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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 7 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: May 7, 2021, 8:26 p.m.
    Status: Resolved
    Update: Salesforce has identified the cause of the issue and provided a fix. Salesforce caching is now available. More information is available on the Salesforce status page: https://status.salesforce.com/generalmessages/693.
  • Time: May 7, 2021, 7:38 p.m.
    Status: Identified
    Update: Salesforce is experiencing an outage, causing connection issues. Salesforce caching may be delayed. More information is available on the Salesforce status page: https://status.salesforce.com/generalmessages/693. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: April 28, 2021, 11:42 p.m.
    Status: Resolved
    Update: Dashboard emails, emailed SQL Alerts, password reset emails and new user login emails did not get sent from Sisense for Cloud Data Teams between 2:40 and 3:40 pm PDT. Engineers identified the issue and instituted a fix. All emails that were supposed to be sent during that time have now been sent. The Sisense Cloud Support Team can be reached via [email protected].

Updates:

  • Time: March 30, 2021, 3:15 a.m.
    Status: Resolved
    Update: All systems are now operational. The Sisense Cloud Support Team can be reached at [email protected].
  • Time: March 30, 2021, 2:14 a.m.
    Status: Monitoring
    Update: AWS has rolled back changes to the affected Redshift clusters upgraded over the last two days. Engineers are monitoring. The Support Team can be reached at [email protected]
  • Time: March 30, 2021, 1:52 a.m.
    Status: Identified
    Update: AWS identified an issue with certain Redshift clusters upgraded over the last two days. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].
  • Time: March 30, 2021, 1:25 a.m.
    Status: Identified
    Update: AWS identified an issue with certain upgraded clusters. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].
  • Time: March 30, 2021, 12:52 a.m.
    Status: Investigating
    Update: Select queries, caching, view materialization processes are running into disk full errors. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].
  • Time: March 30, 2021, 12:23 a.m.
    Status: Investigating
    Update: Certain queries, caching, view materialization processes are running into disk full errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected]

Updates:

  • Time: March 9, 2021, 10:09 p.m.
    Status: Resolved
    Update: Queries are running for all users. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: March 9, 2021, 9:32 p.m.
    Status: Monitoring
    Update: Queries are running as expected. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at [email protected] or via live chat.
  • Time: March 9, 2021, 8:51 p.m.
    Status: Identified
    Update: Queries in the Sisense application are not running for some users. Engineers have identified the issue and are working on applying the fix. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: March 9, 2021, 8:43 p.m.
    Status: Investigating
    Update: Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Dec. 18, 2020, 7:20 p.m.
    Status: Resolved
    Update: The Warehouse and Notebooks tabs in the Sisense application are loading as expected. The Sisense Cloud Support Team can be reached at [email protected] or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers
  • Time: Dec. 18, 2020, 6:47 p.m.
    Status: Monitoring
    Update: The Warehouse and Notebooks tabs in the Sisense application are currently loading as expected. Engineers are monitoring the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers
  • Time: Dec. 18, 2020, 6:42 p.m.
    Status: Identified
    Update: The Warehouse and Notebooks tabs in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers.
  • Time: Dec. 18, 2020, 6:09 p.m.
    Status: Monitoring
    Update: The Warehouse tab and Notebooks tab in the Sisense application were not loading for some users. Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers.

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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