Is there an SYNAQ outage?
SYNAQ status: Systems Active
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for SYNAQ.
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| Component | Status |
|---|---|
| SYNAQ Archive | Active |
| SYNAQ Branding | Active |
| SYNAQ Cloud Mail | Active |
| SYNAQ Continuity | Active |
| SYNAQ Q Portal | Active |
| SYNAQ Securemail | Active |
View the latest incidents for SYNAQ and check for official updates:
Description: On Tuesday, 29 August 2023, 07:05, Cloud Mail experienced network instability for a subset of clients trying to access the SYNAQ Webmail platform, affecting incoming and outgoing mail. The following concerns were raised. * Slow response on incoming and outgoing mail, and; * Server error when accessing Webmail. The resultant impact of the event was that certain users who were using Webmail experienced a slow response or a server error message on incoming and outgoing mail. The root cause of this event was due to degraded connectivity performance across the Cloud Mail platform impacting Webmail services. To resolve this incident, our engineers repaired the connectivity problems and restarted selected Cloud Mail services. This immediately resolved the degraded state and restored the platform to optimal functionality. As a result of the incident, SYNAQ will implement the below remedial actions: · The engineers will continue to monitor network connectivity to the Webmail platform.
Status: Postmortem
Impact: Minor | Started At: Aug. 29, 2023, 5:46 a.m.
Description: On Monday, 31 July 2023, 08:25, Cloud Mail experienced a slow response on SYNAQ Webmail platform, with incoming and outgoing mail. The following concerns were raised. * Slow response on incoming and outgoing mail, and; * Server error when accessing Webmail. The resultant impact of the event was that a subset of users who were using Webmail experienced a slow response on incoming and outgoing mail. The root cause of this event was due to degraded memory performance across the Cloud Mail Proxy stack. This resulted in slow connections on email when trying to login via Webmail. To resolve this incident, our engineers removed one proxy at a time from the cluster, restarted the relevant proxy services on it and added it back to the cluster. This immediately resolved the degraded state and restored the platform to normal operations. Upon investigation of the root cause of the incident the team at SYNAQ will implement the below remedial actions: · Updating the existing monitoring for memory swapping to perform remediation actions at a much earlier time.
Status: Postmortem
Impact: Minor | Started At: July 31, 2023, 7:01 a.m.
Description: On Monday, 31 July 2023, 08:25, Cloud Mail experienced a slow response on SYNAQ Webmail platform, with incoming and outgoing mail. The following concerns were raised. * Slow response on incoming and outgoing mail, and; * Server error when accessing Webmail. The resultant impact of the event was that a subset of users who were using Webmail experienced a slow response on incoming and outgoing mail. The root cause of this event was due to degraded memory performance across the Cloud Mail Proxy stack. This resulted in slow connections on email when trying to login via Webmail. To resolve this incident, our engineers removed one proxy at a time from the cluster, restarted the relevant proxy services on it and added it back to the cluster. This immediately resolved the degraded state and restored the platform to normal operations. Upon investigation of the root cause of the incident the team at SYNAQ will implement the below remedial actions: · Updating the existing monitoring for memory swapping to perform remediation actions at a much earlier time.
Status: Postmortem
Impact: Minor | Started At: July 31, 2023, 7:01 a.m.
Description: On Thursday, 6 July 2023, 15:25, Cloud Mail experienced intermittent sending failures on the SYNAQ Webmail platform, with outgoing mail. The following concerns were raised: * Slow response when sending email which contains attachments, and; * Emails stuck in Outbox. The resultant impact of the event was that a subset of users who were using Zimbra connector for Outlook were experiencing either a slow response on webmail or ActiveSync and/or timeout errors when sending emails containing large attachments. The root cause of this event was due to a degraded connection state between the load balancer and the mail cluster. This resulted in slow connections on email when trying to login via HTTPS, POP3/S, IMAP/S, SMTP/S, Zimbra connector for Outlook. To resolve this incident, we moved all sessions to the secondary load balancer. This immediately resolved the degraded state and restored the platform to optimal operations. Upon investigation of the root cause of the incident, the SYNAQ team will implement the below remedial actions: · New Monitoring to be implemented to detect any failed states on the Load-balancer, and; · Further streamlining the internal incident management process.
Status: Postmortem
Impact: Minor | Started At: July 6, 2023, 4:44 p.m.
Description: On Thursday, 6 July 2023, 15:25, Cloud Mail experienced intermittent sending failures on the SYNAQ Webmail platform, with outgoing mail. The following concerns were raised: * Slow response when sending email which contains attachments, and; * Emails stuck in Outbox. The resultant impact of the event was that a subset of users who were using Zimbra connector for Outlook were experiencing either a slow response on webmail or ActiveSync and/or timeout errors when sending emails containing large attachments. The root cause of this event was due to a degraded connection state between the load balancer and the mail cluster. This resulted in slow connections on email when trying to login via HTTPS, POP3/S, IMAP/S, SMTP/S, Zimbra connector for Outlook. To resolve this incident, we moved all sessions to the secondary load balancer. This immediately resolved the degraded state and restored the platform to optimal operations. Upon investigation of the root cause of the incident, the SYNAQ team will implement the below remedial actions: · New Monitoring to be implemented to detect any failed states on the Load-balancer, and; · Further streamlining the internal incident management process.
Status: Postmortem
Impact: Minor | Started At: July 6, 2023, 4:44 p.m.
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