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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 9 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: July 3, 2023, 2:39 p.m.
    Status: Resolved
    Update: We've confirmed that the error associated with sending messages using automated conversations has ceased to occur.
  • Time: July 2, 2023, 12:29 p.m.
    Status: Investigating
    Update: We are currently encountering difficulties with automated conversations being rejected by Twitter, which may affect your ability to send such messages. Our team is actively investigating this issue. We sincerely appreciate your understanding and patience during this time.

Updates:

  • Time: June 13, 2023, 11:11 p.m.
    Status: Resolved
    Update: AWS has reported that the service disruption is now fully resolved. Sparkcentral US platform is confirmed to be operating as expected.
  • Time: June 13, 2023, 9:22 p.m.
    Status: Monitoring
    Update: We are now seeing Sparkcentral back in operation. Login and latency issues that may have impacted sending, and receiving messages on Web Messenger, Twilio, WhatsApp, MessageBird, WeChat, LINE, Mailgun, Telegram and Viber is now resolved. Our teams are continuing to monitoring the situation to full recover all services. We thank you in advance for your understanding and patience
  • Time: June 13, 2023, 8:31 p.m.
    Status: Monitoring
    Update: We are experiencing issues with Sparkcentral platform. You may have issues upon login, due to a service disruption with AWS. We are closely monitoring the situation. We thank you in advance for your understanding and patience.

Updates:

  • Time: March 11, 2022, 8:57 a.m.
    Status: Resolved
    Update: Our team has resolved the issue that caused emails not coming in. We are reachable on [email protected] again.
  • Time: March 8, 2022, 10:19 a.m.
    Status: Identified
    Update: We are currently aware of support emails not reaching [email protected]. Because of this, we will not receive any questions sent to that address. While our engineers are working to resolve that, please submit any tickets to [email protected]. We would like to thank you for your understanding.

Updates:

  • Time: Jan. 21, 2022, 3:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 21, 2022, 3:02 a.m.
    Status: Investigating
    Update: Our engineering team is currently investigating what is causing agents to not be able to log into the European Sparkcentral platform.

Updates:

  • Time: Dec. 22, 2021, 1:26 p.m.
    Status: Resolved
    Update: Our engineering team has just resolved the issues that were causing inbound messages to not come into Sparkcentral. Services are fully operational again.
  • Time: Dec. 22, 2021, 12:42 p.m.
    Status: Investigating
    Update: We are experiencing issues with Facebook Messages. You may have issues receiving inbound messages. Our team is working to resolve the issue as quickly as possible. We thank you in advance for your understanding and patience.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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