Tackle.io outages and incidents
Outage and incident data over the last 30 days for Tackle.io.
There have been 1 outages or incidents for Tackle.io in the last 30 days.
Severity Breakdown:
None: 0
Minor: 0
Major: 1
Critical: 0
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Sign Up NowComponents and Services Monitored for Tackle.io
Outlogger tracks the status of these components for Xero:
Co-Sell
Active
Offers / Marketplace Creation
Active
Order processing & notifications
Active
Public API
Active
Salesforce AppExchange Application
Active
Tackle dashboard
Active
Tackle Prospect
Active
| Component | Status |
|---|---|
| Co-Sell | Active |
| Offers / Marketplace Creation | Active |
| Order processing & notifications | Active |
| Public API | Active |
| Salesforce AppExchange Application | Active |
| Tackle dashboard | Active |
| Tackle Prospect | Active |
Latest Tackle.io outages and incidents.
View the latest incidents for Tackle.io and check for official updates:
API - Metering Endpoint Degraded
Description: Some calls to the /v1/metering/meter endpoint may have failed during this time due to limited capacity at the data layer. Capacity has been increased and this issue has been resolved. Period of degraded performance: 2021-07-01 00:03 UTC to 2021-07-01 00:34 UTC
Status: Resolved
Impact: Minor | Started At: July 1, 2021, 12:45 a.m.
Updates:
-
Time: July 1, 2021, 7:39 p.m.Status: ResolvedUpdate: Some calls to the /v1/metering/meter endpoint may have failed during this time due to limited capacity at the data layer. Capacity has been increased and this issue has been resolved. Period of degraded performance: 2021-07-01 00:03 UTC to 2021-07-01 00:34 UTC
Upstream Auth Provider Outage
Description: All services are operating normally. We will continue to monitor for any regressions.
Status: Resolved
Impact: Critical | Started At: April 20, 2021, 4:24 p.m.
Updates:
-
Time: April 20, 2021, 9:44 p.m.Status: ResolvedUpdate: All services are operating normally. We will continue to monitor for any regressions.
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Time: April 20, 2021, 8:30 p.m.Status: MonitoringUpdate: Our third-party authentication provider is still reporting an incident, but impact seems to be mitigated. Access to the Tackle Cloud Marketplace Platform dashboard is restored, and new order notifications are being processed like normal. We are actively draining the queues and will keep this incident open until that is complete.
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Time: April 20, 2021, 7:44 p.m.Status: MonitoringUpdate: Our third-party authentication provider is still reporting an incident, but impact seems to be mitigated. Access to the Tackle Cloud Marketplace Platform dashboard is restored, and order notifications are being processed. We will continue to monitor the situation until all orders have been processed.
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Time: April 20, 2021, 7:24 p.m.Status: MonitoringUpdate: Our third-party authentication provider is still experiencing a major outage that is impacting many of Tackle's systems. Users are unable to log in to the Tackle dashboard to view reports, send private offer purchase instructions, or submit metering records. All order notifications in email, callbacks, Slack, and Marketo are queuing and will be delayed, and authentication to the metering API for programmatic record submission is also impacted.
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Time: April 20, 2021, 5:19 p.m.Status: MonitoringUpdate: All services, including Downstream and Upstream API are affected. Customers are unable to login or use Downstream. Order notifications may experience delays.
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Time: April 20, 2021, 5:18 p.m.Status: MonitoringUpdate: All services, including Downstream and Upstream API are affected. Customers are unable to login or use Downstream. Order notifications may experience delays.
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Time: April 20, 2021, 4:24 p.m.Status: InvestigatingUpdate: We are currently noticing issues with our upstream auth provider. We are monitoring the situation and will provide updates here.
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Frequently Asked Questions - Tackle.io
Is there a Tackle.io outage?
The current status of Tackle.io is: Systems Active
Where can I find the official status page of Tackle.io?
The official status page for Tackle.io is
here
How can I get notified if Tackle.io is down or experiencing an outage?
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