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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 7 minutes ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: March 22, 2023, 9:22 p.m.
    Status: Resolved
    Update: After monitoring we have confirmed we have resolved this issue. Thank you for your patience.
  • Time: March 22, 2023, 3:21 p.m.
    Status: Monitoring
    Update: Our engineering team has identified an issue in our database that resulted in the failure to record when a reminder message was delivered, thus causing repeated delivery of reminders from our system. This inconsistency was a result of a routine maintenance task that did not complete as expected. Reminder messaging has been re-enabled and we have not seen the repeating messaging issue after our fix was applied. We will continue to monitor our systems for any further anomalies.
  • Time: March 22, 2023, 2:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 22, 2023, 2:49 p.m.
    Status: Investigating
    Update: We've identified an issue where patients may be getting multiple automated messages from our system. Our engineers are currently investigating. All automated reminders have been paused while we work towards a resolution.

Updates:

  • Time: Feb. 7, 2023, 11:24 p.m.
    Status: Resolved
    Update: After our applied fixes were put into place, we've noticed our systems availability recover and system performance has stabilized. At this time the system is responding as expected. In the event you continue to see outages or issues, please reach out to our customer service team for assistance.
  • Time: Feb. 7, 2023, 9:10 p.m.
    Status: Identified
    Update: Our engineering team has identified the cause of the outage and have taken steps to mitigate the situation. At this time, applications should be responding as expected. In the event that you continue to see issues, please make sure that you close your browser and re-open it to ensure that your cache has cleared before raising an issue with our CS team.
  • Time: Feb. 7, 2023, 8:15 p.m.
    Status: Investigating
    Update: We've identified an issue with our system that customers may be experiencing full system outages, or slow to respond systems that our engineers are currently investigating.

Updates:

  • Time: Jan. 31, 2023, 6:33 p.m.
    Status: Resolved
    Update: Due to intermittent page loading/latency issues on the Solutionreach platform website yesterday, we applied a fix that has restored page loading times to normal speeds. We are continually looking for new and better ways to improve the platform’s performance and upgrade your experience. Thank you again for your patience.
  • Time: Jan. 30, 2023, 11:53 p.m.
    Status: Monitoring
    Update: We have applied a fix to the intermittent page loading/latency issue, and we’re currently experiencing fewer instances of delayed page loads. We will continue to actively monitor the situation to ensure that it has been resolved. Thank you.
  • Time: Jan. 30, 2023, 5:53 p.m.
    Status: Investigating
    Update: We are currently experiencing intermittent page loading issues with the Solutionreach platform’s website. Some pages are timing out or are delayed from loading promptly. It’s taking several minutes to load pages on the platform. We are actively working on quickly resolving this issue and will alert you as soon as service is restored. Thank you for your patience.

Updates:

  • Time: Feb. 27, 2023, 10:32 p.m.
    Status: Resolved
    Update: We have completed the necessary updates and have resolved the prior listed email delivery issues. Some patients may see emails routing to their spam folder. In this case along with any additional email delivery concerns, please refer to our Community page - https://community.solutionreach.com/s/article/Why-are-patients-not-receiving-some-of-my-messages. We are continuing to monitor our email servers for continued delivery optimization.
  • Time: Feb. 23, 2023, 6:15 p.m.
    Status: Investigating
    Update: Our Engineering team is continuing to address ongoing email delivery concerns. We’ve taken several steps to mitigate delivery issues while continuing to send and monitor emails in a phased approach with positive results. The engineering team has several plans in place to continue to address message engagement, delivery and reliability of our system to ensure that messages sent through the Solutionreach system are delivered to your patient’s inbox. Please be patient with us as we continue to work through this issue.
  • Time: Feb. 14, 2023, 6:03 p.m.
    Status: Investigating
    Update: We have identified a major cause of the current email delivery issue. Testing, validation and rollout is currently taking place in a phased approach for email security and compliance measures. We will continue to provide updates as we work towards a resolution. Thank you for your continued patience.
  • Time: Feb. 1, 2023, 7:46 p.m.
    Status: Investigating
    Update: Various downstream third-party services are still currently blocking emails from Solutionreach that may be causing intermittent delivery failures. As a result, some email messages sent to Solutionreach clients and patients may not be delivered. We are actively working with these service providers to resolve the issue as quickly as possible as our top priority. We will alert you when full email delivery service is restored.
  • Time: Jan. 26, 2023, 10:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 26, 2023, 9:29 p.m.
    Status: Investigating
    Update: Various downstream third-party services are currently blocking emails from Solutionreach that may be causing intermittent delivery failures. As a result, some email messages sent to Solutionreach clients may not be delivered. This does not affect emails being sent to patients. We are actively working with these service providers to resolve the issue as quickly as possible. We will alert you when full email delivery service is restored.

Updates:

  • Time: Dec. 9, 2022, 5:50 p.m.
    Status: Resolved
    Update: All systems appear to be operational at this time. No further impact to our systems has been identified.
  • Time: Dec. 9, 2022, 5:16 p.m.
    Status: Investigating
    Update: Application access appears to have been restored. Our Engineering team is still investigating the outage to determine root cause to ensure ongoing stability.
  • Time: Dec. 9, 2022, 4:55 p.m.
    Status: Investigating
    Update: We have identified that an increase in load has caused our application to become unresponsive or unavailable to some users. We are currently investigating the cause of the issue and will be working to restore service as soon as possible.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.