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Is there an Smartsheet outage?

Smartsheet status: Systems Active

Last checked: 3 minutes ago

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Smartsheet outages and incidents

Outage and incident data over the last 30 days for Smartsheet.

There have been 2 outages or incidents for Smartsheet in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Smartsheet

Outlogger tracks the status of these components for Xero:

AI Tools Active
Search Active
Third Party Integrations Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Desktop App Active
Mobile App Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
API Access Tokens Active
REST API Active
Webhooks Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Resource Management Active
Smartsheet Resource Views Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active
Component Status
AI Tools Active
Search Active
Third Party Integrations Active
Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Active
Desktop App Active
Mobile App Active
Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
Active
API Access Tokens Active
REST API Active
Webhooks Active
Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Active
Resource Management Active
Smartsheet Resource Views Active
Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active

Latest Smartsheet outages and incidents.

View the latest incidents for Smartsheet and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 12:13 p.m.
    Status: Postmortem
    Update: At 9:34 AM PDT on August 8th, 2024, Smartsheet experienced a spike in backend system errors discovered via our logs. The source of the issue was related to an unusually large workload, and the system recovered on its own by 10:13 AM PDT.
  • Time: Aug. 8, 2024, 7:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 8, 2024, 5:27 p.m.
    Status: Monitoring
    Update: We have taken measures to mitigate and are monitoring the results.
  • Time: Aug. 8, 2024, 5 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.

Updates:

  • Time: Aug. 6, 2024, 2:42 p.m.
    Status: Postmortem
    Update: At 7:59 AM PDT on August 5th, 2024, Smartsheet began investigating customer reports of slow performance. We discovered the source of the issue was related to a recent change that forced users to download a large file when loading Smartsheet. At 10:50 AM PDT, a fix was rolled out to mitigate the issue.
  • Time: Aug. 5, 2024, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2024, 7:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 5, 2024, 4:08 p.m.
    Status: Identified
    Update: We have identified the issue and are taking actions to resolve.
  • Time: Aug. 5, 2024, 3:27 p.m.
    Status: Investigating
    Update: We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.

Updates:

  • Time: Aug. 4, 2024, 2:39 p.m.
    Status: Postmortem
    Update: On August 2nd, 2024 at 9:26 AM PDT, the index search service experienced a high error rate leading to unexpected issues for customers when trying to access Forms, Dashboards, WorkApps, and the Admin Center. After initial investigation our teams identified the source of the problem and began mitigation. By 9:40 AM errors began dropping back down. By 10:20 AM Forms, Dashboards, WorkApps, Admin Center identity reporting monitors were recovering and back to normal. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.
  • Time: Aug. 2, 2024, 7:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 5:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: Aug. 2, 2024, 4:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 2, 2024, 4:38 p.m.
    Status: Investigating
    Update: We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.

Updates:

  • Time: Aug. 1, 2024, 11:35 p.m.
    Status: Postmortem
    Update: We experienced intermittent delays in loading the app between 1:35 PM and 2:25 PM PDT on August 1st due to an issue identified during an app update. The update was rolled back, and all systems are now fully operational.
  • Time: Aug. 1, 2024, 11:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 1, 2024, 9:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 1, 2024, 9:12 p.m.
    Status: Investigating
    Update: Some customers my experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.

Updates:

  • Time: July 31, 2024, 2:29 a.m.
    Status: Postmortem
    Update: At 2:50 pm _PDT_ on July 30th, 2024, we noticed that users couldn’t access Smartsheet due to issues with our AWS service provider. The issue was resolved by 5:20 pm PDT and users were able to access Smartsheet.
  • Time: July 31, 2024, 2:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 31, 2024, 12:28 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability,
  • Time: July 30, 2024, 11:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.
  • Time: July 30, 2024, 11:13 p.m.
    Status: Identified
    Update: We have identified the issue with our AWS service provider and will provide an update in 30 min.
  • Time: July 30, 2024, 10:43 p.m.
    Status: Investigating
    Update: We are investigating the issue with our service provider and will provide an update in 30 min.
  • Time: July 30, 2024, 10:27 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: July 30, 2024, 10:15 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 30, 2024, 10:13 p.m.
    Status: Identified
    Update: We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

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Frequently Asked Questions - Smartsheet

Is there a Smartsheet outage?
The current status of Smartsheet is: Systems Active
Where can I find the official status page of Smartsheet?
The official status page for Smartsheet is here
How can I get notified if Smartsheet is down or experiencing an outage?
To get notified of any status changes to Smartsheet, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Smartsheet every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Smartsheet do?
Smartsheet is a platform that helps teams manage projects, automate processes, and scale programs. It keeps teams connected and maintains visibility.

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