Time: Nov. 2, 2022, 6:41 a.m.

Status: Resolved

Update: This issue was resolved today at 11:44 AM (AEST) on 02/11/2022, after a restart of services. Our Development team will continue to investigate and monitor the cause of this performance degredation, and make changes as required to ensure this is prevented in the future. This issue impacted only a small number of users, and the primary area of impact was with Reports when exporting to pdf/excel. We're incredibly appreciative of the patience during this performance degredation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

Time: Nov. 2, 2022, 1:28 a.m.

Status: Monitoring

Update: Our development team have completed the restart in Synergy Cloud to resolve the issue impacting a small number of our users. Downtime started at 11:41 AM and finished at 11:44 AM (AEST) on 02/11/2022. We will continue monitoring all services in the background. Thank you so much for your patience and understanding during this downtime period.

Time: Nov. 2, 2022, 12:36 a.m.

Status: Identified

Update: Development have identified the problem causing the performance issues that are impacting some users currently. We will be doing a full server restart which will cause approx. 5-10 minutes of downtime. This server restart is schedulled for 11:40 AM AEST, 02/11/2022 This will cause the entirety of Synergy Cloud to be offline. We will continue to provide updates as they become available.

Time: Nov. 2, 2022, 12:19 a.m.

Status: Investigating

Update: We've become aware of an issue impacting multiple areas of Synergy Cloud. Known areas of impact currently: -Logging in -Exporting reports to excel/PDF -Using Connect for Xero/MYOB import/export -Changing configration settings for Project Numbering This is not impacting all organisations, or all users but if you are affected please know that our Development team is currently investigating this with the highest priority and we will provide updates as they become available. We're incredibly sorry for any disruption caused by this and endeavour to get this resolved as soon as possible.

Time: Oct. 30, 2022, 10:11 p.m.

Status: Resolved

Update: On Saturday 29th October, 2022, our development team released a fix that resolved this issue. Your bill due dates will now save, and you can continue your usual workflow (creating bills with the correct Due date, updating Due dates, and syncing bills to your accounting package) The report 'Bills with due date after 15 October' will remain accessible so you can use this to find any bills that will need to be modified either in Synergy or within your accounting package. Please get in touch with us via the support widget if you need a full list with additional information outside of the above report. We truly appreciate your patience while we worked on resolving this issue, and sorry again for the disruption this has caused.

Time: Oct. 28, 2022, 7:22 a.m.

Status: Identified

Update: We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have been synced to your accouting package, in that system as well. -If you have updated the due date of older bills (bills created before 15 October, 2022), since the date this issue began occuring, these due date changes will not have saved, and will need to be updated again. We will continue to provide updates here, on our status page. We're genuinely sorry for the disruption to your day, and your workflows - we are working with urgency to resolve this issue.

Time: Oct. 30, 2022, 10:11 p.m.

Status: Resolved

Update: On Saturday 29th October, 2022, our development team released a fix that resolved this issue. Your bill due dates will now save, and you can continue your usual workflow (creating bills with the correct Due date, updating Due dates, and syncing bills to your accounting package) The report 'Bills with due date after 15 October' will remain accessible so you can use this to find any bills that will need to be modified either in Synergy or within your accounting package. Please get in touch with us via the support widget if you need a full list with additional information outside of the above report. We truly appreciate your patience while we worked on resolving this issue, and sorry again for the disruption this has caused.

Time: Oct. 28, 2022, 7:22 a.m.

Status: Identified

Update: We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have been synced to your accouting package, in that system as well. -If you have updated the due date of older bills (bills created before 15 October, 2022), since the date this issue began occuring, these due date changes will not have saved, and will need to be updated again. We will continue to provide updates here, on our status page. We're genuinely sorry for the disruption to your day, and your workflows - we are working with urgency to resolve this issue.

Time: Aug. 19, 2022, 12:56 a.m.

Status: Resolved

Update: The component restart has been completed. This took 2 minutes from 10:50 AM on 19/08/2022.

Time: Aug. 19, 2022, 12:56 a.m.

Status: Resolved

Update: The component restart has been completed. This took 2 minutes from 10:50 AM on 19/08/2022.

Time: Aug. 19, 2022, 12:49 a.m.

Status: Identified

Update: Due to an infrastructure issue with one of our components, at 10:50 AM AEST our development team will be restarting a component of our API that will take 3 minutes. This may impact some invoices and background reporting.

Time: May 26, 2022, 5:45 a.m.

Status: Resolved

Update: The performance issues reported this morning 26/05/2022 have been resolved. Our development team will continue to monitor for any performance degradation.

Time: May 26, 2022, 5:45 a.m.

Status: Resolved

Update: The performance issues reported this morning 26/05/2022 have been resolved. Our development team will continue to monitor for any performance degradation.

Time: May 26, 2022, 12:17 a.m.

Status: Monitoring

Update: The service has been restarted and an improvement in performance has been noted. Our development team will continue to monitor throughout the day to assess any further changes.

Time: May 26, 2022, 12:17 a.m.

Status: Monitoring

Update: The service has been restarted and an improvement in performance has been noted. Our development team will continue to monitor throughout the day to assess any further changes.

Time: May 25, 2022, 11:48 p.m.

Status: Identified

Update: Synergy is currently experiencing issues on the production database which is causing some performance issues. Our development team have identified the problem, and will be restarting a service to rectify. Please note there will be approx 2-5 minutes of downtime during this restart. Downtime will occur at 9:55 AM AEST.

Time: May 25, 2022, 11:48 p.m.

Status: Identified

Update: Synergy is currently experiencing issues on the production database which is causing some performance issues. Our development team have identified the problem, and will be restarting a service to rectify. Please note there will be approx 2-5 minutes of downtime during this restart. Downtime will occur at 9:55 AM AEST.