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Is there an Smartsheet outage?

Smartsheet status: Systems Active

Last checked: 6 minutes ago

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Smartsheet outages and incidents

Outage and incident data over the last 30 days for Smartsheet.

There have been 2 outages or incidents for Smartsheet in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Smartsheet

Outlogger tracks the status of these components for Xero:

AI Tools Active
Search Active
Third Party Integrations Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Desktop App Active
Mobile App Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
API Access Tokens Active
REST API Active
Webhooks Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Resource Management Active
Smartsheet Resource Views Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active
Component Status
AI Tools Active
Search Active
Third Party Integrations Active
Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Active
Desktop App Active
Mobile App Active
Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
Active
API Access Tokens Active
REST API Active
Webhooks Active
Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Active
Resource Management Active
Smartsheet Resource Views Active
Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active

Latest Smartsheet outages and incidents.

View the latest incidents for Smartsheet and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 8:08 p.m.
    Status: Postmortem
    Update: On September 24th, 2024 at 10:18 AM PDT, customers began experiencing intermittent errors when attempting to access sheets and forms. The team rolled back a recent configuration change and all systems were fully recovered by 10:45 AM PDT.
  • Time: Sept. 24, 2024, 8:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 24, 2024, 6:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: Sept. 24, 2024, 5:39 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of errors in Smartsheet. We will continue to provide frequent updates as we work towards resolution.

Updates:

  • Time: Sept. 20, 2024, 9:25 p.m.
    Status: Postmortem
    Update: On September 20th, 2024 at 10:10 AM PT, users in US and EU regions were unable to preview attachments in Smartsheet; the ability to add attachments was not affected, however. A fix was applied and the ability to preview was restored by 12:18 PM PT.
  • Time: Sept. 20, 2024, 9:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 20, 2024, 7:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: Sept. 20, 2024, 7:04 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of being unable to preview attachments. We will continue to provide frequent updates as we work towards resolution.

Updates:

  • Time: Sept. 12, 2024, 4:35 p.m.
    Status: Postmortem
    Update: On September 10th, 2024, at 5:07 PM PST, users were unable to access Smartsheet for 20 minutes. A fix was applied at 5:34 PM PST, customers may have experienced brief slowness across the app until full service was restored at 6:03 PM PST. We are implementing improvements based on the insights gained from this incident to help prevent similar issues in the future.
  • Time: Sept. 11, 2024, 3:08 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 1:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2024, 12:24 a.m.
    Status: Investigating
    Update: We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.

Updates:

  • Time: Sept. 12, 2024, 8:59 p.m.
    Status: Postmortem
    Update: A brief service disruption occurred at Smartsheet on September 4th, 2024, impacting some users' ability to log in. The issue began at 6:16 AM PT and was resolved by 6:50 AM PT on the same day. The disruption was attributed to a recent change in the login infrastructure, which necessitated further load flexibility adjustments. To quickly restore service, the change was rolled back. While not all deployments and service releases are communicated to customers, Smartsheet acknowledges the delay in posting about the outage and pledges to ensure timely communication about similar incidents in the future.
  • Time: Sept. 12, 2024, 8:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.

Updates:

  • Time: Sept. 12, 2024, 5:09 p.m.
    Status: Postmortem
    Update: At 3:26 AM PDT on August 14th, 2024, Smartsheet users encountered an error preventing them from selecting a new sheet when creating or editing specific automated workflows. The issue was traced to a recent change in the search UI component within a WAUI release. A rollback of the WAUI release was implemented, successfully resolving the issue by 4:24 AM PDT. Further investigation into the root cause within the search UI change is ongoing.
  • Time: Aug. 14, 2024, 1:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2024, 11:27 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 14, 2024, 10:58 a.m.
    Status: Investigating
    Update: We are currently investigating reports that users are unable to create or edit Automation Workflows that use the Copy Row or Move Row actions.

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Frequently Asked Questions - Smartsheet

Is there a Smartsheet outage?
The current status of Smartsheet is: Systems Active
Where can I find the official status page of Smartsheet?
The official status page for Smartsheet is here
How can I get notified if Smartsheet is down or experiencing an outage?
To get notified of any status changes to Smartsheet, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Smartsheet every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Smartsheet do?
Smartsheet is a platform that helps teams manage projects, automate processes, and scale programs. It keeps teams connected and maintains visibility.

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