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Outage and incident data over the last 30 days for Darwin.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
HK Perquisite | Active |
Batch Processing | Active |
Control Centre | Active |
Reward Centre | Active |
Prod1 Darwin | Active |
Batch Processing | Active |
Control Centre | Active |
Reward Centre | Active |
SSL2 Perquisite | Active |
Batch Processing | Active |
Control Centre | Active |
Reward Centre | Active |
SSL3 Perquisite | Active |
Batch Processing | Active |
Control Centre | Active |
Reward Centre | Active |
SSL Perquisite | Active |
Batch Processing | Active |
Control Centre | Active |
Reward Centre | Active |
View the latest incidents for Darwin and check for official updates:
Description: A full service has now been restored to our Prod1 Darwin environment. We are now further investigating the root cause of the outage, and will follow up with a full incident report as soon as this work is complete. We apologise for the inconvenience caused by this issue, and should you have any further questions in the meantime then your Client Manager will be happy to help. Kind Regards Darwin Technology Team
Status: Resolved
Impact: Critical | Started At: Aug. 21, 2024, 3:25 p.m.
Description: A full service has now been restored to our SSL2 Perquisite Darwin environment. We are now further investigating the root cause of the outage, and will follow up with a full incident report as soon as this work is complete. We apologise for the inconvenience caused by this issue, and should you have any further questions in the meantime then your Client Manager will be happy to help. Kind Regards Darwin Technology Team
Status: Resolved
Impact: Critical | Started At: Aug. 21, 2024, 3:19 p.m.
Description: We are no longer experiencing email delivery delays from the SSL, SSL2, SSL3 and HK Perquisite environments. Our Email Delivery Platform provider have fixed an issue that was causing emails to be held in a queue within their system, and they have since processed the backlog of outstanding emails from this time. Following this, we are now seeing email delivery times return to normal based on our testing and the latest email delivery logs, but will continue to monitor this closely. We are working with the provider to determine the root cause of the issues during today, and once this investigation is complete we will publish a full incident report. We apologise for the inconvenience caused by the issue today, and should you have any further queries related to this, your Client Manager will be happy to help. Kind Regards Darwin Technology Team
Status: Resolved
Impact: Minor | Started At: May 23, 2024, 12:21 p.m.
Description: We are no longer experiencing email delivery delays from the SSL, SSL2, SSL3 and HK Perquisite environments. Our Email Delivery Platform provider have fixed an issue that was causing emails to be held in a queue within their system, and they have since processed the backlog of outstanding emails from this time. Following this, we are now seeing email delivery times return to normal based on our testing and the latest email delivery logs, but will continue to monitor this closely. We are working with the provider to determine the root cause of the issues during today, and once this investigation is complete we will publish a full incident report. We apologise for the inconvenience caused by the issue today, and should you have any further queries related to this, your Client Manager will be happy to help. Kind Regards Darwin Technology Team
Status: Resolved
Impact: Minor | Started At: May 23, 2024, 12:21 p.m.
Description: Following the delays in email delivery from our SSL, SSL2, SSL3 and HK Perquisite environments between 24/04/2024 and 26/04/2024, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/18591053248413-2024-04-26-Severity-3-SSL-SSL2-SSL3-HK-Perquisite-Delayed-Email-Delivery](https://support.darwin.com/hc/en-us/articles/18591053248413-2024-04-26-Severity-3-SSL-SSL2-SSL3-HK-Perquisite-Delayed-Email-Delivery) Should you have any further questions on this issue, your Client Manager will be happy to help. Kind Regards Darwin Technology Team
Status: Postmortem
Impact: Minor | Started At: April 24, 2024, 10:12 p.m.
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