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Is there an Timely Limited outage?

Timely Limited status: Systems Active

Last checked: 4 minutes ago

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Timely Limited outages and incidents

Outage and incident data over the last 30 days for Timely Limited.

There have been 3 outages or incidents for Timely Limited in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Timely Limited

Outlogger tracks the status of these components for Xero:

Timely App Active
Company Website Active
Email Sending Active
Help Resources Active
Integrations / Webhooks Active
iOS app / API Active
Online Bookings Active
SMS Sending Active
Component Status
Active
Timely App Active
Active
Company Website Active
Email Sending Active
Help Resources Active
Integrations / Webhooks Active
iOS app / API Active
Online Bookings Active
SMS Sending Active

Latest Timely Limited outages and incidents.

View the latest incidents for Timely Limited and check for official updates:

Updates:

  • Time: March 7, 2024, 3:31 a.m.
    Status: Resolved
    Update: We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].
  • Time: March 7, 2024, 3:31 a.m.
    Status: Resolved
    Update: We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].
  • Time: Jan. 9, 2024, 8:31 p.m.
    Status: Investigating
    Update: We have been able to clear all backlogged bookings that were supposed to have expired on customers' calendars. We are continuing to investigate the initial cause of the delay and will update this notification as more information is uncovered.
  • Time: Jan. 9, 2024, 8:31 p.m.
    Status: Investigating
    Update: We have been able to clear all backlogged bookings that were supposed to have expired on customers' calendars. We are continuing to investigate the initial cause of the delay and will update this notification as more information is uncovered.
  • Time: Jan. 9, 2024, 3 a.m.
    Status: Investigating
    Update: We are aware of an issue affecting customers' calendars that results in online bookings not being automatically removed if the booking is abandoned. We have been investigating this today and are working hard to isolate the problem as quickly as possible without impacting other existing bookings. We will update this notification regularly as we progress this issue.
  • Time: Jan. 9, 2024, 3 a.m.
    Status: Investigating
    Update: We are aware of an issue affecting customers' calendars that results in online bookings not being automatically removed if the booking is abandoned. We have been investigating this today and are working hard to isolate the problem as quickly as possible without impacting other existing bookings. We will update this notification regularly as we progress this issue.

Updates:

  • Time: Dec. 1, 2023, 5:54 a.m.
    Status: Resolved
    Update: Our SMS Provider has confirmed they are fully operational, SMS are now sending as expected in NZ.
  • Time: Dec. 1, 2023, 5:36 a.m.
    Status: Monitoring
    Update: SMS are now successfully sending in NZ, we're keeping an eye on the situation and resending any failed SMS. We are monitoring, and will provide an update soon to confirm a resolution!
  • Time: Dec. 1, 2023, 5:24 a.m.
    Status: Investigating
    Update: We're currently seeing an issue with our SMS provider for SMS messaging in New Zealand. The provider has been contacted, and they are currently investigating.

Updates:

  • Time: Dec. 1, 2023, 5:54 a.m.
    Status: Resolved
    Update: Our SMS Provider has confirmed they are fully operational, SMS are now sending as expected in NZ.
  • Time: Dec. 1, 2023, 5:36 a.m.
    Status: Monitoring
    Update: SMS are now successfully sending in NZ, we're keeping an eye on the situation and resending any failed SMS. We are monitoring, and will provide an update soon to confirm a resolution!
  • Time: Dec. 1, 2023, 5:24 a.m.
    Status: Investigating
    Update: We're currently seeing an issue with our SMS provider for SMS messaging in New Zealand. The provider has been contacted, and they are currently investigating.

Updates:

  • Time: Nov. 24, 2023, 4:23 a.m.
    Status: Resolved
    Update: We are happy to report that this issue is resolved! By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].
  • Time: Nov. 24, 2023, 4:23 a.m.
    Status: Resolved
    Update: We are happy to report that this issue is resolved! By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].
  • Time: Nov. 8, 2023, 10:11 p.m.
    Status: Monitoring
    Update: Optus have advised that SMS and internet is resolved, but they are monitoring the situation
  • Time: Nov. 8, 2023, 10:11 p.m.
    Status: Monitoring
    Update: Optus have advised that SMS and internet is resolved, but they are monitoring the situation
  • Time: Nov. 8, 2023, 1:11 a.m.
    Status: Identified
    Update: Optus have made some progress with resolving the incident and have advised that messages are being sent, but there is a considerable backlog to get through and there may be changes in the 'from' number while further repairs are done.
  • Time: Nov. 8, 2023, 1:11 a.m.
    Status: Identified
    Update: Optus have made some progress with resolving the incident and have advised that messages are being sent, but there is a considerable backlog to get through and there may be changes in the 'from' number while further repairs are done.
  • Time: Nov. 7, 2023, 11:18 p.m.
    Status: Identified
    Update: We've been following the incident updates from Optus and this affects primarily SMS but also some Mobile Internet, so some Reminders, login & 2fa codes may not be being sent to customers and clients in Australia and those using Optus Mobile for internet will be unable to access Timely (or any other internet service). We are continuing to monitor the incident updates from Optus.
  • Time: Nov. 7, 2023, 11:18 p.m.
    Status: Identified
    Update: We've been following the incident updates from Optus and this affects primarily SMS but also some Mobile Internet, so some Reminders, login & 2fa codes may not be being sent to customers and clients in Australia and those using Optus Mobile for internet will be unable to access Timely (or any other internet service). We are continuing to monitor the incident updates from Optus.
  • Time: Nov. 7, 2023, 11:02 p.m.
    Status: Investigating
    Update: We're looking into an outage of the mobile network OPTUS in Australia causing issues for some customers accessing Timely, or recieveing SMS messages. While this is outside of our control we'll do our best to advise on any workarounds possible. Optus in Australia have acknowledged the issue and are working to resolve - you can track their progress here - https://status.sms.optus.com.au/ Other Australian networks also affected by this outage include: Amaysim Aussie Broadband CatchConnect Coles Mobile Dodo
  • Time: Nov. 7, 2023, 11:02 p.m.
    Status: Investigating
    Update: We're looking into an outage of the mobile network OPTUS in Australia causing issues for some customers accessing Timely, or recieveing SMS messages. While this is outside of our control we'll do our best to advise on any workarounds possible. Optus in Australia have acknowledged the issue and are working to resolve - you can track their progress here - https://status.sms.optus.com.au/ Other Australian networks also affected by this outage include: Amaysim Aussie Broadband CatchConnect Coles Mobile Dodo

Updates:

  • Time: Aug. 29, 2023, 9:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 29, 2023, 8:28 a.m.
    Status: Monitoring
    Update: Our provider seem to have resolved this issue and we're setting incoming messages into Timely. Again we apologies for any inconvenience but we're monitoring to make sure we process the incoming messages as expected
  • Time: Aug. 29, 2023, 8:14 a.m.
    Status: Identified
    Update: We're seeing issues with AU based mobile carriers delivering replies to appointment and other sms messages. We've raised this issues with our providers and they're investigating it. We apologise for any inconvenience here.
  • Time: Aug. 29, 2023, 6:57 a.m.
    Status: Investigating
    Update: Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

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Frequently Asked Questions - Timely Limited

Is there a Timely Limited outage?
The current status of Timely Limited is: Systems Active
Where can I find the official status page of Timely Limited?
The official status page for Timely Limited is here
How can I get notified if Timely Limited is down or experiencing an outage?
To get notified of any status changes to Timely Limited, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Timely Limited every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Timely Limited do?
Connect with a diverse community of 50,000+ users using Timely to efficiently manage, secure, and expand their businesses.

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