Is there an Templafy outage?
Templafy status: Systems Active
Last checked: 10 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 10 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Templafy.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Templafy Email Signature Server | Active |
| Email Signature Server | Active |
| Templafy Hive | Active |
| Account Management | Active |
| Add-in Management | Active |
| AI Assistant | Active |
| Authentication | Active |
| Email Signature | Active |
| Engage | Active |
| Integrations | Active |
| Library & Dynamics | Active |
| Productivity | Active |
| Resource Management | Active |
| User Management | Active |
| Templafy One | Active |
| Public API | Active |
| WebApp | Active |
View the latest incidents for Templafy and check for official updates:
Description: On October 3rd, 2023, starting at 10:35 AM CET, a significant number of users of Templafy Hive in the West Europe \(Production 0\) region encountered difficulties while trying to use the search field within our platform. As we delved into the situation, it became apparent that some challenges related to an internal memory allocation setting had arisen, directly impacting the search functionality and hindering user experience. Upon detecting the issue, our engineers immediately identified the underlying memory allocation constraint and swiftly took actions to rectify the situation. By 1:25 PM CET, the system's performance and functionality, including the search field, were fully restored to ensure seamless operations for our Templafy Hive users in Production0.
Status: Postmortem
Impact: Minor | Started At: Oct. 3, 2023, 9:53 a.m.
Description: On September 14th, 2023, starting at 08:00 AM CET, users of Templafy Hive encountered an issue where they were unable to access some asset folders in library. The root cause of this problem was that the navigation paths for the library assets were out of sync at the database level. This issue was caused by a migration problem that occurred during recent refactoring. Upon receiving notifications, our engineers fixed the migration problem. This action restored the proper functionality of the application, successfully resolving the incident by September 15th at 03:27 PM CET.
Status: Postmortem
Impact: Minor | Started At: Sept. 15, 2023, 9:53 a.m.
Description: On September 14th, 2023, starting at 08:00 AM CET, users of Templafy Hive encountered an issue where they were unable to access asset folders. The root cause of this problem was traced back to a recent change in the way navigation paths were handled. Specifically, the handling of certain characters had been altered, resulting in unforeseen complications in asset folder routing. Upon receiving notifications, our engineers swiftly identified the issue and initiated corrective measures to revert the system to its previous, fully functional state. This action restored the proper functionality of the application, successfully resolving the incident by 02:55 PM CET.
Status: Postmortem
Impact: Minor | Started At: Sept. 14, 2023, 11:19 a.m.
Description: On August 11, 2023, starting at 09:14 AM CET, users of Templafy One encountered an issue wherein they were unable to view the "text elements" link within Outlook Desktop. The underlying cause of this problem was traced back to an updated dependency, which included some invalid logic in case of Templafy One. The logic was implemented for the Hive platform, and for Templafy One, it inadvertently resulted in the "text elements" link becoming hidden. Upon receiving notifications, the engineers promptly identified the problem and took steps to revert the changes back to the previously operational version. This corrective action effectively reinstated the proper functionality of the application and successfully resolved the incident at 1:51 PM CET.
Status: Postmortem
Impact: Minor | Started At: Aug. 11, 2023, 11:19 a.m.
Description: On August 2, 2023, from 16:13 to 18:56 CET, a subset of users encountered problems with the automatic insertion of email signatures through the Email Signature Outlook Web Add-in in Outlook Desktop. The root cause was traced back to the incorporation of a method call that proved incompatible with certain users' environments, specifically affecting customers with an older version of Outlook that does not support the specific method call. Upon identification of the issue, the engineering team promptly devised a solution by substituting the problematic method call with a compatible alternative. This swift intervention effectively restored the functionality for signature insertion, catering to users utilizing the older version of Outlook. While the resolution for the incident was devised on August 2 at 18:56, its comprehensive implementation faced a minor delay owing to caching challenges encountered by select customers. The definitive confirmation of complete resolution from customers was received on the 3rd of August, toward the close of the day.
Status: Postmortem
Impact: Major | Started At: Aug. 3, 2023, 3:34 p.m.
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