Is there an Templafy outage?
Templafy status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Templafy.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Templafy Email Signature Server | Active |
| Email Signature Server | Active |
| Templafy Hive | Active |
| Account Management | Active |
| Add-in Management | Active |
| AI Assistant | Active |
| Authentication | Active |
| Email Signature | Active |
| Engage | Active |
| Integrations | Active |
| Library & Dynamics | Active |
| Productivity | Active |
| Resource Management | Active |
| User Management | Active |
| Templafy One | Active |
| Public API | Active |
| WebApp | Active |
View the latest incidents for Templafy and check for official updates:
Description: On August 3, 2023, starting 8:40 AM, 5% of the users started to have high response times which lead to slowness in the WebApp and customer cases started to appear. At 10:49 AM CET the engineers started to investigate the issue. The engineers identified the issue immedietly and started mitigating the issue by slowing down some of the large internal requests for background tasks to prevent slowness. At 11:40 AM CET the slowness disappeared and daily work could be processed normally. We monitored the behavior until 2:21 PM CET and could not see any slowness, both from our side and customers reported that the issue is not affecting them anymore. The incident was mitigated. To prevent this issue in future, we aligned the incoming request amount with our infrastructure scaling rules to be more reactive when large requests are being handled by our background tasks.
Status: Postmortem
Impact: Critical | Started At: Aug. 3, 2023, 8:57 a.m.
Description: On August 2, 2023, from 16:13 to 18:56 CET, a subset of users encountered problems with the automatic insertion of email signatures through the Email Signature Outlook Web Add-in in Outlook Desktop. The root cause was traced back to the incorporation of a method call that proved incompatible with certain users' environments, specifically affecting customers with an older version of Outlook that does not support the specific method call. Upon identification of the issue, the engineering team promptly devised a solution by substituting the problematic method call with a compatible alternative. This swift intervention effectively restored the functionality for signature insertion, catering to users utilizing the older version of Outlook.
Status: Postmortem
Impact: Major | Started At: Aug. 2, 2023, 2:13 p.m.
Description: As part of our security protocol, we conducted a regeneration of the access credentials for our main storage account. Unfortunately, this action resulted in the loss of access for our preview engine, which relies on accessing the storage to store generated previews. Consequently, the preview engine was unable to save the generated previews during this period. The incident came to light on the 27th of July at 16:29 PM when users reported the absence of saved previews. Our engineering team swiftly responded to the issue and resolved it by releasing a new version of the component responsible for generating previews. This updated version included the new security credentials and was deployed at 17:59 PM, successfully restoring the preview generation functionality. In the future, we will take extra precautionary measures to avoid similar incidents. These measures include changing the security method used by the preview component to access our storage account, adding comprehensive documentation covering all steps of the process, implementing pre-change validation procedures, and deploying robust monitoring systems to detect any potential access-related anomalies promptly.
Status: Postmortem
Impact: Minor | Started At: July 27, 2023, 1:59 p.m.
Description: On the 26th of July 2023 starting at 9:55 AM CET, an incident impacting Templafy customers using the Web Add-ins was detected. The problem prevented users from inserting slides containing dynamic content into their documents. The engineering team identified the root cause and successfully applied a fix by 11:45 PM CET, resolving the problem for all affected customers. To prevent such incidents in the future, we have implemented more stringent code review and testing protocols for our Web Add-in code base.
Status: Postmortem
Impact: Major | Started At: July 26, 2023, 8:12 a.m.
Description: On July 25, 2023, starting at 2:28 PM CET, users from all regions using the Email Signature Outlook Web Add-in in Outlook Desktop encountered a critical issue that prevented them from getting email signatures automatically inserted. This incident was attributed to an internal misconfiguration within the system. Following engineering investigation and troubleshooting, the internal misconfiguration was identified and fixed. This resolution action effectively restored the automatic signature insertion functionality for all affected users. The incident was successfully resolved at 8:00 PM CET.
Status: Postmortem
Impact: Major | Started At: July 25, 2023, 3:15 p.m.
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