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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 9 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Sept. 16, 2021, 3:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2021, 3:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our hosting service vendor, and they are monitoring the results. We are following the status via https://status.pusher.com/
  • Time: Sept. 16, 2021, 2:58 p.m.
    Status: Identified
    Update: We have identified an issue that causes the connection to Sparkcentral to be disrupted momentarily and refresh the webpage.

Updates:

  • Time: Sept. 3, 2021, 7:35 a.m.
    Status: Resolved
    Update: Instagram has reported that the issue has been resolved.
  • Time: Sept. 3, 2021, 7:04 a.m.
    Status: Identified
    Update: Instagram has reported that they are currently still experiencing some degraded performance with sending and receiving messages. They are currently in the process of restoring these services.
  • Time: Sept. 2, 2021, 10:30 p.m.
    Status: Investigating
    Update: Instagram is currently experiencing issues that may result in some degraded performance when sending, and receiving messages. We continue to monitor, and follow this issue via https://status.fb.com/graph-api

Updates:

  • Time: June 11, 2021, 12:05 p.m.
    Status: Resolved
    Update: Amazon AWS has reported that this issue has now been resolved. The reason for the outage was because one of their datacenters had been impacted by a malfunction in the air cooling handlers. This caused the majority of devices to overheat, and thus shutdown. In addition to this, an automatic fire suppression system triggered within the facility, which prohibited the on-site operators to access the devices directly. More information on this incident can be found at https://status.aws.amazon.com/#rds-eu-central-1_1623372638.
  • Time: June 11, 2021, 7:14 a.m.
    Status: Monitoring
    Update: AWS has reported that their services seem to be operational again. However, they are still working to completely resolve the issue.
  • Time: June 10, 2021, 11:04 p.m.
    Status: Identified
    Update: The issue has been identified, and is caused by the ongoing AWS Availability Zone (euc1-az1) component being down. Following the status via https://status.aws.amazon.com/#EU_block
  • Time: June 10, 2021, 9:16 p.m.
    Status: Investigating
    Update: We are currently investigating a delay in receiving inbound messages. We will update you as soon as we have more information.

Updates:

  • Time: May 27, 2021, 11:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 26, 2021, 9:47 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where a new queue item is not automatically selected after moving a conversation to pending or resolved status. We will provide an update as soon as we have more information.

Updates:

  • Time: April 8, 2021, 10:51 p.m.
    Status: Resolved
    Update: Facebook has resolved the outage, and their platform is back to normal status.
  • Time: April 8, 2021, 10:26 p.m.
    Status: Monitoring
    Update: Facebook platform appears to have recovered, and is back to normal. We will continue to monitor its status.
  • Time: April 8, 2021, 9:48 p.m.
    Status: Identified
    Update: Facebook appears to be experiencing an outage. This may result in problems with inbound/outbound messaging for both Facebook and Instagram channels in Sparkcentral. We are monitoring the issue and will update as soon as we have more information.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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