Is there an Templafy outage?
Templafy status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Templafy and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Templafy.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Templafy Email Signature Server | Active |
| Email Signature Server | Active |
| Templafy Hive | Active |
| Account Management | Active |
| Add-in Management | Active |
| AI Assistant | Active |
| Authentication | Active |
| Email Signature | Active |
| Engage | Active |
| Integrations | Active |
| Library & Dynamics | Active |
| Productivity | Active |
| Resource Management | Active |
| User Management | Active |
| Templafy One | Active |
| Public API | Active |
| WebApp | Active |
View the latest incidents for Templafy and check for official updates:
Description: On July 25, 2023, starting at 9:41 AM CET, a small subset of our customers hosted on Prod0 in West Europe with the Spaces module enabled encountered a critical issue that prevented them from navigating the asset explorer folder structure. This issue was first detected via internal usage at 10:35 AM CET. The code causing the bug was identified, reverted and a fix was deployed at 12:12 PM CET
Status: Postmortem
Impact: Major | Started At: July 25, 2023, 8:59 a.m.
Description: On July 10, 2023, starting at 10:14 PM CET, we experienced a service interruption that affected some customers in Australia due to a misconfiguration in our Email Signature Server release pipeline. This resulted in temporary unavailability for a subset of customers. We have taken immediate action to address the issue and prevent similar incidents in the future. Our measures include enhancing configuration validation, improving testing procedures and strengthening monitoring capabilities. The incident was successfully mitigated at 11:42 PM CET. We sincerely apologize for any inconvenience caused and appreciate your patience.
Status: Postmortem
Impact: Major | Started At: July 10, 2023, 9:04 p.m.
Description: On July 4, 2023, starting at 9:27 AM CET, users provisioned in WestEurope Prod 0 encountered a critical issue that prevented them from creating documents. This incident was attributed to an internal misconfiguration within the system. Following engineering investigation and troubleshooting, the internal misconfiguration was identified and subsequently reverted. This resolution action effectively restored the document creation functionality for all affected users. The incident was successfully resolved at 11:15 AM CET.
Status: Postmortem
Impact: Critical | Started At: July 4, 2023, 8:07 a.m.
Description: On May 6th, at 9:41 CEST, a subset of Templafy customers began experiencing difficulties with Stuf DCR, our service. We sincerely apologize for any inconvenience caused by this issue. The problem originated from the loss of STUF DCR certificate configuration, which occurred due to an unintended out-of-order execution of data and schema migrations. This unexpected sequence of events resulted in the configuration being overwritten or disrupted, leading to service disruptions and errors for our affected customers. As soon as we became aware of the issue at 9:41 CEST, our team promptly initiated an investigation to identify the root cause and find a resolution. By 03:43 CEST, we were able to successfully restore the lost data and rectify the underlying problem. During the restoration process, we closely monitored the situation to ensure that requests were being processed correctly. We are pleased to inform you that normal operations have resumed, and we are now observing successful requests being handled without any issues. We deeply regret any inconvenience or disruption this incident may have caused for our valued customers. We understand the importance of reliable and uninterrupted service, and we are committed to implementing measures to prevent similar occurrences in the future. Thank you for your patience and understanding throughout this situation.
Status: Postmortem
Impact: Major | Started At: June 5, 2023, 9:42 a.m.
Description: A deployment at 8:02 CEST on the 1st of June caused data inconsistencies resulting in an outage for data connectors relying on certificate authentication. This affected only customers in West Europe \(Prod0\) region. The problem was first noticed by Templafy at 8:04 and reported by customers at 8:25 CEST. The incident was resolved at 11:30 CEST. Moving forward, steps will be taken to ensure that the data remains consistent, identifiers are unique, and better monitoring is in place to prevent similar incidents from happening again.
Status: Postmortem
Impact: Major | Started At: June 1, 2023, 7:15 a.m.
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