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Is there an Solutionreach outage?

Solutionreach status: Systems Active

Last checked: a minute ago

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Solutionreach outages and incidents

Outage and incident data over the last 30 days for Solutionreach.

There have been 0 outages or incidents for Solutionreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Solutionreach

Outlogger tracks the status of these components for Xero:

Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active
Component Status
Solutionreach Platform - Platform access and overall performance Active
SR Conversations Active
SR Intake Active
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Active

Latest Solutionreach outages and incidents.

View the latest incidents for Solutionreach and check for official updates:

Updates:

  • Time: July 12, 2021, 2:18 p.m.
    Status: Resolved
    Update: A fix has been made and Reminder Messages are once again being sent.
  • Time: July 12, 2021, 1:59 p.m.
    Status: Identified
    Update: We are currently working to repair an issue that is preventing Reminder Messages from being sent at their scheduled date and time.

Updates:

  • Time: June 23, 2021, 6:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 7, 2021, 3:04 a.m.
    Status: Monitoring
    Update: We are monitoring the results of the fix we have implemented. While the majority of missing messages have been restored, we will be performing additional maintenance during the week of June 6th to ensure a complete repair of the issue. We will keep this incident open and in the 'Monitoring' status until all maintenance has been completed.
  • Time: June 4, 2021, 10:07 p.m.
    Status: Identified
    Update: We are continuing to work on an update to our systems to repair the missing messages in the Conversations application. This repair will continue throughout the day and into the weekend. Conversations messages continue to be sent and are received without issue.
  • Time: June 4, 2021, 5:19 p.m.
    Status: Identified
    Update: Our efforts to restore missing messages continue. We are currently implementing a fix and will provide additional updates once the fix has been implemented.
  • Time: June 4, 2021, 3:13 p.m.
    Status: Identified
    Update: For some phone number, a limited number of messages are missing from the Conversations application. All messages continue to be sent and received, but the interface is failing to display all messages within each thread. We have identified the root cause and are now working on a resolution.

Updates:

  • Time: April 30, 2021, 5:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2021, 3:19 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 28, 2021, 5:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 28, 2021, 3:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 27, 2021, 7:45 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 27, 2021, 1:39 p.m.
    Status: Investigating
    Update: We are investigating an issue where existing SR Pay customers are being promoted to set up their accounts again. NOTE: SR Pay is a feature related to SR Conversations - there are no performance issues reported for SR Conversations at this time.

Updates:

  • Time: April 23, 2021, 11:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 23, 2021, 10:44 p.m.
    Status: Monitoring
    Update: Access to SR Conversations has been restored. We are working through the backlog of messages that have been delayed due to this issue.
  • Time: April 23, 2021, 10:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 23, 2021, 9:23 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 15, 2021, 11:04 p.m.
    Status: Resolved
    Update: This incident has been resolved. The missed entries have been restored to the appropriate accounts.
  • Time: April 14, 2021, 8:45 p.m.
    Status: Monitoring
    Update: Confirmed new updates are applying to accounts properly. The team is still working to apply the updates that were missed.
  • Time: April 14, 2021, 8:15 p.m.
    Status: Investigating
    Update: We identified an issue with endpoints receiving the data - that is now resolved. Working to gather any missing data during that time.
  • Time: April 14, 2021, 5:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 14, 2021, 5:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 14, 2021, 3:35 p.m.
    Status: Investigating
    Update: We are investigating the issue reported with SR Pay and account payments not being updated. Current status: Investigating where the breakdown of data transfer is. NOTE: SR Pay is a feature related to SR Conversations. SR Conversations remains operational and there are no current issues reported there.

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Frequently Asked Questions - Solutionreach

Is there a Solutionreach outage?
The current status of Solutionreach is: Systems Active
Where can I find the official status page of Solutionreach?
The official status page for Solutionreach is here
How can I get notified if Solutionreach is down or experiencing an outage?
To get notified of any status changes to Solutionreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Solutionreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Solutionreach do?
Our platform streamlines patient communications, engagement, and retention by automating tasks such as scheduling, reminders, and digital forms.

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