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Is there an Total Synergy outage?

Total Synergy status: Systems Active

Last checked: 7 minutes ago

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Total Synergy outages and incidents

Outage and incident data over the last 30 days for Total Synergy.

There have been 3 outages or incidents for Total Synergy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Total Synergy

Outlogger tracks the status of these components for Xero:

Synergy App Active
API Active
Synergy Analytics / Analytics Plus Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active
Component Status
Synergy App Active
Active
API Active
Synergy Analytics / Analytics Plus Active
Active
MYOB ARL Active
QuickBooks Online (QBO) Active
Sage 50 Active
Wiise Active
Xero Ltd - API Accounting API Active

Latest Total Synergy outages and incidents.

View the latest incidents for Total Synergy and check for official updates:

Updates:

  • Time: April 18, 2023, 11:40 p.m.
    Status: Resolved
    Update: This incident has now been resolved and Invoices & Reports are now saving and exporting correctly. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
  • Time: April 18, 2023, 11:30 p.m.
    Status: Identified
    Update: Our engineering team have identified the problem causing the current performance problems with Invoices and Reports in Synergy and have restarted a Web Service which has resolved the problem. Everything will be back to normal within the next 5-10 minutes if not immediately. Thank you for your patience while our teams worked to get this resolved.
  • Time: April 18, 2023, 11:15 p.m.
    Status: Investigating
    Update: We're investigating multiple reports of performance slowness this morning, 19/04/2023 (9:10 AM AEST). This is currently noted to be impacting Invoices and Reports (saving, exporting). Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

Updates:

  • Time: April 18, 2023, 11:40 p.m.
    Status: Resolved
    Update: This incident has now been resolved and Invoices & Reports are now saving and exporting correctly. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
  • Time: April 18, 2023, 11:30 p.m.
    Status: Identified
    Update: Our engineering team have identified the problem causing the current performance problems with Invoices and Reports in Synergy and have restarted a Web Service which has resolved the problem. Everything will be back to normal within the next 5-10 minutes if not immediately. Thank you for your patience while our teams worked to get this resolved.
  • Time: April 18, 2023, 11:15 p.m.
    Status: Investigating
    Update: We're investigating multiple reports of performance slowness this morning, 19/04/2023 (9:10 AM AEST). This is currently noted to be impacting Invoices and Reports (saving, exporting). Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

Updates:

  • Time: March 16, 2023, 5:20 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2023, 5:19 a.m.
    Status: Monitoring
    Update: This issue has been resolved.
  • Time: March 16, 2023, 2:47 a.m.
    Status: Monitoring
    Update: There is a current issue where Synergy’s Analytics Power BI Dashboards are not loading. This is due to a current outage of Microsoft’s Power BI Service, which the dashboards use to present the data visualisations. We are continuing to monitor the situation, and will provide more information once a fix has been deployed by Microsoft. We appreciate your patience as we all wait for this issue to be resolved by Microsoft, and apologise for any disruption to your work.

Updates:

  • Time: March 16, 2023, 5:20 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2023, 5:19 a.m.
    Status: Monitoring
    Update: This issue has been resolved.
  • Time: March 16, 2023, 2:47 a.m.
    Status: Monitoring
    Update: There is a current issue where Synergy’s Analytics Power BI Dashboards are not loading. This is due to a current outage of Microsoft’s Power BI Service, which the dashboards use to present the data visualisations. We are continuing to monitor the situation, and will provide more information once a fix has been deployed by Microsoft. We appreciate your patience as we all wait for this issue to be resolved by Microsoft, and apologise for any disruption to your work.

Updates:

  • Time: March 6, 2023, 4:08 a.m.
    Status: Resolved
    Update: The fix we applied in our earlier update has resolved this incident. Speeds across Synergy Cloud are back to normal, though we will continue to monitor this over the next couple of days. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
  • Time: March 6, 2023, 3:40 a.m.
    Status: Monitoring
    Update: Our Engineering team have applied the fix, and Synergy Cloud is running as expected again. The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.
  • Time: March 6, 2023, 3:25 a.m.
    Status: Identified
    Update: Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes. There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.

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Frequently Asked Questions - Total Synergy

Is there a Total Synergy outage?
The current status of Total Synergy is: Systems Active
Where can I find the official status page of Total Synergy?
The official status page for Total Synergy is here
How can I get notified if Total Synergy is down or experiencing an outage?
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