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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 5 minutes ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 3 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: Feb. 23, 2024, 1:10 a.m.
    Status: Resolved
    Update: We're happy to announce that the maintenance on Synergy has been successfully completed. The performance issues have been resolved and loading speeds across Synergy are back to normal. We appreciate your patience during the brief downtime and thank you for your understanding.
  • Time: Feb. 23, 2024, 12:34 a.m.
    Status: Identified
    Update: We are aware of current performance issues on Synergy. Our team have identified the cause and will be rebooting the server at 12:00 PM AEDT, 23 February, 2024. This will cause 2-5 minutes of system downtime. We thank you for your patience and apologise for any inconvenience this may cause.

Updates:

  • Time: Feb. 7, 2024, 4:51 a.m.
    Status: Postmortem
    Update: **Overview:** On January 26th, 2024, between 10:00 and 12:00 AEDT, our platform experienced functionality degradation due to an issue with a third-party component. While the incident did not result in downtime, it adversely affected the user experience during the specified timeframe.  **Incident Details:** The incident stemmed from a malfunction within one of our third-party components. Although we maintain multiple instances of this component to ensure resiliency, some customers were affected. The reduced capability manifested as problems with invoicing and slow performance in selected screens.  **Resolution:** Our team responded to the incident by reprovisioning the faulty component, thereby restoring full functionality to the affected areas of the platform. Additionally, we promptly reported the issue to the third-party provider for further investigation and remediation. This investigation is still proceeding.
  • Time: Jan. 28, 2024, 1:11 a.m.
    Status: Resolved
    Update: We have confirmed resolution. We are still working with the third party provider on analysing the root cause analysis for this issue to prevent future occurrences.
  • Time: Jan. 26, 2024, 1:08 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Preliminary testing suggest resolution.
  • Time: Jan. 25, 2024, 11:52 p.m.
    Status: Investigating
    Update: There is currently an issue with Synergy relating to a 3rd party component - we have reported this issue to the third party and are actively working on a resolution.

Updates:

  • Time: Feb. 7, 2024, 4:51 a.m.
    Status: Postmortem
    Update: **Overview:** On January 26th, 2024, between 10:00 and 12:00 AEDT, our platform experienced functionality degradation due to an issue with a third-party component. While the incident did not result in downtime, it adversely affected the user experience during the specified timeframe.  **Incident Details:** The incident stemmed from a malfunction within one of our third-party components. Although we maintain multiple instances of this component to ensure resiliency, some customers were affected. The reduced capability manifested as problems with invoicing and slow performance in selected screens.  **Resolution:** Our team responded to the incident by reprovisioning the faulty component, thereby restoring full functionality to the affected areas of the platform. Additionally, we promptly reported the issue to the third-party provider for further investigation and remediation. This investigation is still proceeding.
  • Time: Jan. 28, 2024, 1:11 a.m.
    Status: Resolved
    Update: We have confirmed resolution. We are still working with the third party provider on analysing the root cause analysis for this issue to prevent future occurrences.
  • Time: Jan. 26, 2024, 1:08 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Preliminary testing suggest resolution.
  • Time: Jan. 25, 2024, 11:52 p.m.
    Status: Investigating
    Update: There is currently an issue with Synergy relating to a 3rd party component - we have reported this issue to the third party and are actively working on a resolution.

Updates:

  • Time: Sept. 28, 2023, 6:34 a.m.
    Status: Postmortem
    Update: Yesterday \(September 27, 2023\) at 08:00 - 09:20 AEST, one of the Synergy data components was experiencing a heavy load. This load was non-standard and unexpected, resulting in low performance on some of Synergy's operations. Following this discovery, our team reset the impacted component and increased its capacity. This was conducted with a downtime of less than 5 minutes.
  • Time: Sept. 27, 2023, 3:15 a.m.
    Status: Resolved
    Update: This incident has been resolved and performance is back to normal.
  • Time: Sept. 26, 2023, 11:21 p.m.
    Status: Monitoring
    Update: Our Engineering team have restarted the Synergy Database, and this has resolved the performance issues this morning (27/09/2023). The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background. Thank you for your patience, and apologies again for the disruption this caused you today.
  • Time: Sept. 26, 2023, 11:06 p.m.
    Status: Identified
    Update: Our engineering team have identified the problem causing the current platform slowness in Synergy and will be applying a fix within the next few minutes. There will an expected downtime of 5-10 minutes from 9:05 AM AEST, we will continue to provide updates as they become available.
  • Time: Sept. 26, 2023, 11:02 p.m.
    Status: Investigating
    Update: We're investigating multiple reports of platform slowness this morning, 27/09/2023 (9 AM AEST) Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

Updates:

  • Time: Sept. 28, 2023, 6:34 a.m.
    Status: Postmortem
    Update: Yesterday \(September 27, 2023\) at 08:00 - 09:20 AEST, one of the Synergy data components was experiencing a heavy load. This load was non-standard and unexpected, resulting in low performance on some of Synergy's operations. Following this discovery, our team reset the impacted component and increased its capacity. This was conducted with a downtime of less than 5 minutes.
  • Time: Sept. 27, 2023, 3:15 a.m.
    Status: Resolved
    Update: This incident has been resolved and performance is back to normal.
  • Time: Sept. 26, 2023, 11:21 p.m.
    Status: Monitoring
    Update: Our Engineering team have restarted the Synergy Database, and this has resolved the performance issues this morning (27/09/2023). The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background. Thank you for your patience, and apologies again for the disruption this caused you today.
  • Time: Sept. 26, 2023, 11:06 p.m.
    Status: Identified
    Update: Our engineering team have identified the problem causing the current platform slowness in Synergy and will be applying a fix within the next few minutes. There will an expected downtime of 5-10 minutes from 9:05 AM AEST, we will continue to provide updates as they become available.
  • Time: Sept. 26, 2023, 11:02 p.m.
    Status: Investigating
    Update: We're investigating multiple reports of platform slowness this morning, 27/09/2023 (9 AM AEST) Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
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