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Is there an Darwin outage?

Darwin status: Systems Active

Last checked: 4 minutes ago

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Darwin outages and incidents

Outage and incident data over the last 30 days for Darwin.

There have been 0 outages or incidents for Darwin in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Darwin

Outlogger tracks the status of these components for Xero:

Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Component Status
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active

Latest Darwin outages and incidents.

View the latest incidents for Darwin and check for official updates:

Updates:

  • Time: Aug. 4, 2023, 7:12 a.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite and HK Perquisite environments on June 19th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/12657624123677](https://support.darwin.com/hc/en-us/articles/12657624123677) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: June 19, 2023, 10:03 a.m.
    Status: Resolved
    Update: We have addressed a database issue. This has now been resolved. Users are now able to access the Reward Centre and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: June 19, 2023, 9:29 a.m.
    Status: Investigating
    Update: We are currently investigating a service outage within our SSL Perquisite and HK Perquisite Darwin production environments. Users are seeing an error page when trying to access Reward Centre and batch processing jobs such as reports and data uploads are currently not progressing. We are looking into this as a priority, and will provide an update shortly as our investigation progresses.

Updates:

  • Time: Aug. 4, 2023, 7:12 a.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite and HK Perquisite environments on June 19th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/12657624123677](https://support.darwin.com/hc/en-us/articles/12657624123677) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: June 19, 2023, 10:03 a.m.
    Status: Resolved
    Update: We have addressed a database issue. This has now been resolved. Users are now able to access the Reward Centre and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: June 19, 2023, 9:29 a.m.
    Status: Investigating
    Update: We are currently investigating a service outage within our SSL Perquisite and HK Perquisite Darwin production environments. Users are seeing an error page when trying to access Reward Centre and batch processing jobs such as reports and data uploads are currently not progressing. We are looking into this as a priority, and will provide an update shortly as our investigation progresses.

Updates:

  • Time: June 7, 2023, 1:57 p.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite, SSL2 Perquisite, SSL3 Perquisite and HK Perquisite environments on May 26th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11429202514077](https://support.darwin.com/hc/en-us/articles/11429202514077) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: May 26, 2023, 2:58 p.m.
    Status: Resolved
    Update: The issue with the connection to one of our database technologies has now been resolved. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 2:54 p.m.
    Status: Investigating
    Update: The issue with the connection to one of our database technologies has now been resolved. Users are now able to access the Reward Centre as normal again and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 2:17 p.m.
    Status: Identified
    Update: We are currently investigating a service outage within our SSL Perquisite, SSL2 Perquisite, SSL3 Perquisite, HK Perquisite production environments. Users are seeing an error page when trying to access Reward Centre and batch processes such as reports and data uploads are progressing again. We have identified a problem with one of database technologies, and are working to restore service as quickly as possible. We anticipate a fix to be ready in the next 15 minutes, at which point we will send a further update.

Updates:

  • Time: June 7, 2023, 1:57 p.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite, SSL2 Perquisite, SSL3 Perquisite and HK Perquisite environments on May 26th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11429202514077](https://support.darwin.com/hc/en-us/articles/11429202514077) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: May 26, 2023, 2:58 p.m.
    Status: Resolved
    Update: The issue with the connection to one of our database technologies has now been resolved. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 2:54 p.m.
    Status: Investigating
    Update: The issue with the connection to one of our database technologies has now been resolved. Users are now able to access the Reward Centre as normal again and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 2:17 p.m.
    Status: Identified
    Update: We are currently investigating a service outage within our SSL Perquisite, SSL2 Perquisite, SSL3 Perquisite, HK Perquisite production environments. Users are seeing an error page when trying to access Reward Centre and batch processes such as reports and data uploads are progressing again. We have identified a problem with one of database technologies, and are working to restore service as quickly as possible. We anticipate a fix to be ready in the next 15 minutes, at which point we will send a further update.

Updates:

  • Time: June 7, 2023, 2:17 p.m.
    Status: Postmortem
    Update: Following the service disruption within the PRDO1 Darwin environment on May 26th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11429842748957](https://support.darwin.com/hc/en-us/articles/11429842748957) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: June 7, 2023, 2:17 p.m.
    Status: Postmortem
    Update: Following the service disruption within the PRDO1 Darwin environment on May 26th, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11429842748957](https://support.darwin.com/hc/en-us/articles/11429842748957) Should you have any further questions on this issue, your Client Manager will be happy to help.
  • Time: May 26, 2023, 2:51 p.m.
    Status: Resolved
    Update: We addressed an issue connecting to one of our database technologies for Prod1 Darwin. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 2:51 p.m.
    Status: Resolved
    Update: We addressed an issue connecting to one of our database technologies for Prod1 Darwin. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 26, 2023, 1:58 p.m.
    Status: Investigating
    Update: We are currently investigating a service outage within our Prod1 Darwin production environment. Users are seeing an error page when trying to access both Reward Centre and Control Centre, and batch processing jobs such as reports and data uploads are currently not progressing. We are looking into this as a priority, and will provide an update shortly as our investigation progresses.
  • Time: May 26, 2023, 1:58 p.m.
    Status: Investigating
    Update: We are currently investigating a service outage within our Prod1 Darwin production environment. Users are seeing an error page when trying to access both Reward Centre and Control Centre, and batch processing jobs such as reports and data uploads are currently not progressing. We are looking into this as a priority, and will provide an update shortly as our investigation progresses.

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Frequently Asked Questions - Darwin

Is there a Darwin outage?
The current status of Darwin is: Systems Active
Where can I find the official status page of Darwin?
The official status page for Darwin is here
How can I get notified if Darwin is down or experiencing an outage?
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