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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 3 minutes ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 3 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: Aug. 19, 2024, 10:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2024, 6:57 a.m.
    Status: Monitoring
    Update: We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time. We apologise for the inconvenience this has caused and appreciate your patience.

Updates:

  • Time: Aug. 16, 2024, 12:01 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 2:01 a.m.
    Status: Identified
    Update: We are currently experiencing an issue with the Synergy platform affecting some MYOB Connect users. Details: Issue: Some MYOB Connect users are currently experiencing an issue where they cannot connect to their MYOB account. These users receive an error message when attempting to sync. Start Time: Approximately 11:00 AM AEST Our technical team is actively investigating the issue and working closely with MYOB to mitigate the impact. Our estimated time for a fix is approximately 21:00 AEST and we will provide updates on our progress. We apologise for the inconvenience this has caused and appreciate your patience.

Updates:

  • Time: Aug. 6, 2024, 4:31 a.m.
    Status: Resolved
    Update: On Monday, August 5th, Synergy experienced a significant performance issue that affected all users. This was resolved within 80 minutes of the initial report. However, report downloads were affected, creating a backlog that was resolved by 16:30 AEST. The system is now fully operational, and the initial cause and reporting are being closely monitored to ensure continued stability. We are currently dedicating additional efforts and resources to prevent similar incidents from occurring in the future. We understand that system availability and reporting are critical for our customers' workflows, especially following the end of the month. We apologise for any inconvenience this caused.

Updates:

  • Time: April 16, 2024, 2:08 a.m.
    Status: Resolved
    Update: On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working. Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers. To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service. We apologise for any inconvenience this may have caused.

Updates:

  • Time: April 16, 2024, 2:08 a.m.
    Status: Resolved
    Update: On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working. Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers. To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service. We apologise for any inconvenience this may have caused.

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
How can I get notified if Total Synergy is down or experiencing an outage?
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