Tackle.io outages and incidents
Outage and incident data over the last 30 days for Tackle.io.
There have been 1 outages or incidents for Tackle.io in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Tackle.io
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Co-Sell | Active |
| Offers / Marketplace Creation | Active |
| Order processing & notifications | Active |
| Public API | Active |
| Salesforce AppExchange Application | Active |
| Tackle dashboard | Active |
| Tackle Prospect | Active |
Latest Tackle.io outages and incidents.
View the latest incidents for Tackle.io and check for official updates:
Partial Google Offer Creation Outage
Description: - Customers creating a Google offer in Tackle may receive the error “Tackle was not able to create the offer in the marketplace” when creating an offer for a product with a single plan. We recommend a retry of the submission, if that does not resolve the error, the ISV should create the offer in Google’s Producer Portal and associate the offer in Tackle. - Our Engineers have deployed an update to align with the GCP Producer portal changes to resolve this issue and will continue to monitor Google offer creation
Status: Resolved
Impact: Minor | Started At: Nov. 4, 2024, 7:01 p.m.
Updates:
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Time: Nov. 5, 2024, 5:08 p.m.Status: ResolvedUpdate: - Customers creating a Google offer in Tackle may receive the error “Tackle was not able to create the offer in the marketplace” when creating an offer for a product with a single plan. We recommend a retry of the submission, if that does not resolve the error, the ISV should create the offer in Google’s Producer Portal and associate the offer in Tackle. - Our Engineers have deployed an update to align with the GCP Producer portal changes to resolve this issue and will continue to monitor Google offer creation
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Time: Nov. 4, 2024, 7:01 p.m.Status: IdentifiedUpdate: - Customers creating a Google offer in Tackle may receive the error “Tackle was not able to create the offer in the marketplace” when creating an offer for a product with a single plan. We recommend a retry of the submission, if that does not resolve the error, the ISV should create the offer in Google’s Producer Portal and associate the offer in Tackle. - Our Engineers are aware of the issue and have prioritized efforts towards a resolution. Additional updates will be posted here.
Tackle Prospect - Partial Outage
Description: The issue has been resolved and scoring of new domains is now fully operational.
Status: Resolved
Impact: Minor | Started At: Sept. 20, 2024, 3:40 p.m.
Updates:
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Time: Sept. 20, 2024, 7:58 p.m.Status: ResolvedUpdate: The issue has been resolved and scoring of new domains is now fully operational.
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Time: Sept. 20, 2024, 3:40 p.m.Status: InvestigatingUpdate: We are currently experiencing issues with scoring new domains. We are currently investigating and working on a resolution.
Notification Outage
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Sept. 6, 2024, 6:05 p.m.
Updates:
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Time: Sept. 6, 2024, 7:10 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Sept. 6, 2024, 6:05 p.m.Status: MonitoringUpdate: We are experiencing issues with a third-party notification service resulting in delays with emails. Some users may not receive notifications in a timely manner. The third-party notification service has implemented a fix and we are monitoring the results. This occurred between 08:55 PT and 10:13 PT.
Notification Outage
Description: This incident is resolved. All delayed messages have been processed and sent.
Status: Resolved
Impact: Minor | Started At: Aug. 19, 2024, 7:55 p.m.
Updates:
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Time: Aug. 19, 2024, 9:42 p.m.Status: ResolvedUpdate: This incident is resolved. All delayed messages have been processed and sent.
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Time: Aug. 19, 2024, 8:52 p.m.Status: MonitoringUpdate: Delayed emails are slowly processing. We continue to monitor the system.
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Time: Aug. 19, 2024, 7:55 p.m.Status: MonitoringUpdate: We are currently experiencing issues with a third-party notification service resulting in delays with emails. Some users may not receive notifications in a timely manner. The third-party notification service has implemented a fix and we are monitoring the results.
Notification Outage
Description: We continue to process emails with our third-party notification service without any delays. This issue is now resolved.
Status: Resolved
Impact: Minor | Started At: Feb. 19, 2024, 4:45 p.m.
Updates:
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Time: Feb. 20, 2024, 1:55 p.m.Status: ResolvedUpdate: We continue to process emails with our third-party notification service without any delays. This issue is now resolved.
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Time: Feb. 20, 2024, 1:42 a.m.Status: MonitoringUpdate: Our third-party notification service has implemented a fix and we are monitoring the results.
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Time: Feb. 19, 2024, 4:45 p.m.Status: IdentifiedUpdate: We are currently experiencing issues with a third-party notification service resulting in delays with emails. Some users may not receive notifications in a timely manner.
