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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: a minute ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: Dec. 15, 2021, 7:34 p.m.
    Status: Resolved
    Update: All systems appear to be stable and operational. Please reach out to our support team if any additional issues arise.
  • Time: Dec. 15, 2021, 6:25 p.m.
    Status: Monitoring
    Update: Our systems appear to have stabilized and are running at normal traffic and load. We'll continue to monitor the systems and provide further updates as needed.
  • Time: Dec. 15, 2021, 6:02 p.m.
    Status: Monitoring
    Update: With our upstream providers now functional, our systems are experiencing an excessive wave of traffic that is causing the platform to become slow or non-responsive. Our team is attempting to restart overloaded services to help resolve the issue.
  • Time: Dec. 15, 2021, 5:19 p.m.
    Status: Monitoring
    Update: The issues reported by our upostream provider have appeared to be resolved. We will continue to monitor on our side.
  • Time: Dec. 15, 2021, 4:29 p.m.
    Status: Identified
    Update: We continue to experience issues with our upstream identity provider, but some systems are beginning to respond, we are continuing to monitor our systems.
  • Time: Dec. 15, 2021, 4:11 p.m.
    Status: Investigating
    Update: Our third-party Identity provider is experiencing a service disruption which is effecting our Solutionreach platform services. We are continuing to investigate and troubleshoot the issue.
  • Time: Dec. 15, 2021, 3:54 p.m.
    Status: Investigating
    Update: We are and getting and verifying reports that the Solutionreach platform may be slow to login and/or may fail to authenticate users who login to the platform. We have engineers who are investigating the issue at this time.

Updates:

  • Time: Dec. 9, 2021, 2:45 a.m.
    Status: Resolved
    Update: No further issues have been reported at this time. All systems are operational as expected.
  • Time: Dec. 8, 2021, 9:15 p.m.
    Status: Monitoring
    Update: Our Data center support group has stated that the issue has been resolved on their side. We will continue to monitor as well. If you experience any additional issues please reach out to our support group for assistance.
  • Time: Dec. 8, 2021, 8:07 p.m.
    Status: Identified
    Update: We have Identified the issue as an ISP and internet routing issue local to the datacenter where the Solutionreach servers are located.. Tickets have been opened to address the issue with our data center support team, which they have already declared as an ongoing issue. Users on Xfinity internet may be experiencing a higher degree of failures than users on other ISPs. This means that only a small slice of users may experience the issues we've identified and even then it may be intermittent. We will continue to monitor the situation and provide updates as we get them from our third party data center support group.
  • Time: Dec. 8, 2021, 7:52 p.m.
    Status: Investigating
    Update: Our Engineering and Ops teams have identified an issue where the Solutionreach platform may fail to load or only load a portion of the page. This may effect other Solutionreach applications such as SR Conversations and SR Schedule.

Updates:

  • Time: Dec. 8, 2021, 2:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 7, 2021, 10:55 p.m.
    Status: Identified
    Update: Update from AWS: We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations.
  • Time: Dec. 7, 2021, 10:10 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 7, 2021, 8:45 p.m.
    Status: Investigating
    Update: Update from AWS: We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. Solutionreach Operations will continue to monitor these updates and performance and update as information becomes available.
  • Time: Dec. 7, 2021, 7:56 p.m.
    Status: Investigating
    Update: Updates to SR Reputation Engine may be delayed or fail during this outage.
  • Time: Dec. 7, 2021, 7:43 p.m.
    Status: Investigating
    Update: Messages from SR Conversations may be delayed or experience failure to deliver during this outage.
  • Time: Dec. 7, 2021, 7:41 p.m.
    Status: Investigating
    Update: A current investigation for an outage / delays at Amazon Web Services is underway. This may affect performance of some Solutionreach applications.

Updates:

  • Time: Dec. 6, 2021, 3:57 p.m.
    Status: Resolved
    Update: At this time we have not noticed any other anomalies in the performance of the system. If there are ongoing issues please reach out to our customer success team to report an issue.
  • Time: Dec. 6, 2021, 2:42 p.m.
    Status: Monitoring
    Update: Our corrective measure appears to have improved performance and the application appears to be working as expected. We will continue to monitor the application for any additional errors.
  • Time: Dec. 6, 2021, 2:32 p.m.
    Status: Identified
    Update: Our Engineering team has found the source of the issue and is attempting a corrective measure.
  • Time: Dec. 6, 2021, 2:09 p.m.
    Status: Investigating
    Update: Solutionreach has been informed that the. SR Conversations application is failing to load for some customers, or taking an excessive amount of time to load. We are currently gathering information and getting a response team assigned to determine the issue.

Updates:

  • Time: Dec. 3, 2021, 3:47 p.m.
    Status: Resolved
    Update: We have not seen any additional performance issues in the system, and are resolving the incident at this time. If any additional issues arise please reach out to our support team to have them addressed directly.
  • Time: Dec. 3, 2021, 3:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 3, 2021, 2:57 p.m.
    Status: Monitoring
    Update: Our Engineering team has applied an initial corrective measure to mitigate the issue. Upon first observations, the application is responding more appropriately. We will continue to monitor the performance of the application to ensure we identified the root cause of the issue.
  • Time: Dec. 3, 2021, 2:26 p.m.
    Status: Investigating
    Update: Solutionreach has been alerted that the SR Conversations application is experiencing overall slowness when loading. Our Engineering team has been alerted and is investigating the source of the issue.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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