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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 8 minutes ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: Dec. 6, 2022, 4:01 a.m.
    Status: Resolved
    Update: All issues described in this incident have been considered resolved.
  • Time: Dec. 6, 2022, 12:22 a.m.
    Status: Monitoring
    Update: After ongoing review, our engineering team is releasing an additional patch to the system to clean up a few last issues remaining in the system. As stated prior, if your office continues to see issues with retrieving SR Notify notifications, please restart the application prior to reaching out to Solutionreach support to ensure that the issue persists.
  • Time: Dec. 5, 2022, 8:28 p.m.
    Status: Monitoring
    Update: Our engineering team has deployed a patch to address the issue and has validated that the errors are no longer being presented. If you continue to see ongoing issues, please close SR Notify and reopen it prior to reaching out to Solutionreach Support.
  • Time: Dec. 5, 2022, 4:59 p.m.
    Status: Identified
    Update: The SR Notify application is currently experiencing an issue in some cases where new notifications are unable to be retrieved. If your office is effected, an error notification stating "There was a problem getting notifications" will be displayed. At this time our engineering team is aware of the issue and has already begun working on a resolution. Please note that all other Solutionreach applications are unaffected at this time.

Updates:

  • Time: Oct. 20, 2022, 4:44 p.m.
    Status: Resolved
    Update: At this time, our sync systems are now operating within normal expectations. All syncs are being processed automatically within tolerances of when they are received. As this is a critical system of our service, we will continue to monitor performance through Friday for any further anomalies and address as needed.
  • Time: Oct. 19, 2022, 6:28 p.m.
    Status: Monitoring
    Update: Our Engineering team has been monitoring the sync system throughout the morning as a result of the issues experienced yesterday and have identified that we are again falling behind in processing syncs in near-real-time. We are continuing to work toward a long-term solution to address the issues at hand.
  • Time: Oct. 19, 2022, 12:30 a.m.
    Status: Monitoring
    Update: Our systems have been able to process the backlog of sync files that were queued up during the outage and we are now processing new files in a near-real-time manner. We will continue to monitor the system for the next 24 hours to for any additional anomalies that may arise as a result of this incident.
  • Time: Oct. 18, 2022, 11:21 p.m.
    Status: Identified
    Update: Our Engineering has implemented some mitigations to help reduce the sync backlog at this time. Our systems have begun to process backlogged syncs that were submitted during the outage however we still have a significant backlog to process through before our systems are caught up.
  • Time: Oct. 18, 2022, 8:05 p.m.
    Status: Investigating
    Update: Our engineering team is still investigating the issue at hand. As more information is available, we will provide updates as appropriate.
  • Time: Oct. 18, 2022, 5:27 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue where our systems are failing to process new sync files. Currently we do not have a cause of the issue and are investigating the situation. All customers are potentially to be effected based on their individual sync schedules. Bear in mind that this only effects new data (such as patients and appointments) that may have changed or been added since the last time that your system had a successful sync complete. Messages, reminders, and other patient communications are unaffected at this time.

Updates:

  • Time: Oct. 7, 2022, 2:39 p.m.
    Status: Resolved
    Update: Monitoring for the last 24+ hours has indicated that the incident has been resolved. No further anomalies have been detected.
  • Time: Oct. 6, 2022, 4:21 p.m.
    Status: Monitoring
    Update: System operation remains within standard levels of load and delay. At this time we believe that the situation has been mitigated. We will continue to monitor throughout the day for any outstanding anomalies.
  • Time: Oct. 6, 2022, 1:30 p.m.
    Status: Monitoring
    Update: Our Engineering department performed system maintenance on our production environment last night in an effort to mitigate the issues noticed on 10/5, and so far this morning our system appears to be acting in line within standard performance expectations. As the day continues, we will continue to monitor the system for any continuing anomalies.
  • Time: Oct. 5, 2022, 11:03 p.m.
    Status: Investigating
    Update: Our Engineering team has been investigating and monitoring our applications throughout the day in an effort to understand the root cause. While we've noted that some system messages have recovered and are sending as expected, this is not the case in all message types. We will be having an outage this evening around 10 PM MST to perform some maintenance on the system that may last up to 2 hours in an effort to address this issue. We will continue to monitor the system after our maintenance this evening and address any further issues as they arise.
  • Time: Oct. 5, 2022, 4:04 p.m.
    Status: Investigating
    Update: We have identified issues where messages including reminders, newsletters, group messages etc. may be delayed to recipients. We are currently investigating this situation and are looking for the root cause. More information to follow as we uncover more details.

Updates:

  • Time: Oct. 4, 2022, 4:54 p.m.
    Status: Resolved
    Update: No additional issues have been noted or reported at this time.
  • Time: Oct. 4, 2022, 3:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 4, 2022, 3:23 p.m.
    Status: Monitoring
    Update: Our engineering team has applied a correction to our production systems that appears to have resolved this issue. We are continuing to monitor our systems to ensure that our efforts corrected the issue at hand.
  • Time: Oct. 4, 2022, 2:24 p.m.
    Status: Investigating
    Update: Our Engineering team has been identified and is currently investigating this issue.

Updates:

  • Time: Aug. 12, 2022, 8:44 p.m.
    Status: Resolved
    Update: All systems appear to be functional and operating as expected, including all RevolutionEHR syncs. If ongoing issues persist please reach out to our Support team for assistance.
  • Time: Aug. 11, 2022, 9:55 p.m.
    Status: Monitoring
    Update: We have began to process the backlog of Revolution EHR syncs. Customers on this PM should see new data in the Solutionreach system as we continue to work through the backlog.
  • Time: Aug. 11, 2022, 5:39 p.m.
    Status: Identified
    Update: Sync systems have been restored and our backlog of work has gone back to normal operating levels. Ongoing issues are still present however for syncs targeting Revolution EHR systems at this time. We are in communication with Revolution to address this issue to get it resolved for all Solutionreach customers.
  • Time: Aug. 11, 2022, 4:51 p.m.
    Status: Investigating
    Update: As a result of server security updates, Solutionreach sync systems are experiencing issues processing some syncs. We are aware of the issue and have a team investigating at this time.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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