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Is there an Timely Limited outage?

Timely Limited status: Systems Active

Last checked: 7 minutes ago

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Timely Limited outages and incidents

Outage and incident data over the last 30 days for Timely Limited.

There have been 0 outages or incidents for Timely Limited in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Timely Limited

Outlogger tracks the status of these components for Xero:

Timely App Active
Company Website Active
Email Sending Active
Help Resources Active
Integrations / Webhooks Active
iOS app / API Active
Online Bookings Active
SMS Sending Active
Component Status
Active
Timely App Active
Active
Company Website Active
Email Sending Active
Help Resources Active
Integrations / Webhooks Active
iOS app / API Active
Online Bookings Active
SMS Sending Active

Latest Timely Limited outages and incidents.

View the latest incidents for Timely Limited and check for official updates:

Updates:

  • Time: Aug. 9, 2024, 4:52 a.m.
    Status: Resolved
    Update: The fix has been working well and everything has been stable for the past 20 minutes.
  • Time: Aug. 9, 2024, 4:39 a.m.
    Status: Monitoring
    Update: We have applied a fix and Timely is now performing much better - we will continue to monitor closely
  • Time: Aug. 9, 2024, 4:35 a.m.
    Status: Identified
    Update: As of 4.15pm New Zealand Time, Timely is experiencing a temporary outage, which means all customers will notice Timely running slowly at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here - https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 10 minutes, as we have already begun to make progress towards resolving the issue.
  • Time: Aug. 9, 2024, 4:31 a.m.
    Status: Investigating
    Update: We are currently investigating a problem with Timely running very slowly for most users

Updates:

  • Time: Aug. 8, 2024, 6:36 a.m.
    Status: Resolved
    Update: Good news, the issue with the Timely app on iPads is now resolved and everything should be working as expected! In version 2.15.7 of the app, we accidentally introduced a bug that caused the application to crash on an iPad when accessing the Terminal settings screen. The most impacted users were those needing to use this screen to pair a terminal to their iPad and process payments. The team has fixed the bug in a new version of the app. Users can resolve the issue by updating their Timely iOS app to 2.15.8. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.
  • Time: Aug. 8, 2024, 6:26 a.m.
    Status: Monitoring
    Update: Great news! A new version of the Timely iOS app has been released. Please make sure you update to version 2.15.8. With this release, users can now access the Terminal settings page in the Timely app on an iPad, and will be able to pair a terminal. We're actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with the Timely app on iPad? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
  • Time: Aug. 8, 2024, 12:02 a.m.
    Status: Identified
    Update: We're making progress! Our tech team has successfully identified an app crash occurring when navigating to the TimelyPay settings on an iPad running Timely version 2.15.7 and are applying a fix as quickly as possible. We're really sorry if this has caused a hiccup in your day - we'll have an updated version of the app, 2.15.8, available in the Apple app store as soon as we can. This is already with Apple waiting for approval. In the meantime, if you are a touchscreen terminal user, you may continue taking payments via the Timely web app. If you are a mini-terminal user, it's possible that your terminal will automatically reconnect and you will be able to continue taking payments uninterrupted. If your connection is not re-established, a temporary workaround is to pair the mini-terminal to an iPhone if available. If you're on Timely version 2.15.6, this will not affect you. We will provide another update once we hear back from Apple.
  • Time: Aug. 7, 2024, 11:56 p.m.
    Status: Identified
    Update: We are aware of an issue affecting some iPad users. Navigating to the TimelyPay connection settings on an iPad running version 2.15.7 causes the app to crash affecting a maximum of 888 customers. This may prevent customers from manually pairing a TimelyPay terminal.

Updates:

  • Time: Aug. 2, 2024, 11:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 10:22 p.m.
    Status: Monitoring
    Update: A fix has been applied and we are monitoring the results.
  • Time: Aug. 2, 2024, 9:32 p.m.
    Status: Identified
    Update: A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.
  • Time: Aug. 2, 2024, 7:58 p.m.
    Status: Investigating
    Update: We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.

Updates:

  • Time: July 22, 2024, 9:22 a.m.
    Status: Resolved
    Update: The incident is now resolved
  • Time: July 22, 2024, 7:36 a.m.
    Status: Monitoring
    Update: Our network provider has advised that they have fixed the issue for New Zealand based traffic and are monitoring. We are very sorry for the inconvenience - if you still are having trouble accessing Timely, please get in touch with our support team if you are able, at https://help.gettimely.com/hc/en-gb/requests/new
  • Time: July 22, 2024, 3:59 a.m.
    Status: Identified
    Update: Our Vendor has advised that the issue has been identified and a fix is being implemented.
  • Time: July 22, 2024, 3:38 a.m.
    Status: Investigating
    Update: Hello, We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation. We apologize for the inconvenience. During this time, the Timely app may not load for you, citing DNS issues. Regards,

Updates:

  • Time: June 5, 2024, 2:03 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: June 5, 2024, 1:41 a.m.
    Status: Monitoring
    Update: We've beefed up our capacity and Timely has been running smoothly at full speed for the past 25 minutes. We're continuing to proactively monitor and ensure that nothing causes these issues to return.
  • Time: June 5, 2024, 1:22 a.m.
    Status: Identified
    Update: We've identified the source of the issue and have added some extra processing power to get Timely back up and running more quickly. This seems to be helping so we're hopeful that we will be back to full speed soon
  • Time: June 5, 2024, 1:07 a.m.
    Status: Investigating
    Update: As of 12pm NZ Time, Timely is taking longer than usual to load today for some of our customers - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this slowness and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Otherwise, we’ll keep you updated on our progress here every 20 minutes

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Frequently Asked Questions - Timely Limited

Is there a Timely Limited outage?
The current status of Timely Limited is: Systems Active
Where can I find the official status page of Timely Limited?
The official status page for Timely Limited is here
How can I get notified if Timely Limited is down or experiencing an outage?
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What does Timely Limited do?
Connect with a diverse community of 50,000+ users using Timely to efficiently manage, secure, and expand their businesses.

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