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Is there an Talkdesk outage?

Talkdesk status: Systems Active

Last checked: 6 minutes ago

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Talkdesk outages and incidents

Outage and incident data over the last 30 days for Talkdesk.

There have been 2 outages or incidents for Talkdesk in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Talkdesk

Outlogger tracks the status of these components for Xero:

Agent Dashboard Active
Call Audio Quality Active
Call Controls Active
Call Flows & Routing Active
Greetings & Audio Messages Active
Studio Admin Interface Active
Studio Flow Execution Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Teams Connector (Integrations) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Assist Active
Agent Workspace Active
AI Trainer Active
Callbar Active
Digital Engagement Active
Feedback Active
Identity Active
Performance Management Active
Phone Active
QM Assist Active
Quality Management Active
Talkdesk Conversations Mobile App Active
Talkdesk Knowledge Management Active
Talkdesk Phone Mobile App Active
Talkdesk Predictive Dialer Active
Talkdesk Schedule Mobile App Active
Talkdesk Self-Service Portal Active
Talkdesk Workspace Designer Active
Virtual Agent Active
Voice and Screen Recording Active
Workforce Management Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Contact Synchronization Active
Other Connectors Active
Pop & Automated Task Execution Active
Talkdesk Microsoft Dynamics 365 Active
Talkdesk Microsoft Teams Connector Active
Talkdesk Salesforce Active
Talkdesk ServiceNow Connector Active
Talkdesk Slack Active
Talkdesk Zendesk Connector Active
Talkdesk Zoho Active
Talkdesk Zoom Connector Active
APIs Active
AppConnect Active
Connections Active
Conversation Orchestrator Active
Email Notifications Active
Guardian Active
PCI Payment Active
Proxy Active
Security & Compliance Active
Single Sign On (SSO) Active
Talkdesk ID Login Active
Historical Reporting Active
Home Active
Live Reporting Active
Talkdesk Interaction Analytics™ Active
Dublin (Europe) Active
Frankfurt (Europe) Active
Milan (Europe) Active
Paris (Europe) Active
Sao Paulo (South America) Active
Singapore (Asia Pacific) Active
Sydney (Asia Pacific) Active
Tokyo (Asia Pacific) Active
US East (North America) Active
US West (North America) Active
Chat Active
Email Active
Messaging Active
Inbound Active
Outbound Active
PSTN Active
xConnect Active
Component Status
Active
Agent Dashboard Active
Call Audio Quality Active
Call Controls Active
Call Flows & Routing Active
Greetings & Audio Messages Active
Studio Admin Interface Active
Studio Flow Execution Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Teams Connector (Integrations) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Assist Active
Agent Workspace Active
AI Trainer Active
Callbar Active
Digital Engagement Active
Feedback Active
Identity Active
Performance Management Active
Phone Active
QM Assist Active
Quality Management Active
Talkdesk Conversations Mobile App Active
Talkdesk Knowledge Management Active
Talkdesk Phone Mobile App Active
Talkdesk Predictive Dialer Active
Talkdesk Schedule Mobile App Active
Talkdesk Self-Service Portal Active
Talkdesk Workspace Designer Active
Virtual Agent Active
Voice and Screen Recording Active
Workforce Management Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Contact Synchronization Active
Other Connectors Active
Pop & Automated Task Execution Active
Talkdesk Microsoft Dynamics 365 Active
Talkdesk Microsoft Teams Connector Active
Talkdesk Salesforce Active
Talkdesk ServiceNow Connector Active
Talkdesk Slack Active
Talkdesk Zendesk Connector Active
Talkdesk Zoho Active
Talkdesk Zoom Connector Active
Active
APIs Active
AppConnect Active
Connections Active
Conversation Orchestrator Active
Email Notifications Active
Guardian Active
PCI Payment Active
Proxy Active
Security & Compliance Active
Single Sign On (SSO) Active
Talkdesk ID Login Active
Active
Historical Reporting Active
Home Active
Live Reporting Active
Talkdesk Interaction Analytics™ Active
Active
Dublin (Europe) Active
Frankfurt (Europe) Active
Milan (Europe) Active
Paris (Europe) Active
Sao Paulo (South America) Active
Singapore (Asia Pacific) Active
Sydney (Asia Pacific) Active
Tokyo (Asia Pacific) Active
US East (North America) Active
US West (North America) Active
Active
Chat Active
Email Active
Messaging Active
Active
Inbound Active
Outbound Active
PSTN Active
xConnect Active

Latest Talkdesk outages and incidents.

View the latest incidents for Talkdesk and check for official updates:

Updates:

  • Time: Sept. 8, 2022, 9:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 8, 2022, 8:47 p.m.
    Status: Monitoring
    Update: Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers may still expect Agent Status Live latency. We will provide an update in the next hour.
  • Time: Sept. 8, 2022, 7:38 p.m.
    Status: Identified
    Update: Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. The system is still consuming all the pending events, therefore the Agent Status in Live is currently changing however still experiencing latency, as well as Latency on Historical data. We will provide an update in the next hour.
  • Time: Sept. 8, 2022, 6:21 p.m.
    Status: Identified
    Update: Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency, as well as degraded Historical data. We will provide an update in the next hour.
  • Time: Sept. 8, 2022, 6:03 p.m.
    Status: Identified
    Update: Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency. We will provide an update in the next hour.
  • Time: Sept. 8, 2022, 5:26 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers is still experiencing Agent Status Live latency. We will provide an update in 30 minutes or sooner.
  • Time: Sept. 8, 2022, 5:07 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 30 minutes or sooner.
  • Time: Sept. 8, 2022, 4:51 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 8, 2022, 4:45 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 8, 2022, 4:34 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 8, 2022, 4:30 p.m.
    Status: Identified
    Update: We are currently investigating degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

Updates:

  • Time: Aug. 25, 2022, 4:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2022, 4:21 p.m.
    Status: Monitoring
    Update: Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.
  • Time: Aug. 25, 2022, 4:05 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.
  • Time: Aug. 25, 2022, 3:54 p.m.
    Status: Investigating
    Update: We are currently investigating degraded performance on Routing, Call flows, Agent Dashboard Actions, and Login affecting a subset of customers. We will provide an update in 15 minutes or sooner.
  • Time: Aug. 25, 2022, 3:39 p.m.
    Status: Investigating
    Update: We are currently investigating degraded performance affecting Routing and Call flows. We will provide an update in 15 minutes or sooner.

Updates:

  • Time: Aug. 24, 2022, 7:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 24, 2022, 6:16 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the latency recovery on Agent Status and Contact List Live Reporting. We will provide an update in the next 30 min.
  • Time: Aug. 24, 2022, 5:39 p.m.
    Status: Monitoring
    Update: Mitigation measures were applied, and we are seeing improvements. At this point, we may be experiencing some latency on Agent Status and Contact List Live Reporting while all the events are being consumed. We will provide an update as soon as possible.
  • Time: Aug. 24, 2022, 5:30 p.m.
    Status: Identified
    Update: Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.
  • Time: Aug. 24, 2022, 5 p.m.
    Status: Identified
    Update: Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.
  • Time: Aug. 24, 2022, 4:45 p.m.
    Status: Identified
    Update: Mitigation measures are still in progress. We will provide an update in 15 minutes or sooner.
  • Time: Aug. 24, 2022, 4:30 p.m.
    Status: Identified
    Update: Mitigation measures are currently in progress, a subset of users are experiencing degraded performance affecting Agent Status Live Reporting. We will provide an update in 15 minutes or sooner.
  • Time: Aug. 24, 2022, 4:14 p.m.
    Status: Investigating
    Update: We are currently investigating degraded performance affecting Agent Status Live Reporting. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

Updates:

  • Time: Aug. 4, 2022, 5:14 p.m.
    Status: Resolved
    Update: We observed a service degradation that impacted a subset of inbound calls and subset agents of the following capabilities 1. Delayed login into the Agent console to a subset of agents 2. Delayed routing of some queued inbound calls to a subset of agents 3. Delayed updates in the Supervisor Live dashboard of the status of a subset of agents This issue was caused by a service degradation of one of Talkdesk's partners and happened between 14:50 UTC to around 15:10 UTC. The service and effected capabilities are now operating normally.

Updates:

  • Time: May 31, 2022, 3:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2022, 3:26 p.m.
    Status: Monitoring
    Update: Mitigation measures were applied, and we are seeing improvements. At this point is possible to log in from Workspace. We will keep monitoring the situation.
  • Time: May 31, 2022, 3:12 p.m.
    Status: Identified
    Update: We are currently investigating a subset of customers not being able to login into Workspace, affecting some regions. Mitigation measures are in progress. As a workaround please change from Workspace to Callbar in order to Log in, with callbar, you can make and receive calls. We will provide an update in 15 minutes or sooner.
  • Time: May 31, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating a subset of customers not being able to login into Workspace, affecting only the US region. We will provide an update in 15 minutes or sooner.

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Frequently Asked Questions - Talkdesk

Is there a Talkdesk outage?
The current status of Talkdesk is: Systems Active
Where can I find the official status page of Talkdesk?
The official status page for Talkdesk is here
How can I get notified if Talkdesk is down or experiencing an outage?
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What does Talkdesk do?
Talkdesk provides cloud-based contact center solutions with AI-powered customer service capabilities for businesses worldwide.

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