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Is there an Templafy outage?

Templafy status: Systems Active

Last checked: 3 minutes ago

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Templafy outages and incidents

Outage and incident data over the last 30 days for Templafy.

There have been 1 outages or incidents for Templafy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Templafy

Outlogger tracks the status of these components for Xero:

Email Signature Server Active
Account Management Active
Add-in Management Active
AI Assistant Active
Authentication Active
Email Signature Active
Engage Active
Integrations Active
Library & Dynamics Active
Productivity Active
Resource Management Active
User Management Active
Public API Active
WebApp Active
Component Status
Active
Email Signature Server Active
Active
Account Management Active
Add-in Management Active
AI Assistant Active
Authentication Active
Email Signature Active
Engage Active
Integrations Active
Library & Dynamics Active
Productivity Active
Resource Management Active
User Management Active
Active
Public API Active
WebApp Active

Latest Templafy outages and incidents.

View the latest incidents for Templafy and check for official updates:

Updates:

  • Time: April 11, 2023, 2:02 p.m.
    Status: Postmortem
    Update: Starting at 10th April 2023 07:45 AM CET customers stopped being able to create/download documents. This behaviour was introduced by a misalignment between component versions. We noticed the issue at 10th April 11:03 AM CET from a customer report. The engineering team started working on this issue at 10th April 2023 02:57 PM CET and the issue was mitigated at 10th April 2023 03:57 PM CET.
  • Time: April 10, 2023, 1:59 p.m.
    Status: Resolved
    Update: The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers.
  • Time: April 10, 2023, 1:40 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 28, 2023, 2:17 p.m.
    Status: Postmortem
    Update: Since the incident was caused by a Microsoft issue details about it can be found at the Office JS Github [link](https://github.com/OfficeDev/office-js/issues/3240).
  • Time: March 23, 2023, 1:52 p.m.
    Status: Resolved
    Update: Microsoft has acknowledged that the issue is in the Outlook Online component, please follow up directly on https://github.com/OfficeDev/office-js/issues/3240 to see the progress.
  • Time: March 23, 2023, 10:42 a.m.
    Status: Identified
    Update: The Microsoft Outlook Add-ins team has responded and acknowledged the issue. These are the details they have communicated: "Thank you for reporting the issue. We are able to repro it. We also want to highlight that this issue is only impacting users in Targeted Release, not Standard Release (learn more here: Set up the Standard or Targeted release options - Microsoft 365 admin | Microsoft Learn). We will update the thread once we have more updates on the fix." The response can be seen on the above-mentioned GitHub issue.
  • Time: March 23, 2023, 7:57 a.m.
    Status: Identified
    Update: Microsoft is looking into the issue and we are waiting for them to provide a fix.
  • Time: March 22, 2023, 4:25 p.m.
    Status: Identified
    Update: Due to an update from Microsoft regarding the Outlook Online component some customers may experience issues related to the Email Signature Outlook Web Add-in. This can affect the loading of the Web Add-in or the automatic insertion of the signature. This only affects Outlook Online, Outlook Web Add-in loads correctly in Outlook for Desktop. An issue has been raised with Microsoft and we are waiting for an update on it. Here is the link to the mentioned issue: https://github.com/OfficeDev/office-js/issues/3240

Updates:

  • Time: Jan. 27, 2023, 1:07 p.m.
    Status: Postmortem
    Update: Preliminary Post Incident Review for Azure Networking Issue can be found here: [https://status.azure.com/en-us/status/history/#:~:text=Preliminary%20Post%20Incident%20Review%20\(PIR\)%20%E2%80%93%20Azure%20Networking%20%E2%80%93%20Global%20WAN%20issues%20\(Tracking%20ID%20VSG1%2DB90\)](https://status.azure.com/en-us/status/history/#:~:text=Preliminary%20Post%20Incident%20Review%20(PIR)%20%E2%80%93%20Azure%20Networking%20%E2%80%93%20Global%20WAN%20issues%20(Tracking%20ID%20VSG1%2DB90))
  • Time: Jan. 25, 2023, 1:26 p.m.
    Status: Resolved
    Update: The incident has been resolved by Microsoft and both Templafy One and Hive are working as expected. Preliminary Root Cause provided by Microsoft: "We determined that a change made to the Microsoft Wide Area Network (WAN) impacted connectivity between clients on the internet to Azure, connectivity between services within regions, as well as ExpressRoute connections." Post-mortem to be provided by Microsoft in the next 3 days at the following link : https://status.azure.com/en-us/status/history/#:~:text=Azure%20Networking%20%2D%20Multiple%20regions%20%2D%20Mitigated%20(Tracking%20ID%20VSG1%2DB90)
  • Time: Jan. 25, 2023, 11:10 a.m.
    Status: Monitoring
    Update: Microsoft reported this issue to be mitigated. Both Templafy One and Hive are working as expected. We will continue to monitor Templafy One and Hive status
  • Time: Jan. 25, 2023, 10:29 a.m.
    Status: Identified
    Update: MIcrosoft has identified the issue and started to mitigate it. More information can be found at: https://status.azure.com/en-us/status.
  • Time: Jan. 25, 2023, 8:43 a.m.
    Status: Identified
    Update: Service degradation in Templafy One and Hive caused by Azure Network issues in several regions Further updates can be seen here - https://status.azure.com/en-us/status

Updates:

  • Time: Jan. 17, 2023, 8:30 p.m.
    Status: Postmortem
    Update: On Thursday, the 12-th of January around 12:45 PM CET our engineering team has identified an issue that affected the email sending for customers located in the US East region. The issue affected only the emails that were sent outside of the customer organization. A misbehavior in the email sending marked the IP address, used to send emails, as blocked by Microsoft. The engineering team started working on the issue immediately and used Microsoft delist service to unblock the IP address. The delisting should be escalated within 30 minutes as Microsoft claims, however Microsoft did not respond within this timeframe. The engineering team created several support tickets for Microsoft to speed up the unblock process. However due to Microsoft internal procedures this lasted over several hours and the IP was only unblocked on the 13-th of January, 19:25 CET. After getting the confirmation from Microsoft that the IP address was unblocked we could confirm that the email traffic was not affected anymore for any of the customers in the US East region. The engineering team is already taking steps to ensure our platform can withstand similar issues in the future by developing a solution that enhances its resiliency in case of similar events.
  • Time: Jan. 14, 2023, 12:27 a.m.
    Status: Resolved
    Update: After collabolation with Microsoft we have confirmed emails being sent correctly and no emails being blocked anymore.
  • Time: Jan. 13, 2023, 6:25 p.m.
    Status: Monitoring
    Update: Microsoft has unblocked the IP address, we are monitoring for issues.
  • Time: Jan. 13, 2023, 3:32 p.m.
    Status: Monitoring
    Update: Microsoft got on hold of the IP being blocked and in process of unblocking.
  • Time: Jan. 13, 2023, 10:18 a.m.
    Status: Monitoring
    Update: Microsoft is still in process of unblocking the IP address.
  • Time: Jan. 12, 2023, 2:59 p.m.
    Status: Monitoring
    Update: We are still waiting for Microsoft to unblock the IP address.
  • Time: Jan. 12, 2023, 1:49 p.m.
    Status: Monitoring
    Update: Microsoft reached out to us and they are in process of unblocking the IP address. Meanwhile they told us that some SPF records are invalid. Please check your SPF records and update them if they are invalid, you can follow the link below to how to update SPF records based on the inbound connector. https://support.templafy.com/hc/en-us/articles/360003018537-Configure-Office-365-Exchange-to-use-Email-Signature-Server#h_01FYXY8Y2DEEGNXQGNNMHRDKXH
  • Time: Jan. 12, 2023, 11:56 a.m.
    Status: Identified
    Update: The issue is affecting emails sent outside the organization. Microsoft is contacted to unblock our IP address.
  • Time: Jan. 12, 2023, 11:47 a.m.
    Status: Identified
    Update: We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Updates:

  • Time: Dec. 19, 2022, 1:48 p.m.
    Status: Postmortem
    Update: ``` Due to a recent change in Authentication, users with email authentication that had a refresh token generated between 5 and 14 of December were unable to authenticate As a workaround, the afected users could still sign-in again after clearing the browser cookies or Logging out/in from Templafy Desktop. This did not affect any users who is using Single-Sign-On (SSO), it only afected a subset of users in all environments who are using email authentication. ```
  • Time: Dec. 19, 2022, 12:28 p.m.
    Status: Resolved
    Update: The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers.
  • Time: Dec. 19, 2022, 11:04 a.m.
    Status: Identified
    Update: We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

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Frequently Asked Questions - Templafy

Is there a Templafy outage?
The current status of Templafy is: Systems Active
Where can I find the official status page of Templafy?
The official status page for Templafy is here
How can I get notified if Templafy is down or experiencing an outage?
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What does Templafy do?
Templafy streamlines document creation for 800+ global organizations, reducing risk and boosting productivity through automation.

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