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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: a minute ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: Oct. 11, 2024, 4:30 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 9, 2024, 6:17 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 7, 2024, 5:25 a.m.
    Status: Investigating
    Update: Customers cannot add funds to their account via ACH in Tango Portal. We are investigating this issue and do not currently have an ETA for resolution. Until it is resolved, customers who wish to fund their account can use a credit card or contact funding@tangocard.com for assistance. Funding via credit card is working properly. However, customers may need to refresh their browser tab to confirm that the credit card transaction has completed successfully.
  • Time: Sept. 7, 2024, 1:10 a.m.
    Status: Investigating
    Update: Customers cannot add funds to their account via ACH in Tango Portal. We are investigating this issue and do not currently have an ETA for resolution.

Updates:

  • Time: Sept. 3, 2024, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2024, 11:08 p.m.
    Status: Monitoring
    Update: The problem has been resolved in the Prod environment and we are closing this incident.
  • Time: Sept. 3, 2024, 11:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 3, 2024, 11:04 p.m.
    Status: Identified
    Update: Tango Teams have identified the problem and we have deployed the solution. We will continue to monitor the behavior.
  • Time: Sept. 3, 2024, 10:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Bulk Orders. Tango teams are actively investigating and working to resolve this.

Updates:

  • Time: Aug. 15, 2024, 3:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 3:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 15, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are currently an investigating an issue with Global Choice Link not performing currency conversion.

Updates:

  • Time: July 31, 2024, 1:18 a.m.
    Status: Postmortem
    Update: [https://tangocard.atlassian.net/browse/INTREQ-8414](https://tangocard.atlassian.net/browse/INTREQ-8414) includes findings, conclusions and decisions. Details are logged to the following slack channels: * tango-incidents-outages * temp-july-eng-on-call-sanity-validation * temp-ecs-hardening * team-eng-tx
  • Time: July 31, 2024, 1:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2024, 9:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 30, 2024, 9:02 p.m.
    Status: Investigating
    Update: Tango engineering teams are investigating reported issues with Bulk Orders and saml SSO login.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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