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Is there an SpyCloud outage?

SpyCloud status: Systems Active

Last checked: a minute ago

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SpyCloud outages and incidents

Outage and incident data over the last 30 days for SpyCloud.

There have been 0 outages or incidents for SpyCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SpyCloud

Outlogger tracks the status of these components for Xero:

Enterprise API Active
Identity Risk Engine API Active
Investigations API Active
NIST API Active
Prospecting API Active
Service Provider API Active
Session Identity Protection API Active
Customer Portal Active
Cybercrime Analytics Portal Active
spycloud.com Active
Component Status
Active
Enterprise API Active
Identity Risk Engine API Active
Investigations API Active
NIST API Active
Prospecting API Active
Service Provider API Active
Session Identity Protection API Active
Active
Customer Portal Active
Cybercrime Analytics Portal Active
spycloud.com Active

Latest SpyCloud outages and incidents.

View the latest incidents for SpyCloud and check for official updates:

Updates:

  • Time: Aug. 27, 2024, 2:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 26, 2024, 9:26 p.m.
    Status: Identified
    Update: We have begun an action which will mitigate the impact of the issue and will update once that action is complete.
  • Time: Aug. 26, 2024, 6:53 p.m.
    Status: Investigating
    Update: We are aware of an issue causing certain requests to the CAP emails endpoint to fail. This limited to about 350,000 emails within our data. Queries referencing these emails will fail, all other queries will be successful. We are working on developing a solution and will update as we progress.

Updates:

  • Time: July 31, 2024, 11:03 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2024, 11:23 p.m.
    Status: Monitoring
    Update: Due to Issues affecting AWS, we are seeing elevated error rates on the SpyCloud APIs. AWS is reporting they are aware of the issue, have identified the root cause and are working on a solution

Updates:

  • Time: July 30, 2024, 11:33 p.m.
    Status: Resolved
    Update: We have been able to update the affected user accounts and all logins should now be successful.
  • Time: July 30, 2024, 10:30 p.m.
    Status: Identified
    Update: We are aware of an issue causing approximately 150 user accounts to receive an Internal Server (500) error when logging into the SpyCloud Portal. We have identified the cause of this issue and are currently working on a solution.

Updates:

  • Time: July 22, 2024, 3:41 p.m.
    Status: Resolved
    Update: Full Service has been restored. If you have any questions about this incident, please open a Support Ticket through the SpyCloud Portal
  • Time: July 22, 2024, 3:41 p.m.
    Status: Resolved
    Update: Full Service has been restored. If you have any questions about this incident, please open a Support Ticket through the SpyCloud Portal
  • Time: July 22, 2024, 3:15 p.m.
    Status: Investigating
    Update: Users navigating to the Breach Catalog within the SpyCloud Portal are receiving an internal server error (500). We are currently investigating the issue.
  • Time: July 22, 2024, 3:15 p.m.
    Status: Investigating
    Update: Users navigating to the Breach Catalog within the SpyCloud Portal are receiving an internal server error (500). We are currently investigating the issue.

Updates:

  • Time: Nov. 6, 2023, 6:02 p.m.
    Status: Resolved
    Update: Access to the SpyCloud Portal has been restored. Please open a support ticket through the Portal if you see further issues.
  • Time: Nov. 6, 2023, 5:47 p.m.
    Status: Investigating
    Update: We are currently observing some intermittent issues with accessing portal.spycloud.com. We are investigating the cause of these issues and will provide more details as we learn them.

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Frequently Asked Questions - SpyCloud

Is there a SpyCloud outage?
The current status of SpyCloud is: Systems Active
Where can I find the official status page of SpyCloud?
The official status page for SpyCloud is here
How can I get notified if SpyCloud is down or experiencing an outage?
To get notified of any status changes to SpyCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SpyCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SpyCloud do?
SpyCloud's Cybercrime Analytics defends businesses against cyber threats, secures employee and consumer identities, and supports investigations.

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