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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 3 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Dec. 4, 2020, 9:19 a.m.
    Status: Resolved
    Update: Facebook has reported that this issue has been resolved. Please do note that the impacted users would have to start a message with your pages again before you are able to send them messages.
  • Time: Dec. 3, 2020, 3:34 p.m.
    Status: Investigating
    Update: Facebook has reported that they are still experiencing this issue, despite their fix. They are investigating how to resolve the issue and will update as soon as they have more information.
  • Time: Dec. 2, 2020, 8:59 p.m.
    Status: Monitoring
    Update: Facebook reported that they have pushed a fix for this current issue when a new customer sends you a message for the first time, you are unable to respond to that customer. We continue to monitor the status.
  • Time: Dec. 2, 2020, 2:40 p.m.
    Status: Investigating
    Update: Facebook is currently investigating an issue when responding to users. The issue causes Sparkcentral to be unable to respond to users with whom you have not yet been in contact with. Users that you have had contact with before will still be able to receive your messages. The status of this issue can be followed [on this page](https://developers.facebook.com/status/issues/2810782945865685/)

Updates:

  • Time: Nov. 25, 2020, 11:05 p.m.
    Status: Resolved
    Update: The AWS team has resolved this incident, and reported the following: Between 5:15 AM and 2:28 PM PST customers experienced increased API failure rates for Cognito User Pools, and Identity Pools in the US-EAST-1 Region. This was due to an issue with Kinesis Data Streams. We have implemented a mitigation to this issue. Cognito is now operating normally. Users should now be able to log into Sparkcentral as expected.
  • Time: Nov. 25, 2020, 10:49 p.m.
    Status: Monitoring
    Update: The AWS team reported that for Amazon Cognito, the issues affecting APIs, and authentication for user and identity pools has now recovered.  Users should now be seeing significant improvement when logging into the Sparkcentral platform. We will continue to monitor the status until final recovery is reported.
  • Time: Nov. 25, 2020, 8:31 p.m.
    Status: Identified
    Update: The AWS team has identified the root cause, and continues to work towards recovery of the issue affecting the Cognito User Pools, and Identity Pools operations in the US-EAST-1 Region. We are seeing some improvements where users are able to log in to the platform intermittently. We continue to monitor the status.
  • Time: Nov. 25, 2020, 5:11 p.m.
    Status: Investigating
    Update: Amazon has reported that they identified that their Kinesis Data Streams API is causing the issue with their Cognito API service. They are currently still working towards a resolution of the problem. That status can be followed on https://status.aws.amazon.com/.
  • Time: Nov. 25, 2020, 3:46 p.m.
    Status: Investigating
    Update: We have been notified by Amazon that their Cognito service is currently experiencing issues. Sparkcentral makes use of that service for user authentication. Amazon's Cognito outage status can be followed at https://status.aws.amazon.com/.
  • Time: Nov. 25, 2020, 3:42 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that causes users to be unable to login. We will provide more information as soon as possible.

Updates:

  • Time: Nov. 23, 2020, 10:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 23, 2020, 10:53 p.m.
    Status: Identified
    Update: Facebook has rolled out a fix on this issue.
  • Time: Nov. 20, 2020, 1 p.m.
    Status: Identified
    Update: Our engineering team has deployed a temporary workaround that covers most use cases. We are still monitoring the issue on Facebook's status page and will update ours accordingly.
  • Time: Nov. 19, 2020, 5:09 p.m.
    Status: Identified
    Update: We are following the status via https://developers.facebook.com/support/bugs/393441492018560/
  • Time: Nov. 19, 2020, 3:14 p.m.
    Status: Investigating
    Update: Facebook has an ongoing issue: inbounds with only attachments and no text are intermittently sent to us without attachment. Since this is a message without information, Sparkcentral will not surface it to agents. We’re investigating a workaround to reduce the impact until Facebook has a permanent fix.

Updates:

  • Time: Nov. 6, 2020, 11:11 p.m.
    Status: Resolved
    Update: Our WhatsApp provider reported that they received confirmation from the WhatsApp team that the issue is now resolved as of 4:40 PM EST.
  • Time: Nov. 6, 2020, 7:01 a.m.
    Status: Identified
    Update: Our WhatsApp provider is working closely with WhatsApp to resolve the issues impacting some customers being unable to send WhatsApp messages. We will provide more information as it becomes available.

Updates:

  • Time: Nov. 5, 2020, 11:01 p.m.
    Status: Resolved
    Update: WhatsApp has resolved the issues impacting some customers ability to send WhatsApp messages.
  • Time: Nov. 5, 2020, 8:43 a.m.
    Status: Identified
    Update: Our WhatsApp provider is working closely with WhatsApp to resolve the issues impacting some customers being unable to send WhatsApp messages. We will provide more information as it becomes available.
  • Time: Nov. 4, 2020, 11:19 p.m.
    Status: Investigating
    Update: Our WhatsApp provider is investigating reports of some customers being unable to send WhatsApp messages. Some users may also see error messages indicating that they are outside of their 24-hour response window before 24 hours have passed. We continue to monitor for updates.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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