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Is there an Spiceworks outage?

Spiceworks status: Systems Active

Last checked: a minute ago

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Spiceworks outages and incidents

Outage and incident data over the last 30 days for Spiceworks.

There have been 1 outages or incidents for Spiceworks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Spiceworks

Outlogger tracks the status of these components for Xero:

Cloud Help Desk Active
Connectivity Dashboard Active
Inventory Online Active
Spiceworks Community Active
Spiceworks Website Active
Component Status
Cloud Help Desk Active
Connectivity Dashboard Active
Inventory Online Active
Spiceworks Community Active
Spiceworks Website Active

Latest Spiceworks outages and incidents.

View the latest incidents for Spiceworks and check for official updates:

Updates:

  • Time: Sept. 25, 2024, 5:55 p.m.
    Status: Resolved
    Update: Indications from users testing, and our internal tests show the fix is effective.
  • Time: Sept. 25, 2024, 2:41 p.m.
    Status: Monitoring
    Update: A fix has been put in place. Please let support@spiceworks.com know if you're still seeing the issue on the "no split" ticket view.
  • Time: Sept. 25, 2024, 12:44 p.m.
    Status: Investigating
    Update: We have reports of slow page load times (or failure to load) when using the back option to move away from a single ticket to the ticket list. The development team is aware of and investigating the issue.

Updates:

  • Time: Aug. 1, 2024, 10:34 p.m.
    Status: Resolved
    Update: Agent updates are now flowing through normally. No action should be necessary on devices running the agent. Agents automatically retry on a set interval, so any failed attempts to push data will simply resend. You should see Connectivity Dashboard stats for online devices, now. Inventory online data updates should recover on the normal refresh interval.
  • Time: Aug. 1, 2024, 10:06 p.m.
    Status: Identified
    Update: Starting approx 70 minutes ago, agents began to experience delays and error responses when pushing updates. We are working to resolve this issue with handling inbound requests. This impacts all agents for the Inventory online and Connectivity Dashboard products. Viewing device information in Inventory online is unaffected, but new information is delayed. Connectivity Dashboard stats will not be displayed until the issue is resolved.

Updates:

  • Time: July 12, 2024, 2:28 p.m.
    Status: Resolved
    Update: No new reports and tests have all been successful. Notifications for tickets from around 2:30am central time to 8:20am will need to be sent manually (by admins/techs commenting on tickets) to ensure end users get a notification.
  • Time: July 12, 2024, 1:24 p.m.
    Status: Monitoring
    Update: A fix had been deployed and we are monitoring for further issues. Please let support@spiceworks.com know if you are still not receiving email notifications for new tickets.
  • Time: July 12, 2024, 1:24 p.m.
    Status: Monitoring
    Update: A fix had been deployed and we are monitoring for further issues. Please let support@spiceworks.com know if you are still not receiving email notifications for new tickets.
  • Time: July 12, 2024, 12:18 p.m.
    Status: Investigating
    Update: The development team is currently investigating this issue.
  • Time: July 12, 2024, 12:18 p.m.
    Status: Investigating
    Update: The development team is currently investigating this issue.

Updates:

  • Time: July 2, 2024, 1:24 a.m.
    Status: Resolved
    Update: We have been monitoring the health of the application through normal peak traffic today and do not have indication of further issues or new issues associated with email notifications for tickets & ticket comments. Please refer to our post on the Community for more specific details (https://community.spiceworks.com/t/some-new-tickets-not-creating-agent-email-notifications/1091315/20).
  • Time: July 2, 2024, 1:24 a.m.
    Status: Resolved
    Update: We have been monitoring the health of the application through normal peak traffic today and do not have indication of further issues or new issues associated with email notifications for tickets & ticket comments. Please refer to our post on the Community for more specific details (https://community.spiceworks.com/t/some-new-tickets-not-creating-agent-email-notifications/1091315/20).
  • Time: June 29, 2024, 2:40 p.m.
    Status: Monitoring
    Update: At approx. 2024-06-29 0830UTC (~6 hours ago) the long-running fix process completed, and approx. 1030UTC outbound email jobs were restarted. We are evaluating expected behavior related to ticket attachments and email notifications for tickets created during the timeframe between 2024-06-28 1430UTC and 2024-06-29 0830UTC.
  • Time: June 29, 2024, 2:40 p.m.
    Status: Monitoring
    Update: At approx. 2024-06-29 0830UTC (~6 hours ago) the long-running fix process completed, and approx. 1030UTC outbound email jobs were restarted. We are evaluating expected behavior related to ticket attachments and email notifications for tickets created during the timeframe between 2024-06-28 1430UTC and 2024-06-29 0830UTC.
  • Time: June 29, 2024, 6:40 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue. ETA for the fix is multiple hours out, pending a long running process and validation.
  • Time: June 29, 2024, 6:40 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue. ETA for the fix is multiple hours out, pending a long running process and validation.
  • Time: June 28, 2024, 11:48 p.m.
    Status: Identified
    Update: We are making changes to address the underlying issue preventing outbound ticket notification emails from firing in some cases. To address this we have temporarily stopped all outbound ticket notification email flow. Inbound email flow and ticket creation should not be impacted. As of now, the issue appears to be scoped to generating download URLs for ticket attachments, which in turn impacts the generation of ticket notification emails.
  • Time: June 28, 2024, 11:48 p.m.
    Status: Identified
    Update: We are making changes to address the underlying issue preventing outbound ticket notification emails from firing in some cases. To address this we have temporarily stopped all outbound ticket notification email flow. Inbound email flow and ticket creation should not be impacted. As of now, the issue appears to be scoped to generating download URLs for ticket attachments, which in turn impacts the generation of ticket notification emails.
  • Time: June 28, 2024, 10:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 28, 2024, 10:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 28, 2024, 6:38 p.m.
    Status: Investigating
    Update: We've received reports that certain emails are creating tickets successfully in the cloud helpdesk, but notifications are not being sent out to admins or the end user. Our development team is investigating the issue.
  • Time: June 28, 2024, 6:38 p.m.
    Status: Investigating
    Update: We've received reports that certain emails are creating tickets successfully in the cloud helpdesk, but notifications are not being sent out to admins or the end user. Our development team is investigating the issue.

Updates:

  • Time: June 26, 2024, 3:02 p.m.
    Status: Resolved
    Update: Reports coming back indicate users who were affected can now access Spiceworks services. We're closing out this incident as resolved.
  • Time: June 26, 2024, 12:40 p.m.
    Status: Monitoring
    Update: Traffic has been re-routed which appears to have solved the issue for those affected. Please test again if you were seeing problems. For any folks who still cannot access Spiceworks apps send the following information to support: Your external IP address A traceroute result for on.spiceworks.com
  • Time: June 25, 2024, 10:42 p.m.
    Status: Investigating
    Update: Research is ongoing with our edge network support. Thanks for your patience. As before, please report to support@spiceworks.com if you have not already done so.
  • Time: June 25, 2024, 3:48 p.m.
    Status: Investigating
    Update: Please continue to report issues if you have not already. Based on user reports the impacted users are primarily in northeastern US on a few different ISPs. We are working with our edge network provider to determine whether there are configuration changes we can make, or if impacted users' ISPs have necessary changes.
  • Time: June 25, 2024, 1:08 a.m.
    Status: Investigating
    Update: The issue with the inability to login persists despite the initial thought it had been resolved. Please continue to monitor this page for updates.

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Frequently Asked Questions - Spiceworks

Is there a Spiceworks outage?
The current status of Spiceworks is: Systems Active
Where can I find the official status page of Spiceworks?
The official status page for Spiceworks is here
How can I get notified if Spiceworks is down or experiencing an outage?
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