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Is there an Sparkcentral outage?

Sparkcentral status: Systems Active

Last checked: 9 minutes ago

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Sparkcentral outages and incidents

Outage and incident data over the last 30 days for Sparkcentral.

There have been 0 outages or incidents for Sparkcentral in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sparkcentral

Outlogger tracks the status of these components for Xero:

Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active
Component Status
Agent Desktop Active
Mobile Application Active
Realtime Data API Active
Sparkcentral Active
Web Application Active
Active
Facebook Active
Instagram Active
SMS Active
Sparkcentral Messenger Web and Mobile Active
Twitter Active
Twitter Search Queries Active
WhatsApp Active

Latest Sparkcentral outages and incidents.

View the latest incidents for Sparkcentral and check for official updates:

Updates:

  • Time: Aug. 20, 2020, 10:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2020, 8:02 p.m.
    Status: Monitoring
    Update: Our WhatsApp provider reported WhatsApp integrations/functionality has been restored. They are currently monitoring traffic.
  • Time: Aug. 20, 2020, 6:52 p.m.
    Status: Identified
    Update: Our WhatsApp provider reported that WhatsApp traffic has recovered, and continues to be stable for EU integrations. The vast majority of integrations in the US are working at present. We continue to monitor for updates.
  • Time: Aug. 20, 2020, 5:24 p.m.
    Status: Identified
    Update: They are working on a complete fix. Following status via https://status.smooch.io/
  • Time: Aug. 20, 2020, 5:19 p.m.
    Status: Investigating
    Update: Our WhatsApp provider is experiencing issues impacting sending, and receiving WhatsApp messages.

Updates:

  • Time: Aug. 18, 2020, 5:26 a.m.
    Status: Resolved
    Update: Facebook has resolved the issue.
  • Time: Aug. 17, 2020, 4:10 p.m.
    Status: Identified
    Update: Facebook/Instagram continues to investigate this current issue. Following status via https://developers.facebook.com/status/dashboard/
  • Time: Aug. 17, 2020, 12:21 p.m.
    Status: Identified
    Update: Instagram reported that they encountered an issue that prevented messages and reactions from being sent to us.

Updates:

  • Time: Aug. 7, 2020, 1:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 7, 2020, 1:14 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 6, 2020, 11:25 p.m.
    Status: Identified
    Update: Following Facebook status via https://developers.facebook.com/status/dashboard/
  • Time: Aug. 6, 2020, 10:38 p.m.
    Status: Identified
    Update: This issue appears to be a widespread bug on Facebook. Their engineering team is currently working to resolve this issue.
  • Time: Aug. 6, 2020, 9:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that prevents users from responding to private messages on Facebook.

Updates:

  • Time: July 27, 2020, 10:47 p.m.
    Status: Resolved
    Update: Our SMS/WhatsApp provider reported that all latency issues have been resolved.
  • Time: July 27, 2020, 10:27 p.m.
    Status: Monitoring
    Update: SMS/WhatsApp platform latency has improved, and our provider is seeing significant improvements, and they are continuing to monitor the issue.
  • Time: July 27, 2020, 10:08 p.m.
    Status: Identified
    Update: Our SMS/WhatsApp provider is experiencing platform latency issues impacting inbound, and outbound messages on SMS/WhatsApp.

Updates:

  • Time: July 10, 2020, 5:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2020, 4:03 p.m.
    Status: Monitoring
    Update: Facebook fixed the issue, we keep on monitoring the issue.
  • Time: July 10, 2020, 1:13 p.m.
    Status: Investigating
    Update: Facebook is having issues with their pages API. Customers get emails that channels are suspended on Facebook and Instagram. We're investigating and improving our resilience. The Sparkcentral platform will try to restore the page connection every 5 minutes.

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Frequently Asked Questions - Sparkcentral

Is there a Sparkcentral outage?
The current status of Sparkcentral is: Systems Active
Where can I find the official status page of Sparkcentral?
The official status page for Sparkcentral is here
How can I get notified if Sparkcentral is down or experiencing an outage?
To get notified of any status changes to Sparkcentral, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sparkcentral every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sparkcentral do?
Access top-tier customer service on social media through Sparkcentral. Easily view and manage all customer interactions in one tab. Demo available.

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