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Is there an Darwin outage?

Darwin status: Systems Active

Last checked: 3 seconds ago

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Darwin outages and incidents

Outage and incident data over the last 30 days for Darwin.

There have been 0 outages or incidents for Darwin in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Darwin

Outlogger tracks the status of these components for Xero:

Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Component Status
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active
Active
Batch Processing Active
Control Centre Active
Reward Centre Active

Latest Darwin outages and incidents.

View the latest incidents for Darwin and check for official updates:

Updates:

  • Time: May 22, 2023, 3:08 p.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite and SSL2 Perquisite environments on 8th May, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11107265500189](https://support.darwin.com/hc/en-us/articles/11107265500189) We are very sorry for the inconvenience caused by this incident, and should you have any further questions on this, your Client Manager will be happy to help.
  • Time: May 8, 2023, 10:37 p.m.
    Status: Resolved
    Update: The underlying hardware failure has now been resolved. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 8, 2023, 10:03 p.m.
    Status: Identified
    Update: We are currently investigating a service outage within our production environments. Users are seeing an error page when trying to access both Reward Centre and Control Centre, and batch processing jobs such as reports and data uploads are currently not progressing. We have an issue with the underlying hardware, and are currently working on a fix to restore service as quickly as possible. We will update again shortly as our investigation progresses.

Updates:

  • Time: May 22, 2023, 3:08 p.m.
    Status: Postmortem
    Update: Following the service disruption within the SSL Perquisite and SSL2 Perquisite environments on 8th May, we have now concluded our investigation into the cause of the issue, and a full incident report can be found below: [https://support.darwin.com/hc/en-us/articles/11107265500189](https://support.darwin.com/hc/en-us/articles/11107265500189) We are very sorry for the inconvenience caused by this incident, and should you have any further questions on this, your Client Manager will be happy to help.
  • Time: May 8, 2023, 10:37 p.m.
    Status: Resolved
    Update: The underlying hardware failure has now been resolved. Users are now able to access the Reward Centre and Control Centre as normal, and batch processes such as reports and data uploads are progressing again. We will continue to monitor to ensure service remains stable following the fix. Once our further investigation into the issue been completed, we will follow up with an incident report to provide full details on the cause and how we are looking to prevent this happening again going forwards.
  • Time: May 8, 2023, 10:03 p.m.
    Status: Identified
    Update: We are currently investigating a service outage within our production environments. Users are seeing an error page when trying to access both Reward Centre and Control Centre, and batch processing jobs such as reports and data uploads are currently not progressing. We have an issue with the underlying hardware, and are currently working on a fix to restore service as quickly as possible. We will update again shortly as our investigation progresses.

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Frequently Asked Questions - Darwin

Is there a Darwin outage?
The current status of Darwin is: Systems Active
Where can I find the official status page of Darwin?
The official status page for Darwin is here
How can I get notified if Darwin is down or experiencing an outage?
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