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Is there an Smartsheet outage?

Smartsheet status: Systems Active

Last checked: 6 minutes ago

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Smartsheet outages and incidents

Outage and incident data over the last 30 days for Smartsheet.

There have been 2 outages or incidents for Smartsheet in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Smartsheet

Outlogger tracks the status of these components for Xero:

AI Tools Active
Search Active
Third Party Integrations Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Desktop App Active
Mobile App Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
API Access Tokens Active
REST API Active
Webhooks Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Resource Management Active
Smartsheet Resource Views Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active
Component Status
AI Tools Active
Search Active
Third Party Integrations Active
Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Active
Desktop App Active
Mobile App Active
Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
Active
API Access Tokens Active
REST API Active
Webhooks Active
Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Active
Resource Management Active
Smartsheet Resource Views Active
Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active

Latest Smartsheet outages and incidents.

View the latest incidents for Smartsheet and check for official updates:

Updates:

  • Time: July 25, 2024, 4:09 p.m.
    Status: Postmortem
    Update: At 11:10 am PDT on July 24th, 2024, we noticed that users couldn’t exit out of a modal dialog shown on top of sheets to introduce the new Board View. The team applied an initial fix by 12:03 pm but some more instances of the issue were observed starting 12:06 pm. The investigation resumed and the issue was fully resolved by 2:06 pm.
  • Time: July 24, 2024, 9:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2024, 7:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the service for further stability.
  • Time: July 24, 2024, 6:54 p.m.
    Status: Investigating
    Update: Users couldn't exit out of a promotional dialog for the new Board View. We have made a change to address this issue. A browser refresh might be needed to resolve the issue. We will provide further updates within 30 minutes.

Updates:

  • Time: July 19, 2024, 4:57 a.m.
    Status: Postmortem
    Update: At 7:08pm PDT on July 18th, 2024 we observed errors when users created or copied sheets and reports. The team identified the issue and applied a fix. Service was restored to normal operation at 7:40pm PDT on July 18th, 2024.
  • Time: July 19, 2024, 4:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 2:57 a.m.
    Status: Monitoring
    Update: We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Updates:

  • Time: July 17, 2024, 3:47 p.m.
    Status: Postmortem
    Update: Starting at 6:17am PDT on July 17th, 2024, customers were unable to access Smartsheet. The team identified and resolved the issue. Recovery started at 6:23am PDT and all systems were fully recovered by 6:28am PDT.
  • Time: July 17, 2024, 3:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 1:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: July 17, 2024, 1:42 p.m.
    Status: Identified
    Update: We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Updates:

  • Time: July 24, 2024, 4:31 p.m.
    Status: Postmortem
    Update: At 8:55 AM PDT on July 16th, 2024, we began investigating customer reports of errors loading sheets and reports in the US Smartsheet region. The Engineering team identified the source of these problems as the residual effect of recovering from the incident on the previous day. They optimized this process to reduce the load on the service, restoring it to health by 5:20 PM PDT the same day.
  • Time: July 17, 2024, 2:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 12:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: July 16, 2024, 10:25 p.m.
    Status: Identified
    Update: We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
  • Time: July 16, 2024, 8:18 p.m.
    Status: Identified
    Update: We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
  • Time: July 16, 2024, 6:13 p.m.
    Status: Identified
    Update: We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
  • Time: July 16, 2024, 4:51 p.m.
    Status: Identified
    Update: We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
  • Time: July 16, 2024, 4:12 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of errors loading sheets and reports. We will provide an update in 60 minutes.

Updates:

  • Time: July 16, 2024, 3:38 a.m.
    Status: Postmortem
    Update: At 1:30pm PDT on July 15th, 2024, we began investigating issues with automation delays, errors while editing automations, issues with automations retriggering in quick succession, errors loading or saving certain sheets and reports, and issues with certain report widgets on dashboards. Automation delays and errors editing automations were caused by inefficient handling of workflows on deleted sheets, resulting in extensive queue length. These were resolved around 5:45pm PDT. Issues with automations retriggering and errors loading sheets, reports, and report widgets were traced back to a misconfigured trust store that caused cell links to alternate invalid references and valid values that led to excessive cell change processing in our grid databases and latency while loading or saving sheet data. Our engineering team corrected the trust store, and normal service operation was restored on July 15th, 2024 at 6:15pm PDT.
  • Time: July 16, 2024, 3:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2024, 1:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented for automation delays, errors while editing automations, issues with automations retriggering in quick succession, errors loading or saving certain sheets and reports, and issues with certain report widgets on dashboards. We are monitoring to ensure continued stability of these features.
  • Time: July 15, 2024, 11:41 p.m.
    Status: Investigating
    Update: We are continuing to investigate customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
  • Time: July 15, 2024, 10:28 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.

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Frequently Asked Questions - Smartsheet

Is there a Smartsheet outage?
The current status of Smartsheet is: Systems Active
Where can I find the official status page of Smartsheet?
The official status page for Smartsheet is here
How can I get notified if Smartsheet is down or experiencing an outage?
To get notified of any status changes to Smartsheet, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Smartsheet every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Smartsheet do?
Smartsheet is a platform that helps teams manage projects, automate processes, and scale programs. It keeps teams connected and maintains visibility.

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