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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 6 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Nov. 8, 2021, 9:06 a.m.
    Status: Resolved
    Update: Introducing Sparkcentral’s New Navigation Pane We just wanted to remind you that starting tomorrow, the way you access conversations, analytics, and settings in Sparkcentral is changing. What’s new? Previously, access to all areas of Sparkcentral was via tabs at the top of the window. Now, most of these access points are in a new left navigation pane. What’s not changing? The features and functionality of conversations and settings have not changed. You can find more information on our Help Center. If you have any questions, please get in touch with your Customer Support Manager who will be happy to help! Thanks!

Updates:

  • Time: Nov. 22, 2021, 4:20 p.m.
    Status: Resolved
    Update: This incident has been resolved by Facebook.
  • Time: Nov. 19, 2021, 10:24 a.m.
    Status: Monitoring
    Update: Facebook has reported that they have implemented a fix for specific Instagram Posts not being sent via their API. We will continue to monitor the performance in the coming days.
  • Time: Oct. 27, 2021, 5:37 p.m.
    Status: Identified
    Update: Facebook continues to work on resolving this issue.
  • Time: Oct. 27, 2021, 5:22 p.m.
    Status: Identified
    Update: We have identified that this issue is related to an ongoing bug at Instagram.
  • Time: Oct. 27, 2021, 2:01 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Instagram's API not sending us comments for specific Instagram Posts. You might notice some comments not coming into Sparkcentral. We are currently in communication with Facebook to see what is causing this on their end.

Updates:

  • Time: Oct. 5, 2021, 7:23 a.m.
    Status: Resolved
    Update: Facebook has reported that their systems are now fully operational again.
  • Time: Oct. 5, 2021, 12:05 a.m.
    Status: Monitoring
    Update: The Facebook team has reported that their platform is recovering from an earlier outage, and that they are in the process of restoring all services. We continue to monitor the progress via https://status.fb.com/
  • Time: Oct. 4, 2021, 6:32 p.m.
    Status: Identified
    Update: The Facebook team is still continuing to work on resolving the current issues. We will provide an update as soon as more information becomes available. We are tracking this issue via https://status.fb.com/
  • Time: Oct. 4, 2021, 5:05 p.m.
    Status: Identified
    Update: Facebook is continuing to work on a fix for this issue.
  • Time: Oct. 4, 2021, 4:31 p.m.
    Status: Identified
    Update: We've identified the issue as being a global outage on the Facebook platform. Our team is working with Facebook to resolve the issue as quickly as possible.
  • Time: Oct. 4, 2021, 4:06 p.m.
    Status: Investigating
    Update: We're currently investigating reports of issues with availability across our WhatsApp, Facebook Messenger and Instagram channels.

Updates:

  • Time: Oct. 2, 2021, 10:11 a.m.
    Status: Resolved
    Update: This incident has now been successfully resolved.
  • Time: Oct. 1, 2021, 9:07 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 1, 2021, 8:53 a.m.
    Status: Investigating
    Update: We are experiencing issues with showing Facebook and Instagram Post contents. You may have issues seeing the contents of these posts. Our team is working with Facebook to resolve the issue as quickly as possible. We thank you in advance for your understanding and patience.

Updates:

  • Time: Sept. 29, 2021, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved by Facebook.
  • Time: Sept. 28, 2021, 1:50 p.m.
    Status: Identified
    Update: Facebook has reported that their Messenger Platform API is experiencing disruptions. As a result of this, private messages that are sent with this API are impacted. The status of this issue can be tracked on Facebook's end over at https://status.fb.com/graph-api.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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