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Is there an SlimPay outage?

SlimPay status: Systems Active

Last checked: 4 minutes ago

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SlimPay outages and incidents

Outage and incident data over the last 30 days for SlimPay.

There have been 0 outages or incidents for SlimPay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SlimPay

Outlogger tracks the status of these components for Xero:

HELP CENTER Active
SUPPORT HOTLINE Active
WEBSITE Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Component Status
HELP CENTER Active
SUPPORT HOTLINE Active
WEBSITE Active
Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active

Latest SlimPay outages and incidents.

View the latest incidents for SlimPay and check for official updates:

Updates:

  • Time: Oct. 2, 2023, 5:05 p.m.
    Status: Resolved
    Update: [En] Dear customers, We would like to inform you that our API service experienced a few moments of disruption at around 5.45pm today. We can assure you that the problem has now been resolved and the service is operational again. We apologise for any inconvenience caused. Regards, The Slimpay team. [FR] Chers clients, Nous souhaitons vous informer que notre service API a connu quelques instants de perturbation en ce jour aux alentours de 17h45. Nous vous assurons que le problème est désormais résolu et que le service est à nouveau opérationnel. Veuillez nous excuser pour la gêne occasionnée. Cordialement, L’équipe Slimpay.

Updates:

  • Time: Aug. 17, 2023, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 3, 2023, 1:15 p.m.
    Status: Monitoring
    Update: [EN] Dear customers, We would like to inform you that the sftp service upgrade was completed yesterday, therefore the service may still have experienced some disruption and availability problems during this intervention. However, the upgrade was successful and we consider the service is now back to its nominal mode although we still continue monitoring the situation more closely on our side. If you have any questions, please do not hesitate to contact us at [email protected]. Yours sincerely, The Slimpay team. [FR] Chers clients, Nous souhaitons vous informer que la mise à jour du service sftp s'est terminée hier, ainsi le service a pu encore connaître quelques perturbations et problèmes de disponibilité pendant cette intervention. Toutefois, la mise à jour s'est bien déroulée et nous considérons que le service fonctionne à nouveau en mode nominal, néanmoins nous continuons à surveiller la situation de plus près de notre côté. Nous sommes à votre disposition, si vous avez des questions, n'hésitez pas à nous contacter à l'adresse [email protected] Cordialement, L'équipe de Slimpay.
  • Time: Aug. 1, 2023, 10:54 a.m.
    Status: Monitoring
    Update: [EN] Dear customers, We are currently updating the sftp service for the pre-production and production environments. Please note that the sftp service may experience some disruptions and unavailability during this operation. We will keep you informed of the progress of this operation. Regards, The Slim Pay team [FR] Chers clients, Une opération de mise à jour est actuellement en cours sur le service sftp et cela concerne l'environnement de pré-production et production. Nous vous informons que le service sftp pourrait rencontrer quelques perturbations et indisponibilités lors de cette intervention. Nous vous tiendrons informés de l'avancement de cette opération. Cordialement, L'équipe Slim Pay

Updates:

  • Time: July 11, 2023, 9:19 a.m.
    Status: Resolved
    Update: [EN] Dear customers, We would like to inform you that, due to the public holiday on Friday 14 July, the execution of SCTs (SEPA Credit Transfers) will be postponed to Monday 17 July. If you have any questions, please do not hesitate to contact us at [email protected]. Best regards, The SlimPay team [FR] Chers clients, Nous tenons à vous informer qu'en raison du jour férié du vendredi 14 Juillet, l'exécution des SCT (SEPA Credit Transfers) sera décalée à lundi 17 Juillet. Si vous avez des questions, n'hésitez pas à nous contacter à [email protected]. Cordialement, L'équipe SlimPay

Updates:

  • Time: July 5, 2023, 9:48 a.m.
    Status: Resolved
    Update: [EN] The situation has been resolved and our teams are following up the corrective action. Best regards, The SlimPay Team -- [FR] La situation a été résolue et nos équipes font un suivi du correctif. Cordialement, L'équipe SlimPay
  • Time: July 5, 2023, 8:48 a.m.
    Status: Investigating
    Update: [EN] Dear customers, We would like to inform you that we are experiencing some latencies in the SMS service for certain countries, which may cause delays in the delivery of messages to subscribers. Our teams work to ensure that service is fully reestablished. We apologise for any inconvenience caused. Best regards, The SlimPay Team [FR] Chers clients, Nous vous informons que nous rencontrons des problèmes de latence dans le service d'envoi de SMS pour certains pays, ce qui peut entraîner des retards dans la livraison des SMS à certains signataires. Nos équipes travaillent afin que le service soit complétement rétabli. Veuillez nous excuser pour tout désagrément. Cordialement, L'équipe SlimPay

Updates:

  • Time: June 20, 2023, 3:37 p.m.
    Status: Resolved
    Update: [EN] Dear customers, The problem with the mandate signing service on the production environment has now been solved and our technical teams continue to monitor the situation closely. An incident report will be made available to you and will be provided upon request. Our customer support team is available if needed at [email protected]. Best regards, The SlimPay team, [FR] Chers clients, Le problème avec le service de signature de mandat sur l'environnement de production est maintenant résolu et nos équipes techniques continuent de surveiller la situation de plus près. Un rapport d'incident sera mis à votre disposition et vous sera fourni sur demande. Notre équipe de support ([email protected]) est à votre disposition également. Bien cordialement, L'équipe SlimPay,
  • Time: June 20, 2023, 3:06 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 20, 2023, 2:24 p.m.
    Status: Investigating
    Update: [EN] Dear customers, We are currently experiencing latency in the mandate signature service in the production environment. We will keep you informed as soon as the situation is solved. We apologise for the inconvenience. The SlimPay team [FR] Chers clients, Nous rencontrons actuellement des problèmes de latence dans le service de signature de mandat dans l'environnement de production, nous travaillons à la résolution de ce problème. Nous vous prions de nous excuser pour ce désagrément. L'équipe SlimPay

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Frequently Asked Questions - SlimPay

Is there a SlimPay outage?
The current status of SlimPay is: Systems Active
Where can I find the official status page of SlimPay?
The official status page for SlimPay is here
How can I get notified if SlimPay is down or experiencing an outage?
To get notified of any status changes to SlimPay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SlimPay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SlimPay do?
SlimPay offers a recurring payment solution and API suitable for businesses of any size managing payments for subscriptions or pay-as-you-go services.

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