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Outage and incident data over the last 30 days for Total Synergy.
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View the latest incidents for Total Synergy and check for official updates:
Description: We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved. Users can now successfully sync data between Synergy and Xero as expected. We apologise for any inconvenience and thank you for your patience.
Status: Resolved
Impact: None | Started At: Aug. 20, 2024, 8:16 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 19, 2024, 6:57 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 15, 2024, 2:01 a.m.
Description: On Monday, August 5th, Synergy experienced a significant performance issue that affected all users. This was resolved within 80 minutes of the initial report. However, report downloads were affected, creating a backlog that was resolved by 16:30 AEST. The system is now fully operational, and the initial cause and reporting are being closely monitored to ensure continued stability. We are currently dedicating additional efforts and resources to prevent similar incidents from occurring in the future. We understand that system availability and reporting are critical for our customers' workflows, especially following the end of the month. We apologise for any inconvenience this caused.
Status: Resolved
Impact: Major | Started At: Aug. 4, 2024, 11 p.m.
Description: On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working. Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers. To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service. We apologise for any inconvenience this may have caused.
Status: Resolved
Impact: Major | Started At: April 14, 2024, 11 p.m.
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