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Outage and incident data over the last 30 days for Solutionreach.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Solutionreach Platform - Platform access and overall performance | Active |
SR Conversations | Active |
SR Intake | Active |
Sync - General stability of SR sync software and connection to client PM/EMR/EHR | Active |
View the latest incidents for Solutionreach and check for official updates:
Description: After monitoring we have confirmed we have resolved this issue. Thank you for your patience.
Status: Resolved
Impact: None | Started At: March 22, 2023, 2:49 p.m.
Description: After our applied fixes were put into place, we've noticed our systems availability recover and system performance has stabilized. At this time the system is responding as expected. In the event you continue to see outages or issues, please reach out to our customer service team for assistance.
Status: Resolved
Impact: None | Started At: Feb. 7, 2023, 8:15 p.m.
Description: Due to intermittent page loading/latency issues on the Solutionreach platform website yesterday, we applied a fix that has restored page loading times to normal speeds. We are continually looking for new and better ways to improve the platform’s performance and upgrade your experience. Thank you again for your patience.
Status: Resolved
Impact: None | Started At: Jan. 30, 2023, 5:53 p.m.
Description: We have completed the necessary updates and have resolved the prior listed email delivery issues. Some patients may see emails routing to their spam folder. In this case along with any additional email delivery concerns, please refer to our Community page - https://community.solutionreach.com/s/article/Why-are-patients-not-receiving-some-of-my-messages. We are continuing to monitor our email servers for continued delivery optimization.
Status: Resolved
Impact: Minor | Started At: Jan. 26, 2023, 9:29 p.m.
Description: All systems appear to be operational at this time. No further impact to our systems has been identified.
Status: Resolved
Impact: None | Started At: Dec. 9, 2022, 4:55 p.m.
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