Tackle.io outages and incidents
Outage and incident data over the last 30 days for Tackle.io.
There have been 1 outages or incidents for Tackle.io in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Tackle.io
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Co-Sell | Active |
| Offers / Marketplace Creation | Active |
| Order processing & notifications | Active |
| Public API | Active |
| Salesforce AppExchange Application | Active |
| Tackle dashboard | Active |
| Tackle Prospect | Active |
Latest Tackle.io outages and incidents.
View the latest incidents for Tackle.io and check for official updates:
Notification delays for AWS Marketplace activity
Description: Tackle has confirmed impact and remediation of an issue that led to delayed order notifications for AWS Marketplace. The Tackle system lost its connection to AWS Marketplace, but notifications were queued and processed after the connection was restored. System performance and order processing has been operating as expected since reconnecting and our team continues to monitor the connection.
Status: Resolved
Impact: Minor | Started At: Aug. 4, 2022, 5 p.m.
Updates:
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Time: Aug. 5, 2022, 1:04 a.m.Status: ResolvedUpdate: Tackle has confirmed impact and remediation of an issue that led to delayed order notifications for AWS Marketplace. The Tackle system lost its connection to AWS Marketplace, but notifications were queued and processed after the connection was restored. System performance and order processing has been operating as expected since reconnecting and our team continues to monitor the connection.
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Time: Aug. 4, 2022, 11:44 p.m.Status: InvestigatingUpdate: Tackle is investigating reports of delayed or incomplete notifications for new, modified, and canceled orders in AWS Marketplace.
Email service provider outage
Description: Our email service provider has been able to resolve the incident and all emails that were queued have now been sent. We will continue to monitor this situation and update if necessary.
Status: Resolved
Impact: Major | Started At: July 28, 2022, 5:32 p.m.
Updates:
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Time: July 28, 2022, 8:06 p.m.Status: ResolvedUpdate: Our email service provider has been able to resolve the incident and all emails that were queued have now been sent. We will continue to monitor this situation and update if necessary.
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Time: July 28, 2022, 7:07 p.m.Status: MonitoringUpdate: New email notifications are being sent out immediately. Our email service provider is working to send messages that were queued during the incident. We will continue to provide updates as the situation improves.
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Time: July 28, 2022, 5:32 p.m.Status: MonitoringUpdate: Our email service provider is currently experiencing an outage and is unable to send emails. Messages are not currently being sent, but they are being received and are being queued for sending. We are monitoring at this time and will post updates as we receive them.
Increased error rates due to database latency
Description: From 08:18 AM to 08:32 AM on 5/18/2022, transactions on one of our databases began experiencing severe delays that lead to timeouts. During this time, users may have experienced issues using the Tackle platform.
Status: Resolved
Impact: None | Started At: May 18, 2022, 2:30 p.m.
Updates:
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Time: May 20, 2022, 8:11 p.m.Status: ResolvedUpdate: From 08:18 AM to 08:32 AM on 5/18/2022, transactions on one of our databases began experiencing severe delays that lead to timeouts. During this time, users may have experienced issues using the Tackle platform.
Auth provider elevated response times
Description: We are no longer seeing errors related to the latency of our auth provider. This has been resolved. We will continue to monitor and update if necessary.
Status: Resolved
Impact: Minor | Started At: Dec. 16, 2021, 8:46 p.m.
Updates:
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Time: Dec. 16, 2021, 9:10 p.m.Status: ResolvedUpdate: We are no longer seeing errors related to the latency of our auth provider. This has been resolved. We will continue to monitor and update if necessary.
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Time: Dec. 16, 2021, 8:56 p.m.Status: MonitoringUpdate: Our auth provider's services have recovered and are no longer presenting high latency. We will continue to monitor and post updates as needed.
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Time: Dec. 16, 2021, 8:46 p.m.Status: IdentifiedUpdate: Tackle's auth provider is currently experiencing degraded performance with increased response times. This may cause issues for users logging in to the Tackle. We will post updates as we learn more.
Investigating internet connectivity issues
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Dec. 15, 2021, 3:53 p.m.
Updates:
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Time: Dec. 15, 2021, 4:26 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 15, 2021, 4:26 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues. AWS has now marked this incident as resolved. Customer impact during this period included issues logging into the application and endpoints taking longer than usual to respond.
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Time: Dec. 15, 2021, 4:13 p.m.Status: MonitoringUpdate: Connectivity issues appear to have resolved. We are monitoring the situation and will continue to provide updates.
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Time: Dec. 15, 2021, 3:53 p.m.Status: InvestigatingUpdate: We are noticing internet connectivity issues and will post updates here as we learn more.
