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Is there an SlimPay outage?

SlimPay status: Systems Active

Last checked: 8 seconds ago

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SlimPay outages and incidents

Outage and incident data over the last 30 days for SlimPay.

There have been 0 outages or incidents for SlimPay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SlimPay

Outlogger tracks the status of these components for Xero:

HELP CENTER Active
SUPPORT HOTLINE Active
WEBSITE Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Component Status
HELP CENTER Active
SUPPORT HOTLINE Active
WEBSITE Active
Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active
Active
Back Office Active
Checkout Active
Dashboard Active
Payment Initiation Service (PIS) Active
Remittance files Active
Reporting Active
SFTP Active
Web API Active

Latest SlimPay outages and incidents.

View the latest incidents for SlimPay and check for official updates:

Updates:

  • Time: March 8, 2023, 10:16 a.m.
    Status: Resolved
    Update: [EN] Dear customers, We confirm that the postponed transactions will be processed as informed on Thursday 9 March. As for the manual re-launch of the reporting files, we would like to inform you that it has been done. Best regards, The SlimPay team [FR] Chers clients, Nous confirmons que les transactions décalées seront exécutées le jeudi 9 mars comme prévu. Quant à la relance manuelle des fichiers de reporting, nous vous informons qu'elle a été effectuée. Cordialement, L'équipe SlimPay
  • Time: March 7, 2023, 3:25 p.m.
    Status: Identified
    Update: [EN] Dear customers, We would like to inform you that some of the transactions initially scheduled for Wednesday 8 March will be postponed to Thursday 9 March. As well, a manual re-launch of the reporting files has been planned and the automatic fund transfers that are usually generated early in the morning will resume their rhythm tomorrow. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 8 mars sera reportée au jeudi 9 mars. Par ailleurs, une relance manuelle des fichiers de reporting a été prévue et les transferts automatiques de fonds qui sont habituellement générés tôt dans la matinée reprendront leur rythme demain matin. Nous vous tiendrons informés de l'évolution de la situation. Nous nous excusons pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay

Updates:

  • Time: March 7, 2023, 4:49 p.m.
    Status: Resolved
    Update: [EN] Dear customers, We would like to confirm to you that the transactions will be processed as informed on Wednesday 8 March. Best regards, The SlimPay team [FR] Chers clients, Nous vous confirmons que les transactions décalées seront exécutées le mercredi 8 mars comme prévu. Cordialement, L'équipe SlimPay
  • Time: March 7, 2023, 10:28 a.m.
    Status: Monitoring
    Update: We are monitoring the situation
  • Time: March 6, 2023, 4:16 p.m.
    Status: Identified
    Update: [EN] Dear customers, We would like to communicate that some of the transactions originally scheduled for Tuesday 7 March will be postponed to Wednesday 8 March. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mardi 7 mars sera reportée au mercredi 8 mars. Nous vous tiendrons informés de l'évolution de la situation. Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay

Updates:

  • Time: Feb. 21, 2023, 10:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2023, 10:15 a.m.
    Status: Monitoring
    Update: [EN] Dear customers, Access to our production Backoffice is available again. Our teams continue to investigate the origin of the problem and to monitor the impacted services. Best regards, The SlimPay team [FR] Chers clients, L'accès à notre Backoffice de production est à nouveau disponible. Nos équipes continuent d'investiguer les causes et de monitorer les services impactés. Bien cordialement, L'équipe SlimPay
  • Time: Feb. 21, 2023, 10:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 21, 2023, 9:50 a.m.
    Status: Investigating
    Update: [EN] Dear customers, Access to our production Backoffice is currently unavailable. We are working on solving this problem. We will inform you when the problem will be fixed. We are sorry for the inconvenience. The SlimPay team. [FR] Chers clients, L'accès à notre Backoffice de production est actuellement indisponible. Nous travaillons sur la résolution de ce problème. Nous vous informerons quand il sera à nouveau disponible. Nous sommes désolés pour ce désagrément. L'équipe SlimPay.

Updates:

  • Time: Feb. 9, 2023, 9:52 a.m.
    Status: Resolved
    Update: [EN] Dear customers, We would like to inform you that due to an internal company event, the support hotline will be exceptionally closed on Thursday 9 February from 12:00 p.m. to 6:00 p.m. However, if you have any questions or requests, please do not hesitate to contact us at [email protected] and we will provide you with an answer as soon as possible. Sincerely, The SlimPay team [FR] Chers clients, Nous tenons à vous informer qu'en raison d'un événement interne au sein de l'entreprise, le service d'assistance téléphonique sera exceptionnellement fermé le jeudi 9 février de 12h00 à 18h00. Toutefois, si vous avez des questions ou des demandes, n'hésitez pas à nous contacter à [email protected] et nous vous apporterons une réponse dans les meilleurs délais. Cordialement, L'équipe SlimPay

Updates:

  • Time: Feb. 7, 2023, 4:40 p.m.
    Status: Resolved
    Update: [EN] Dear customers, We would like to inform you that the problem with our reporting service has been solved and that the reports are now correct. We apologise for the inconvenience and thank you for your understanding. Regards, The SlimPay team, [FR] Chers clients, Nous tenons à vous informer que le problème rencontré avec notre service de reporting a été résolu et que les rapports sont désormais corrects. Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay,
  • Time: Feb. 7, 2023, 9:57 a.m.
    Status: Identified
    Update: [EN] Dear customers, We are currently experiencing a problem with our reporting service on our Dashboard and Backoffice interfaces, the reports that are generated are now incorrect. We are actively working to resolve this issue. We will keep you informed as soon as the situation is resolved. We apologise for the inconvenience and thank you for your understanding. Sincerely, The Slimpay team. [FR] Chers clients, Nous rencontrons actuellement un problème avec notre service de reporting sur nos interfaces Dashboard et Backoffice, les rapports qui sont générés sont désormais erronés. Nous nous sommes activement mobilisés pour résoudre ce problème. Nous vous tiendrons informés dès que la situation sera résolue. Nous nous excusons pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe Slimpay.

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Frequently Asked Questions - SlimPay

Is there a SlimPay outage?
The current status of SlimPay is: Systems Active
Where can I find the official status page of SlimPay?
The official status page for SlimPay is here
How can I get notified if SlimPay is down or experiencing an outage?
To get notified of any status changes to SlimPay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SlimPay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SlimPay do?
SlimPay offers a recurring payment solution and API suitable for businesses of any size managing payments for subscriptions or pay-as-you-go services.

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