Tackle.io outages and incidents
Outage and incident data over the last 30 days for Tackle.io.
There have been 1 outages or incidents for Tackle.io in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for Tackle.io
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Co-Sell | Active |
| Offers / Marketplace Creation | Active |
| Order processing & notifications | Active |
| Public API | Active |
| Salesforce AppExchange Application | Active |
| Tackle dashboard | Active |
| Tackle Prospect | Active |
Latest Tackle.io outages and incidents.
View the latest incidents for Tackle.io and check for official updates:
Dashboard Features Degraded
Description: For a subset of customers, dashboard charts failed to load due to an incident with a third-party platform used to source the dashboard data. The incident lasted roughly 5 hours and 39 minutes and is fully resolved.
Status: Resolved
Impact: Minor | Started At: June 28, 2023, 11:09 a.m.
Updates:
-
Time: June 28, 2023, 8:04 p.m.Status: ResolvedUpdate: For a subset of customers, dashboard charts failed to load due to an incident with a third-party platform used to source the dashboard data. The incident lasted roughly 5 hours and 39 minutes and is fully resolved.
Service Provider Outage
Description: Error rates are back to normal and have been stable for some time. This incident is resolved.
Status: Resolved
Impact: Minor | Started At: June 13, 2023, 8:11 p.m.
Updates:
-
Time: June 13, 2023, 9:24 p.m.Status: ResolvedUpdate: Error rates are back to normal and have been stable for some time. This incident is resolved.
-
Time: June 13, 2023, 8:55 p.m.Status: MonitoringUpdate: We are seeing signs of recovery in both notifications and marketplace activities. All delayed delayed notifications have been sent. We will continue to monitor as recovery progresses.
-
Time: June 13, 2023, 8:11 p.m.Status: InvestigatingUpdate: We are investigating issues with an upstream service provider that is currently impacting some notifications and marketplace activities.
Partner Private Offer Delays
Description: Creation of AWS partner private offers (CPPO) was delayed in the Tackle platform between 12:14pm and 2:34pm PDT. Impacted customers are being contacted by Tackle Support to ensure that offers are processed and deals are closed as expected.
Status: Resolved
Impact: None | Started At: June 5, 2023, 7 p.m.
Updates:
-
Time: June 5, 2023, 11:39 p.m.Status: ResolvedUpdate: Creation of AWS partner private offers (CPPO) was delayed in the Tackle platform between 12:14pm and 2:34pm PDT. Impacted customers are being contacted by Tackle Support to ensure that offers are processed and deals are closed as expected.
Private offer notification delays
Description: We are investigating reports of delayed email communications from the Tackle platform. Evidence indicates that this affected a subset of Tackle accounts and only private offer invitations and status updates (emails and web hooks). Notifications that were delayed have processed, and we are monitoring the queues.
Status: Resolved
Impact: None | Started At: May 11, 2023, 11:30 a.m.
Updates:
-
Time: May 11, 2023, 7:49 p.m.Status: ResolvedUpdate: We are investigating reports of delayed email communications from the Tackle platform. Evidence indicates that this affected a subset of Tackle accounts and only private offer invitations and status updates (emails and web hooks). Notifications that were delayed have processed, and we are monitoring the queues.
Public API down
Description: We've identified and resolved an issue with our Public API.
Status: Resolved
Impact: None | Started At: May 2, 2023, 9:45 p.m.
Updates:
-
Time: May 2, 2023, 9:46 p.m.Status: ResolvedUpdate: We've identified and resolved an issue with our Public API.
