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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 8 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Oct. 16, 2020, 7:16 a.m.
    Status: Resolved
    Update: Twitter has managed to solve this incident and is fully operational again.
  • Time: Oct. 15, 2020, 10:29 p.m.
    Status: Investigating
    Update: Twitter API is currently experiencing issues that impacts in sending, and receiving Twitter messages. We will provide an update as more information becomes available. We are monitoring the situation. Follow status via https://api.twitterstat.us/

Updates:

  • Time: Oct. 16, 2020, 12:43 p.m.
    Status: Resolved
    Update: Our WhatsApp provider has deployed a fix that has resolved the issues impacting receiving media messages.
  • Time: Oct. 15, 2020, 10:22 p.m.
    Status: Identified
    Update: Our WhatsApp provider continues to investigate the intermittent reports of delayed WhatsApp media messages. They have escalated the issue to their provider for further assistance to help understand the root cause of this issue. They will provide an update as more information becomes available. We will continue to monitor the situation.
  • Time: Oct. 15, 2020, 6:50 p.m.
    Status: Investigating
    Update: Our WhatsApp provider is investigating an issue with WhatsApp inbound media messages failing. You may see delays in the receipt of these messages, possibly receiving 429 error codes. Please note this is only affecting media messages; other WhatsApp messaging is functioning as expected.

Updates:

  • Time: Oct. 14, 2020, 7 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 14, 2020, 5:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented, the platform is back up, and running. We are monitoring the results.
  • Time: Oct. 14, 2020, 4:33 p.m.
    Status: Investigating
    Update: We are investigating login issues, and slowness on the EU platform. We will provide an update as soon as we have more information.

Updates:

  • Time: Oct. 1, 2020, 10:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2020, 6:39 p.m.
    Status: Monitoring
    Update: Our third party provider continues to monitor the status.
  • Time: Oct. 1, 2020, 6:25 p.m.
    Status: Identified
    Update: Our Third party provider is experiencing webhook delays, and time outs that may impact when sending, and receiving SMS/WhatsApp/Sparkcentral In-Web/In-App messages. We are monitoring closely.

Updates:

  • Time: Aug. 31, 2020, 8:41 a.m.
    Status: Resolved
    Update: We have resolved this incident. It is now possible to log in again.
  • Time: Aug. 31, 2020, 8:39 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 31, 2020, 8:36 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that prevents users from logging into Sparkcentral on app.sparkcentral.com.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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