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Is there an Smartsheet outage?

Smartsheet status: Systems Active

Last checked: 7 minutes ago

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Smartsheet outages and incidents

Outage and incident data over the last 30 days for Smartsheet.

There have been 2 outages or incidents for Smartsheet in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Smartsheet

Outlogger tracks the status of these components for Xero:

AI Tools Active
Search Active
Third Party Integrations Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Desktop App Active
Mobile App Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
API Access Tokens Active
REST API Active
Webhooks Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Resource Management Active
Smartsheet Resource Views Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active
Component Status
AI Tools Active
Search Active
Third Party Integrations Active
Active
Activity Log Active
Admin Center Active
Event Reporting API Active
Payments & Licensing Active
User and Group Management Active
Active
Calendar Active
Control Center Active
Datamesh Active
DataTable Active
Dynamic View Active
Pivot Active
WorkApps Active
Active
Desktop App Active
Mobile App Active
Active
Data Shuttle Active
Dynamics Connector Active
Jira Connector Active
Salesforce Connector Active
ServiceNow Connector Active
Tableau Connector Active
Active
Dashboards Active
Forms Active
Reports Active
Sheets Active
Single Sign On ( Company Credentials ) Active
Smartsheet Login Active
Active
API Access Tokens Active
REST API Active
Webhooks Active
Active
Asset Upload Active
Asset Upload - SFTP Active
Brandguide Active
Core Application Active
Insights Active
Integrations Active
SmartCDN Active
Smartsheet Brandfolder Integration Active
Active
Attachments Active
Document Builder Active
Document Proofing Active
File Library Active
Active
Community Active
Customer Support Portal Active
Help Center Active
In-App Chat Active
Marketplace and Solutions Center Active
Smartsheet University Active
Smartsheet Website Active
Active
Conversations Active
Email Notifications Active
In App Notifications Active
Messaging App Notifications Active
Active
Resource Management Active
Smartsheet Resource Views Active
Active
Sign in via Apple ID Active
Sign in via Google Active
Sign in via Microsoft Azure AD Active
Active
Bridge by Smartsheet Active
In App Workflows Active
Sharing Active

Latest Smartsheet outages and incidents.

View the latest incidents for Smartsheet and check for official updates:

Updates:

  • Time: July 16, 2024, 3:18 p.m.
    Status: Postmortem
    Update: At 7:59 PM PDT on July 12, we noted that AI features were only intermittently available to users of our service. We identified the root cause as outages in specific regions at the provider of services that power our Smartsheet AI features. In order to make AI features available to our users, we re-homed our service to use regions that were not impacted by our provider's outage. All features were back online and available to all eligible customers by 2:36 AM PDT on July 13, 2024.
  • Time: July 13, 2024, 7:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 13, 2024, 6:38 a.m.
    Status: Monitoring
    Update: We are seeing recovery for our AI services and are continuing to monitor.
  • Time: July 13, 2024, 5:37 a.m.
    Status: Identified
    Update: We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We are seeing recovery for some services. We will provide an update in 60 minutes.
  • Time: July 13, 2024, 4:38 a.m.
    Status: Investigating
    Update: We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.
  • Time: July 13, 2024, 3:38 a.m.
    Status: Investigating
    Update: We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.

Updates:

  • Time: July 4, 2024, 12:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2024, 10:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
  • Time: July 3, 2024, 9:21 p.m.
    Status: Identified
    Update: We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
  • Time: July 3, 2024, 8:20 p.m.
    Status: Identified
    Update: We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
  • Time: July 3, 2024, 7:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.
  • Time: July 3, 2024, 6:21 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.

Updates:

  • Time: June 28, 2024, 8:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 8 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 28, 2024, 5:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring to ensure continued stability of this feature. Customers may need to clear their browser cache to resolve this issue.
  • Time: June 28, 2024, 5:45 p.m.
    Status: Identified
    Update: We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes. Customers may need to clear their browser cache to resolve this issue.
  • Time: June 28, 2024, 5:15 p.m.
    Status: Investigating
    Update: We are currently investigating some customer reports of checkbox columns not displaying correctly. We will provide an update in 60 minutes.

Updates:

  • Time: May 29, 2024, 6:20 p.m.
    Status: Postmortem
    Update: On May 28, 2024 at 9:00am PT, our Core Application in the US region experienced a deployment issue. This caused a core Smartsheet database to crash before the team could roll back that deployment. Our team immediately tried to fail over to a database replica. However, as we started bringing traffic back to the new primary database, a “retry storm” from API callers caused an increased volume of traffic; this replica database was then stressed beyond capacity and crashed. At that point, our team failed over to a second replica and started to bring the traffic back at a more suitable pace to fully restore the Smartsheet service. The US region was the only region impacted. FedGov and EMEA regions were not affected and continued to operate without customer impact. We know how critical our services are to our customers and apologize for any impact this incident may have had on you and your business. We promise that we will do everything we can to learn from this event and use it to drive improvement across our services to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.
  • Time: May 29, 2024, 2:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 29, 2024, 12:37 a.m.
    Status: Monitoring
    Update: Fixes have been implemented and we are monitoring for complete stability of our services.
  • Time: May 28, 2024, 11:49 p.m.
    Status: Identified
    Update: We are progressively recovering our services. We will provide another update within 60 minutes.
  • Time: May 28, 2024, 10:48 p.m.
    Status: Identified
    Update: We are progressively recovering our services. We will provide another update within 60 minutes.
  • Time: May 28, 2024, 9:48 p.m.
    Status: Identified
    Update: We are progressively recovering our services. We will provide another update within 60 minutes.
  • Time: May 28, 2024, 9:18 p.m.
    Status: Identified
    Update: We are progressively recovering our services. We will provide another update within 30 minutes.
  • Time: May 28, 2024, 8:48 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
  • Time: May 28, 2024, 8:18 p.m.
    Status: Identified
    Update: We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
  • Time: May 28, 2024, 7:55 p.m.
    Status: Identified
    Update: We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.
  • Time: May 28, 2024, 7:38 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
  • Time: May 28, 2024, 7:29 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
  • Time: May 28, 2024, 7:10 p.m.
    Status: Investigating
    Update: Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.
  • Time: May 28, 2024, 7:04 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
  • Time: May 28, 2024, 6:37 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
  • Time: May 28, 2024, 6:34 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
  • Time: May 28, 2024, 6:18 p.m.
    Status: Investigating
    Update: We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
  • Time: May 28, 2024, 6:05 p.m.
    Status: Identified
    Update: We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.
  • Time: May 28, 2024, 5:41 p.m.
    Status: Identified
    Update: For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
  • Time: May 28, 2024, 5:16 p.m.
    Status: Identified
    Update: For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
  • Time: May 28, 2024, 4:48 p.m.
    Status: Identified
    Update: The issue is identified and a fix is being implemented.
  • Time: May 28, 2024, 4:43 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 28, 2024, 4:26 p.m.
    Status: Investigating
    Update: We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

Updates:

  • Time: May 23, 2024, 3:22 a.m.
    Status: Postmortem
    Update: Starting at 3:50 AM PDT on May 20, 2024, some Datashuttle workflows were unable to run. We identified incorrect workflow metadata following a recent update. We were able to correct the metadata, and normal service operation was restored as of May 20, 2024 at 8:32 AM PDT.
  • Time: May 20, 2024, 5:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 20, 2024, 3:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 20, 2024, 2:50 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
  • Time: May 20, 2024, 1:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
  • Time: May 20, 2024, 12:50 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
  • Time: May 20, 2024, 11:52 a.m.
    Status: Identified
    Update: We are currently investigating reports that some Data Shuttle workflows are not running. We have identified the cause and are taking steps to address this. We will provide an update in 60 minutes.

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Frequently Asked Questions - Smartsheet

Is there a Smartsheet outage?
The current status of Smartsheet is: Systems Active
Where can I find the official status page of Smartsheet?
The official status page for Smartsheet is here
How can I get notified if Smartsheet is down or experiencing an outage?
To get notified of any status changes to Smartsheet, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Smartsheet every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Smartsheet do?
Smartsheet is a platform that helps teams manage projects, automate processes, and scale programs. It keeps teams connected and maintains visibility.

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