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Outage and incident data over the last 30 days for SYNAQ.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
SYNAQ Archive | Active |
SYNAQ Branding | Active |
SYNAQ Cloud Mail | Active |
SYNAQ Continuity | Active |
SYNAQ Q Portal | Active |
SYNAQ Securemail | Active |
View the latest incidents for SYNAQ and check for official updates:
Description: Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Major | Started At: June 21, 2024, 7:21 a.m.
Description: Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Minor | Started At: May 10, 2024, 8:12 a.m.
Description: Dear SYNAQ client, We have identified and resolved the current network accessibility issue, which was due to a data centre incident being experienced by our upstream provider. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Critical | Started At: May 2, 2024, 2:46 p.m.
Description: Dear Valued Client, We are pleased to announce that the Cloud Mail mobile app performance issue has been resolved and the service is recovering. We will continue to monitor performance. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. Sincerely, SYNAQ Team
Status: Resolved
Impact: Minor | Started At: Feb. 29, 2024, 5:33 a.m.
Description: **Subject: Cloud Mail Update: Intermittent Cloud Mail sending Issue, Resolved** Dear Valued Client, We're pleased to inform you that the temporary issue affecting email sending in Microsoft Outlook for some Cloud Mail users has been resolved! As you know, a recent MS Office update caused a small number of emails to be impacted. We understand the importance of seamless communication, and we're happy to announce that Zimbra and Microsoft have collaborated to release a patch fixing this issue. We appreciate your patience and understanding throughout this process. **For technical teams:** The implementation guide is available in **Appendix A** of this communication. **Monitoring the Fix:** While we're confident the patch will address the issue effectively, we kindly request your assistance in monitoring its performance when you return from the festive season break. Should you encounter any further issues with sending emails from Outlook, please don't hesitate to contact us for further assistance. **Thank you for your cooperation.** We hope you have a relaxing and enjoyable holiday season! Sincerely, SYNAQ Team ----------------------------------------------------------------------------------------------------------- **Appendix A: A guide for installing the new ZCO build:** **Before You Begin:** * Outlook Version: Make sure you know whether your Outlook installation is 32-bit or 64-bit. This information is essential for downloading the correct ZCO version. * Administrative Permissions: You'll need administrative permissions on your computer to install software. * Close Outlook: If Outlook is running, close it before proceeding. **Steps:** 1. **Uninstall Old ZCO \(if applicable\):** * If you have a previous version of ZCO installed, uninstall it first from your computer's Control Panel. 2. **Download the New ZCO Build:** * Download the ZCO installer file that matches your Outlook version \(32-bit or 64-bit\) from the designated download location. * The Zimbra Connector Outlook download can be found here: [https://www.zimbra.com/product/addons/zimbra-connector-for-outlook-download/](https://www.zimbra.com/product/addons/zimbra-connector-for-outlook-download/) 3. **Install ZCO:** * Double-click the downloaded ZCO .msi file. * Click Run to start the installation. * Click Next on the initial screen. * Read the license agreement and click I accept the terms in the License Agreement. * Click Next. * Click Next again to begin the installation. * When the installation completes, click Close. 4. **Create a New Outlook Profile:** * Open Mail from the Control Panel. * Click Show Profiles. * Click Add to create a new profile. * Select Manual Setup and then Other. * In the Other dialog box, ensure Zimbra Collaboration Server is selected and click Next. 5. **Enter Account Information:** * Server Name: cloudmail.synaq.com * Use Secure Connection: Check this box. * Email Address: Enter your full email address. * Password: Enter your mailbox password. 6. **Complete Installation:** * Click Apply to finish setting up the new profile. **Now you're ready to use Outlook with your Zimbra account!** Should you require additional assistance please contact Support on [011 262 3632]() or email [support@synaq.com](mailto:support@synaq.com) .
Status: Postmortem
Impact: Minor | Started At: Dec. 19, 2023, 10:49 a.m.
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