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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: 7 minutes ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: Oct. 22, 2021, 3:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2021, 3:29 p.m.
    Status: Monitoring
    Update: SR Conversations application appears to be responding as expected and system performance is within desired range. Message delivery queues and backlog appear to have been cleared and message delivery delays should be minimal at this time.
  • Time: Oct. 22, 2021, 3:10 p.m.
    Status: Identified
    Update: Engineers identified the issue and have applied a corrective fix. Some additional delays might be present when sending outbound messages as the system begins to recover.
  • Time: Oct. 22, 2021, 2:45 p.m.
    Status: Investigating
    Update: Engineering is investigating the issue.

Updates:

  • Time: Oct. 5, 2021, 1:43 p.m.
    Status: Resolved
    Update: The issue has been resolved and the site is now operational as expected.
  • Time: Oct. 5, 2021, 1:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 5, 2021, 12:59 p.m.
    Status: Identified
    Update: The source of the issue has been identified and we are working towards a resolution.
  • Time: Oct. 5, 2021, 12:44 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Sept. 28, 2021, 4:50 p.m.
    Status: Resolved
    Update: All systems appear to be functioning normally.
  • Time: Sept. 28, 2021, 12:53 a.m.
    Status: Monitoring
    Update: Our third-party vendor has informed us that their system has been restored to normal operating performance. We will continue to monitor and validate this from our side to ensure proper delivery of messages is occurring.
  • Time: Sept. 27, 2021, 7:06 p.m.
    Status: Identified
    Update: Delays in message delivery has been confirmed with third-party service providers. Delivery of messages on toll-free numbers is more significantly impacted. Messages are being collected and queued and will be delivered as the issues causing the problem are resolved.

Updates:

  • Time: Aug. 23, 2021, 5:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2021, 2:41 p.m.
    Status: Investigating
    Update: The underlying connection issue was resolved and Conversations is performing properly again.
  • Time: Aug. 23, 2021, 1:48 p.m.
    Status: Investigating
    Update: Users are experiencing issues accessing SR Conversations which is being caused by our SMS delivery system being backed up. We're working with Bandwidth, our downstream SMS carrier on the underlying problem.

Updates:

  • Time: July 15, 2021, 1:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 15, 2021, 1:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results.
  • Time: July 15, 2021, 1:04 p.m.
    Status: Identified
    Update: A fix for the issue that is preventing access to SR Conversations and SR Platform is being implemented.
  • Time: July 15, 2021, 12:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 15, 2021, 12:51 p.m.
    Status: Investigating
    Update: At this time we are investigating an issue that is preventing consistent access for users to both the SR Platform and SR Conversations.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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