Is there an Templafy outage?
Templafy status: Systems Active
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Templafy.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Templafy Email Signature Server | Active |
| Email Signature Server | Active |
| Templafy Hive | Active |
| Account Management | Active |
| Add-in Management | Active |
| AI Assistant | Active |
| Authentication | Active |
| Email Signature | Active |
| Engage | Active |
| Integrations | Active |
| Library & Dynamics | Active |
| Productivity | Active |
| Resource Management | Active |
| User Management | Active |
| Templafy One | Active |
| Public API | Active |
| WebApp | Active |
View the latest incidents for Templafy and check for official updates:
Description: After investigation, we determined that a misconfiguration of authentication methods for two tenants caused issues for these tenants.
Status: Resolved
Impact: None | Started At: Feb. 21, 2024, 9:06 a.m.
Description: On February 1st, starting at 7:45 AM, users belonging to partner tenants encountered authentication issues. The problem surfaced only when users from partner tenants attempted to access those tenants other than their own, situated on different clusters. The engineering team identified the issue at 9:06 AM CET, attributing it to recent changes. Swiftly responding, a fix was implemented and deployed across all clusters by 10:40 AM CET, successfully restoring normal system functionality for the affected users. To prevent future occurrences, we are enhancing our automated testing procedures, ensuring the robustness of cross-tenant functionality and averting similar issues.
Status: Postmortem
Impact: Minor | Started At: Feb. 1, 2024, 8:15 a.m.
Description: On January 23, 2024, starting at 16:04 CET, users in our West Europe \(Production 0\) region were affected by an issue caused by the migration to partitioned cookies. The problem impacted a subset of users who had their browsers or office applications open during the update process. The issue manifested as infinite web page reloading for the affected users. To address the problem, users were advised to restart both browsers and Microsoft Office. Following a detailed investigation, the engineering team identified the root cause and successfully implemented a solution that resolved the infinite reloading without requiring user intervention. The solution was deployed, and by 22:04 CET, the problem was mitigated. Subsequently, a comprehensive review led to the definition of actions and procedures aimed at enhancing the resiliency of our system against similar changes.
Status: Postmortem
Impact: Major | Started At: Jan. 23, 2024, 3:04 p.m.
Description: On November 24th, 2023, starting at 6:39 PM CET, users of Templafy Hive in the Australia East \(Production 3\) region started to experience degraded application performance when authenticating to the application. The root cause of the problem was an external dependency, which started to have availability issues, this propagated to our application, because the current implementation logic was reacting in a way that caused threads to not get enough resources to work properly in our application for authentication requests. By 6:42 PM CET, our engineers were notified by our automatic alert system about the slow performance. The root cause was quickly identified, and the issue was mitigated by the engineering team. This action restored the proper functionality to the system, successfully resolving the incident by November 24th at 10:15 PM CET. Currently, the engineering team is working on improving the system making it more resilient for similar occurrences.
Status: Postmortem
Impact: Minor | Started At: Nov. 24, 2023, 7:11 p.m.
Description: On October 30th, 2023, users of the Templafy Email Signature Outlook Web Add-in from the Prod0 West Europe region were not able to use the product on Outlook Desktop for Windows, email signatures were not being inserted automatically and manual insertion took a long time. The issue propagated on October 31st to all regions. Because an Outlook restart was needed to experience the problem, the first reports of it were created with a one day delay. After running investigations, we identified the problem on an internal library update that introduced two unsupported features in the Outlook Desktop environment, causing the Web Add-in to not load. Upon detecting the issue, our engineers immediately downgraded the internal library, an action taken to rectify the situation. By 13:15 CET, November 1st, the Web Add-in's functionality was fully restored in all regions.
Status: Postmortem
Impact: Major | Started At: Oct. 31, 2023, 9:12 a.m.
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