Is there an Templafy outage?
Templafy status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Templafy.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Templafy Email Signature Server | Active |
| Email Signature Server | Active |
| Templafy Hive | Active |
| Account Management | Active |
| Add-in Management | Active |
| AI Assistant | Active |
| Authentication | Active |
| Email Signature | Active |
| Engage | Active |
| Integrations | Active |
| Library & Dynamics | Active |
| Productivity | Active |
| Resource Management | Active |
| User Management | Active |
| Templafy One | Active |
| Public API | Active |
| WebApp | Active |
View the latest incidents for Templafy and check for official updates:
Description: The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers.
Status: Resolved
Impact: Major | Started At: Sept. 24, 2024, 12:54 p.m.
Description: Incident Initiation: On September 4, 2024, at 11:59 AM CET, an anomaly was detected in the internal component of Hive, which initiated an incident. The issue specifically affected the campaign designer, causing newly uploaded images to disappear for users. Investigation: The engineering team immediately began investigating the issue. It was discovered that the newly uploaded images were not being transferred to long-term storage due to a malfunction in the storage service. The root cause was identified as a misconfiguration introduced during a recent update to the image handling system. Mitigation and Resolution: A temporary mitigation was put in place to ensure that images uploaded after the detection of the issue were properly stored. Following this, a correction was developed and deployed at 01:44 PM CET to restore the application's functionality. This fix addressed the underlying configuration error, and the system returned to normal operation. Impact and Scope: The incident impact was on across all regions and affected only certain tenants with a specific configuration attempting to upload images during the incident window. Post-Incident Actions: Procedural improvements will be implemented, including enhanced monitoring of storage services. The engineering team is also reviewing the update process to prevent similar misconfigurations.
Status: Postmortem
Impact: Major | Started At: Sept. 4, 2024, 10:12 a.m.
Description: On August 23, 2024, at 09:37 AM CET an incident was started due to previews not generating in the Templafy One environment. Engineers started investigating the issue and discovered that the number of messages exceeded the capacity of the preview processing system that was initially configured. After adjusting the configuration, the messages began processing correctly again. This action restored normal function to the application allowing users to generate previews, resolving the incident at 10:07 AM CET.
Status: Postmortem
Impact: Major | Started At: Aug. 23, 2024, 7:59 a.m.
Description: On August 14, 2024, at 1:56 PM CET, an incident was initiated when the email signature synchronization process took longer than usual to complete, causing delays in distributing email signature updates to end users. At 4:02 PM CET, the team reverted to a previous version of email signature synchronization process, confirmed that the synchronization was running within the desired parameters, and deployed it to all production environments. The team continued to monitor system performance and, after ensuring everything was operating at the desired performance metrics, marked the incident as resolved at 4:42 PM CET. The engineering team will investigate to identify the root cause of the issues in the email signature synchronization process. Additionally, they are focusing on further quality automation and performance checks to prevent similar incidents in the future.
Status: Postmortem
Impact: Minor | Started At: Aug. 14, 2024, 12:05 p.m.
Description: On July 25, 2024, at 10:31 AM CET, an incident was initiated due to a problem where admins were having problems using the space administration functionality. This issue was specifically related to the assignment of space owner access flow, which could potentially remove all space owners if a user attempted to remove a subset of the owners. The engineering team initiated an investigation upon the incident creation and identified that the issue was caused by a newly created UI component. After isolating the problem the team then moved into the mitigation phase and worked diligently to integrate a solution across all impacted subsystems. At 12:56 CET they managed to deploy the fix to all the production environments. The issue was confirmed to be fixed and management operations for spaces was restored. We apologize for the disruption and remain committed to ensuring the reliability and stability of our services.
Status: Postmortem
Impact: Minor | Started At: July 25, 2024, 8:31 a.m.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.
