Is there an SYNAQ outage?
SYNAQ status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for SYNAQ and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for SYNAQ.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| SYNAQ Archive | Active |
| SYNAQ Branding | Active |
| SYNAQ Cloud Mail | Active |
| SYNAQ Continuity | Active |
| SYNAQ Q Portal | Active |
| SYNAQ Securemail | Active |
View the latest incidents for SYNAQ and check for official updates:
Description: **Summary and Impact to Clients** From 09:34am until 19:49pm on the 15th of December 2022, the SYNAQ Cloud Mail platform experienced an incident resulting in slow incoming mail delivery and webmail access for a subset of clients. More specifically, the affected users experienced intermittent slow access to webmail services, as well as intermittent delays that impacted incoming mail delivery to inboxes. **Root Cause and Solution** The root cause of the incident was a failed write/read cache in one of the redundant RAID array controllers in the Cloud Mail storage network. This resulted in a disk I/O bottleneck affecting the mail store servers attached to that particular RAID array. This bottleneck then also caused mail delivery attempts to queue and as a result mail delivery delays were experienced for some users. During the incident and before the final solution was implemented, SYNAQ engineers re-balanced certain disks to use alternative I/O access channels as an interim solution to optimise for the degraded performance. To completely resolve the issue, the faulty cache component was replaced on the Monday following the incident. This returned the affected RAID storage array to optimum performance, negating the need for the interim solution originally put in place. **Remediation Actions** _**Short Term Actions**_ SYNAQ will ensure that we keep raid cache components in stock to ensure speedier component swap out \(Due End January 2023\). _**Medium Term Actions**_ SYNAQ has already begun the process of moving mail store data from current storage technology to next-generation storage, which features much higher I/O capacity and fault tolerance. This project is ongoing and we estimate completion in the next six months.
Status: Postmortem
Impact: Minor | Started At: Dec. 15, 2022, 7:34 a.m.
Description: **Summary and Impact to Clients** From 09:34am until 19:49pm on the 15th of December 2022, the SYNAQ Cloud Mail platform experienced an incident resulting in slow incoming mail delivery and webmail access for a subset of clients. More specifically, the affected users experienced intermittent slow access to webmail services, as well as intermittent delays that impacted incoming mail delivery to inboxes. **Root Cause and Solution** The root cause of the incident was a failed write/read cache in one of the redundant RAID array controllers in the Cloud Mail storage network. This resulted in a disk I/O bottleneck affecting the mail store servers attached to that particular RAID array. This bottleneck then also caused mail delivery attempts to queue and as a result mail delivery delays were experienced for some users. During the incident and before the final solution was implemented, SYNAQ engineers re-balanced certain disks to use alternative I/O access channels as an interim solution to optimise for the degraded performance. To completely resolve the issue, the faulty cache component was replaced on the Monday following the incident. This returned the affected RAID storage array to optimum performance, negating the need for the interim solution originally put in place. **Remediation Actions** _**Short Term Actions**_ SYNAQ will ensure that we keep raid cache components in stock to ensure speedier component swap out \(Due End January 2023\). _**Medium Term Actions**_ SYNAQ has already begun the process of moving mail store data from current storage technology to next-generation storage, which features much higher I/O capacity and fault tolerance. This project is ongoing and we estimate completion in the next six months.
Status: Postmortem
Impact: Minor | Started At: Dec. 15, 2022, 7:34 a.m.
Description: Dear Clients, The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Minor | Started At: Nov. 17, 2022, 6:10 a.m.
Description: Dear Clients, The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Minor | Started At: Nov. 17, 2022, 6:10 a.m.
Description: Dear SYNAQ Client, The network accessibility incident has been confirmed as resolved by our upstream provider. All SYNAQ platforms are thus operating optimally. We appreciate your understanding and continued support. Sincerely, SYNAQ Technical Team
Status: Resolved
Impact: Critical | Started At: Oct. 12, 2022, 10:15 a.m.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.
