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Is there an Thru outage?

Thru status: Systems Active

Last checked: 2 minutes ago

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Thru outages and incidents

Outage and incident data over the last 30 days for Thru.

There have been 0 outages or incidents for Thru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Thru

Outlogger tracks the status of these components for Xero:

High-Speed Global File Transfer Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web portals Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web portals Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Component Status
High-Speed Global File Transfer Active
Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web portals Active
Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active
Active
API Active
Data Transfers - External Server Endpoints Active
Data Transfers - Thru Server Endpoints Active
Web portals Active
Active
API Active
Data Transfers - Thru Server Endpoints Active
Web Portals Active

Latest Thru outages and incidents.

View the latest incidents for Thru and check for official updates:

Updates:

  • Time: July 19, 2024, 2:53 a.m.
    Status: Resolved
    Update: Microsoft Azure's restoration has completed and AFT services have been restored. If you experience any issues please email helpcenter@thruinc.com.
  • Time: July 19, 2024, 2:19 a.m.
    Status: Monitoring
    Update: US Azure region hosting AFT is currently in the process of being restored by Microsoft. We are currently monitoring to make sure AFT service restoration completes without any issues.
  • Time: July 19, 2024, 1:44 a.m.
    Status: Identified
    Update: Microsoft Azure has reported the following: "We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we have reviewed previous deployments, and are running other mitigation workstreams. We’ve determined the underlying cause and are currently working towards mitigation. We will start to see incremental recovery in next 90 minutes. . . . " As Microsoft continues to resolve this issue, our Thru DevOps team is actively working on restoring Thru services for US region AFT in effort to provide a total restoration for Thru customers as quickly as possible.
  • Time: July 19, 2024, 12:58 a.m.
    Status: Identified
    Update: We have identified the impacted areas of Azure in the US region affecting Thru customers. Our DevOps team is currently working on restoring Thru services for US region AFT.
  • Time: July 19, 2024, 12:03 a.m.
    Status: Investigating
    Update: Microsoft Azure reported the following: "Impact Statement: Starting at approximately 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services. Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant. " https://azure.status.microsoft/en-us/status ----------------------------------------------------------------- This outage will impact our customers from accessing the AFT site: https://us.thruinc.com/ and will cause all file delivery to stop until the outage is fully restored. Our Thru DevOps team is working with Microsoft to understand when the outage will be resolved. We will be provide more information as it becomes available. We apologize for any inconvenience this disruption may have caused and appreciate your patience. Our priority is to ensure a swift resolution and minimize impact on your operations. Thank you for your understanding.

Updates:

  • Time: July 19, 2024, 2:53 a.m.
    Status: Resolved
    Update: Microsoft Azure's restoration has completed and AFT services have been restored. If you experience any issues please email helpcenter@thruinc.com.
  • Time: July 19, 2024, 2:19 a.m.
    Status: Monitoring
    Update: US Azure region hosting AFT is currently in the process of being restored by Microsoft. We are currently monitoring to make sure AFT service restoration completes without any issues.
  • Time: July 19, 2024, 1:44 a.m.
    Status: Identified
    Update: Microsoft Azure has reported the following: "We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we have reviewed previous deployments, and are running other mitigation workstreams. We’ve determined the underlying cause and are currently working towards mitigation. We will start to see incremental recovery in next 90 minutes. . . . " As Microsoft continues to resolve this issue, our Thru DevOps team is actively working on restoring Thru services for US region AFT in effort to provide a total restoration for Thru customers as quickly as possible.
  • Time: July 19, 2024, 12:58 a.m.
    Status: Identified
    Update: We have identified the impacted areas of Azure in the US region affecting Thru customers. Our DevOps team is currently working on restoring Thru services for US region AFT.
  • Time: July 19, 2024, 12:03 a.m.
    Status: Investigating
    Update: Microsoft Azure reported the following: "Impact Statement: Starting at approximately 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services. Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant. " https://azure.status.microsoft/en-us/status ----------------------------------------------------------------- This outage will impact our customers from accessing the AFT site: https://us.thruinc.com/ and will cause all file delivery to stop until the outage is fully restored. Our Thru DevOps team is working with Microsoft to understand when the outage will be resolved. We will be provide more information as it becomes available. We apologize for any inconvenience this disruption may have caused and appreciate your patience. Our priority is to ensure a swift resolution and minimize impact on your operations. Thank you for your understanding.

Updates:

  • Time: Feb. 29, 2024, 3:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 29, 2024, 3:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 29, 2024, 3:52 p.m.
    Status: Monitoring
    Update: We are pleased to inform that this recent service disruption has been swiftly resolved by our dedicated team. After identifying and addressing the underlying issue, normal functionality has been restored to our services. While the problem has been rectified on our end, it's possible that some delays may persist as the fixes propagate across our network. However, we anticipate that the majority of customers can now access their File Sharing sites without any further interruption. Should you require any assistance or have any concerns, please do not hesitate to contact us at helpcenter@thruinc.com.
  • Time: Feb. 29, 2024, 1:48 p.m.
    Status: Monitoring
    Update: Recent service disruption has been successfully resolved. Our team has identified and addressed the underlying issue, restoring normal functionality to our services. However, please note that while the problem has been resolved on our end, there may still be some delays as the fixes propagate across our network. We are actively monitoring the situation to ensure full recovery.
  • Time: Feb. 29, 2024, 1:48 p.m.
    Status: Monitoring
    Update: Recent service disruption has been successfully resolved. Our team has identified and addressed the underlying issue, restoring normal functionality to our services. However, please note that while the problem has been resolved on our end, there may still be some delays as the fixes propagate across our network. We are actively monitoring the situation to ensure full recovery.
  • Time: Feb. 29, 2024, 1:28 p.m.
    Status: Identified
    Update: We have identified the cause of this issue. We are currently working on a solution.
  • Time: Feb. 29, 2024, 1:28 p.m.
    Status: Identified
    Update: We have identified the cause of this issue. We are currently working on a solution.
  • Time: Feb. 29, 2024, 12:17 p.m.
    Status: Investigating
    Update: We have identified this is a DNS issue affecting our File Sharing customers. Some File Sharing sites may be available as this global DNS issue resolves.
  • Time: Feb. 29, 2024, 12:17 p.m.
    Status: Investigating
    Update: We have identified this is a DNS issue affecting our File Sharing customers. Some File Sharing sites may be available as this global DNS issue resolves.
  • Time: Feb. 29, 2024, 12:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 29, 2024, 11:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 29, 2024, 11:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 29, 2024, 11:54 a.m.
    Status: Investigating
    Update: Currently we are investigating a DNS issue affecting all File Sharing sites in all regions.
  • Time: Feb. 29, 2024, 11:54 a.m.
    Status: Investigating
    Update: Currently we are investigating a DNS issue affecting all File Sharing sites in all regions.

Updates:

  • Time: Oct. 9, 2023, 10:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2023, 5:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 9, 2023, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 9, 2023, 4:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 9, 2023, 4:58 p.m.
    Status: Identified
    Update: Performance degradation may be experienced by some customers of Automated File Transfer in US service region. We are aware of the issue and working to resolve it.

Updates:

  • Time: Oct. 9, 2023, 10:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2023, 5:12 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 9, 2023, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 9, 2023, 4:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 9, 2023, 4:58 p.m.
    Status: Identified
    Update: Performance degradation may be experienced by some customers of Automated File Transfer in US service region. We are aware of the issue and working to resolve it.

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Frequently Asked Questions - Thru

Is there a Thru outage?
The current status of Thru is: Systems Active
Where can I find the official status page of Thru?
The official status page for Thru is here
How can I get notified if Thru is down or experiencing an outage?
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