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Is there an Todyl outage?

Todyl status: Systems Active

Last checked: 6 minutes ago

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Todyl outages and incidents

Outage and incident data over the last 30 days for Todyl.

There have been 5 outages or incidents for Todyl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Todyl

Outlogger tracks the status of these components for Xero:

NGAV/EDR Active
SIEM Dashboard & Portal Active
SIEM Processing & Alerting Active
Todyl.com & Management Portal Active
Amsterdam, NLD Active
Ashburn, VA (Washington DC) USA Active
Atlanta, GA USA Active
Auckland, NZ Active
Bogota, COL Active
Boston, MA Active
Bucharest, RO Active
Chicago, IL USA Active
Dallas, TX USA Active
Denver, CO USA Active
Frankfurt, Germany Active
Hong Kong Active
Houston, TX Active
Istanbul, TR Active
Johannesburg, South Africa Active
London, GBR Active
Los Angeles, CA USA Active
Madrid, ESP Active
Miami, FL USA Active
Milan, ITA Active
Mumbai, IND Active
New York, NY USA Active
Oslo, NO Active
Paris, FRA Active
Piscataway, NJ USA Active
Querétaro, Mexico Active
San Jose, CA USA Active
São Paulo, BRA Active
Seattle, WA USA Active
Secure Global Network Active
SGN Connect Mobile Agent Active
Singapore, SIN Active
Static IPs and Regions Active
Stockholm, Sweden Active
Sydney, AUS Active
Tel Aviv, IL Active
Tokyo, JPN Active
Toronto, ON CAN Active
Vancouver, CAN Active
Component Status
NGAV/EDR Active
SIEM Dashboard & Portal Active
SIEM Processing & Alerting Active
Todyl.com & Management Portal Active
Active
Amsterdam, NLD Active
Ashburn, VA (Washington DC) USA Active
Atlanta, GA USA Active
Auckland, NZ Active
Bogota, COL Active
Boston, MA Active
Bucharest, RO Active
Chicago, IL USA Active
Dallas, TX USA Active
Denver, CO USA Active
Frankfurt, Germany Active
Hong Kong Active
Houston, TX Active
Istanbul, TR Active
Johannesburg, South Africa Active
London, GBR Active
Los Angeles, CA USA Active
Madrid, ESP Active
Miami, FL USA Active
Milan, ITA Active
Mumbai, IND Active
New York, NY USA Active
Oslo, NO Active
Paris, FRA Active
Piscataway, NJ USA Active
Querétaro, Mexico Active
San Jose, CA USA Active
São Paulo, BRA Active
Seattle, WA USA Active
Secure Global Network Active
SGN Connect Mobile Agent Active
Singapore, SIN Active
Static IPs and Regions Active
Stockholm, Sweden Active
Sydney, AUS Active
Tel Aviv, IL Active
Tokyo, JPN Active
Toronto, ON CAN Active
Vancouver, CAN Active

Latest Todyl outages and incidents.

View the latest incidents for Todyl and check for official updates:

Updates:

  • Time: Dec. 15, 2023, 3:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 14, 2023, 10:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 14, 2023, 10:10 p.m.
    Status: Identified
    Update: 95% of all devices currently connected. The SRE team is working to address the remaining devices.
  • Time: Dec. 14, 2023, 9:24 p.m.
    Status: Identified
    Update: Our SRE Team is working to establish the remaining connections.
  • Time: Dec. 14, 2023, 8:47 p.m.
    Status: Identified
    Update: The SRE team continues to increase the rate at which devices are connecting to the SGN. We will continue to increase this threshold, allowing more connections faster.
  • Time: Dec. 14, 2023, 8:08 p.m.
    Status: Identified
    Update: The SRE team is increasing the rate at which devices are connecting.
  • Time: Dec. 14, 2023, 7:42 p.m.
    Status: Identified
    Update: Todyl's SRE team is continuing to work to increase the rate of connections, as well as number of devices connecting to the SGN.
  • Time: Dec. 14, 2023, 7:26 p.m.
    Status: Identified
    Update: The team is continuing to monitor and allow additional connections.
  • Time: Dec. 14, 2023, 6:55 p.m.
    Status: Identified
    Update: The team is continuing to monitor and allow more connections.
  • Time: Dec. 14, 2023, 6:15 p.m.
    Status: Identified
    Update: The team is continuing to allow additional connections.
  • Time: Dec. 14, 2023, 5:48 p.m.
    Status: Identified
    Update: The team is continuing to allow additional connections at an increased rate.
  • Time: Dec. 14, 2023, 5:34 p.m.
    Status: Identified
    Update: There is no major update at this time. The team is continuing to increase the number of connected devices. We will update in 15 minute intervals as connection counts continue to increase.
  • Time: Dec. 14, 2023, 5:17 p.m.
    Status: Identified
    Update: The team is continuing to increase the number of connected devices. We will update in 15 minute intervals as connection counts increase.
  • Time: Dec. 14, 2023, 4:53 p.m.
    Status: Identified
    Update: At 13:33 UTC our US-EAST AWS Cache suddenly went offline causing new SASE connections fail. At the present time several other major SaaS vendors are experiencing degraded service and outages, we are unsure if related at this time. The SRE Team has recovered and stabilized the connection infrastructure, and is currently increasing the number of devices allowed to connect. We will update in 15 minute intervals as connection counts increase.
  • Time: Dec. 14, 2023, 4:31 p.m.
    Status: Identified
    Update: Engineering is continuing to monitor the connections of devices and address this issue. An update will be posted within the next 30 minutes. We are working to resolve this issue as quickly as possible.
  • Time: Dec. 14, 2023, 4 p.m.
    Status: Identified
    Update: We are continuing to investigate this issue. Engineering is continuing to monitor the connections of devices. An update will be posted within the next 30 minutes. We are working to resolve this issue as quickly as possible.
  • Time: Dec. 14, 2023, 3:42 p.m.
    Status: Identified
    Update: The team is continuing to resolve connectivity issues to the SGN. An update will be posted within 30 minutes if one is not available sooner.
  • Time: Dec. 14, 2023, 3:05 p.m.
    Status: Identified
    Update: The team is continuing to address this issue. An update will be posted within the next 30 minutes if one is not available sooner.
  • Time: Dec. 14, 2023, 2:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 14, 2023, 2:21 p.m.
    Status: Monitoring
    Update: Devices should be connecting to the SGN, if they have not already.
  • Time: Dec. 14, 2023, 1:54 p.m.
    Status: Investigating
    Update: Some devices may be experiencing a delay in connecting to the SGN. We are currently investigating this and an update will be posted in 30 minutes if one is not available sooner.

Updates:

  • Time: Dec. 13, 2023, 10:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 13, 2023, 10:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 13, 2023, 10:03 p.m.
    Status: Investigating
    Update: We are currently investigating page load delays in the Todyl Management Portal. Other services are not impacted. An update will be made in 30 minutes if one is not available sooner.

Updates:

  • Time: Dec. 5, 2023, 10:19 p.m.
    Status: Postmortem
    Update: **IMPACTED DATACENTER LOCATIONS:** LHR2 **TIME:** December 4th, 2023 15:30 – 20:37 UTC **ISSUE SUMMARY:** On December 4th, 2023, support was alerted that several customers experienced difficulty connecting to critical systems within their infrastructure. During the investigation process, the team was able to identify the impact as connection failures between the LHR2 Point of Presence and services in the London region of several cloud providers. The connection failures appear to coincide with a routine maintenance window of the ISP Orange. The maintenance conducted was not expected to impact any services or systems, however, during the process the network path between several cloud providers was impacted resulting in degraded connectivity. The Site Reliability team was able to work with the upstream provider to provide steps of how to identify and remediate the issue. The provider was able to execute the necessary steps to divert traffic away from the critical failure points which resulted in a complete remediation of the problems experienced. The provider is addressing all problematic devices to prevent any issues in the future. **ADDITIONAL INFORMATION:** The team is taking steps to proactively identify these edge case upstream network issues in the future to prevent a recurrence.
  • Time: Dec. 4, 2023, 7:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 4, 2023, 6:54 p.m.
    Status: Identified
    Update: The team is continuing to work on a fix for this issue, which is impacting a small subset of destinations.
  • Time: Dec. 4, 2023, 6:14 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 4, 2023, 5:19 p.m.
    Status: Identified
    Update: We are continuing to work on the upstream providers to resolve the issue.
  • Time: Dec. 4, 2023, 4:53 p.m.
    Status: Identified
    Update: An upstream issue has been identified, and we are working with these providers to resolve as quickly as possible. An update will be posted in 20 minutes if one if not available sooner.
  • Time: Dec. 4, 2023, 4:26 p.m.
    Status: Investigating
    Update: The team is currently investigating connection issues related to the London PoP. An update will be posted in 30 minutes, if one is not available sooner.

Updates:

  • Time: Dec. 1, 2023, 4:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 1, 2023, 3:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results.
  • Time: Dec. 1, 2023, 3:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 1, 2023, 2:55 p.m.
    Status: Investigating
    Update: The team is investigating delays in some MFA requests via the SGN Agent. We will send an update in 30 minutes if one is not available sooner.

Updates:

  • Time: Nov. 22, 2023, 4:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 1:11 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2023, 11:13 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 21, 2023, 10:06 p.m.
    Status: Investigating
    Update: The team is currently investigating a delay in the ingestion of SASE related logs. All other systems are operating normally.

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Frequently Asked Questions - Todyl

Is there a Todyl outage?
The current status of Todyl is: Systems Active
Where can I find the official status page of Todyl?
The official status page for Todyl is here
How can I get notified if Todyl is down or experiencing an outage?
To get notified of any status changes to Todyl, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Todyl every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Todyl do?
Todyl offers businesses a single-agent platform with innovative modules that provide comprehensive security in a quick deployment.

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