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Is there an TrackVia outage?

TrackVia status: Systems Active

Last checked: 9 minutes ago

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TrackVia outages and incidents

Outage and incident data over the last 30 days for TrackVia.

There have been 0 outages or incidents for TrackVia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for TrackVia

Outlogger tracks the status of these components for Xero:

Website Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
SendGrid API v3 Active
SendGrid Email Activity Active
Open API Active
Web Forms Services Active
Workato Service Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active
Component Status
Website Active
Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
Active
SendGrid API v3 Active
SendGrid Email Activity Active
Active
Open API Active
Web Forms Services Active
Workato Service Active
Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active

Latest TrackVia outages and incidents.

View the latest incidents for TrackVia and check for official updates:

Updates:

  • Time: Sept. 19, 2023, 4:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 19, 2023, 12:36 a.m.
    Status: Monitoring
    Update: TrackVia's cloud provider has successfully applied an update to the subsystem responsible for network mapping propagation to address resource contention. They have seen network mapping propagation times stabilize but they have not yet begun to trend towards normal levels. They expect that to begin over the next 30 minutes, at which time we expect latencies and error rates to improve. We will continue to keep you updated on our progress towards full recovery.
  • Time: Sept. 18, 2023, 11:31 p.m.
    Status: Identified
    Update: TrackVia's cloud provider continues to progress toward resolving the increased networking latencies and errors. At this time, they are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation. Their current expectation is to have the problem resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses.
  • Time: Sept. 18, 2023, 9:33 p.m.
    Status: Identified
    Update: While TrackVia's cloud provider continues to make progress in addressing the issue, we wanted to provide some more details on the issue. Starting at 10:00 AM PDT this morning, TrackVia's cloud provider has been experiencing a delay in the propagation of network configuration changes to the underlying hardware ensuring network packets can flow between source and destination. The root cause appears to be increased load to the subsystem responsible for the handling of these network mappings. Once load has been reduced on the subsystem responsible for network mapping propagation, we would expect full recovery. We will continue to keep you updated as we make progress towards full recovery.
  • Time: Sept. 18, 2023, 7:46 p.m.
    Status: Identified
    Update: TrackVia's cloud provider is continuing to investigate increased networking latencies and errors affecting Availability Zones in the US-WEST-2 Region. The issue affects some instances in each of these Availability Zones, where network mappings are not being propagated to the underlying hardware. Any changes to network configurations would see delayed mappings, which will affect network connectivity. For other TrackVia services, such as micro services and backup/recovery, delays in function as well as increased error rates may occur due to this issue. AWS is working to resolve the issue and is seeing improvements as a result of these efforts. We will continue to keep you updated as we make progress towards full recovery.
  • Time: Sept. 18, 2023, 7:10 p.m.
    Status: Identified
    Update: TrackVia's cloud provider is continuing to work on a fix for this issue.
  • Time: Sept. 18, 2023, 7:09 p.m.
    Status: Identified
    Update: [11:57 AM PDT] TrackVia's cloud provider confirmed increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery. [11:43 AM PDT] TrackVia's cloud provider is investigating increased networking latencies and errors affecting multiple Availability Zones in the US-WEST-2 Region.

Updates:

  • Time: May 24, 2023, 2:50 p.m.
    Status: Postmortem
    Update: Incident Report for [Red Hat 3scale](https://status.3scale.net/) Postmortem On May 24th of 2023 all the 3scale SaaS APIs suffered a major outage for 26 minutes. ## Timeline: * May 24, 2023 09:03 UTC: rollout of a new version of the control plane that the 3scale SaaS uses to distribute its ingress layer configuration is completed. * May 24, 2023 09:04 UTC: alerts start firing for all 3scale SaaS APIs. Statistics show all requests to all APIs failing. Given the widespread outage the rollback procedure is started some minutes later to bring the control plane back to its previous version. * May 24, 2023 09:30 UTC - the rollback procedure is completed and service is recovered for all APIs. ## Root Cause: The root cause has been identified as being related to the rollout strategy used to deploy the new versions of the control plane. ## Preventative Actions: Mitigations include modifying this strategy appropriately and adding some control mechanisms to make the process more robust and avoid this from happening in the future.
  • Time: May 24, 2023, 2:50 p.m.
    Status: Resolved
    Update: On May 24th of 2023 all the 3scale SaaS APIs suffered a major outage for 26 minutes affecting TrackVia OpenAPI processing.

Updates:

  • Time: May 24, 2023, 2:50 p.m.
    Status: Postmortem
    Update: Incident Report for [Red Hat 3scale](https://status.3scale.net/) Postmortem On May 24th of 2023 all the 3scale SaaS APIs suffered a major outage for 26 minutes. ## Timeline: * May 24, 2023 09:03 UTC: rollout of a new version of the control plane that the 3scale SaaS uses to distribute its ingress layer configuration is completed. * May 24, 2023 09:04 UTC: alerts start firing for all 3scale SaaS APIs. Statistics show all requests to all APIs failing. Given the widespread outage the rollback procedure is started some minutes later to bring the control plane back to its previous version. * May 24, 2023 09:30 UTC - the rollback procedure is completed and service is recovered for all APIs. ## Root Cause: The root cause has been identified as being related to the rollout strategy used to deploy the new versions of the control plane. ## Preventative Actions: Mitigations include modifying this strategy appropriately and adding some control mechanisms to make the process more robust and avoid this from happening in the future.
  • Time: May 24, 2023, 2:50 p.m.
    Status: Resolved
    Update: On May 24th of 2023 all the 3scale SaaS APIs suffered a major outage for 26 minutes affecting TrackVia OpenAPI processing.

Updates:

  • Time: Jan. 6, 2023, 3:52 p.m.
    Status: Resolved
    Update: TrackVia services were unavailable for the one private cloud customer from 7:53 to 8:00AM MT on Jan 6, 2023. An investigation revealed a data import caused the rest of the application to backup. Operations personnel terminated the import process and full system access was restored by 8:00 AM MT.

Updates:

  • Time: Jan. 6, 2023, 3:52 p.m.
    Status: Resolved
    Update: TrackVia services were unavailable for the one private cloud customer from 7:53 to 8:00AM MT on Jan 6, 2023. An investigation revealed a data import caused the rest of the application to backup. Operations personnel terminated the import process and full system access was restored by 8:00 AM MT.

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Frequently Asked Questions - TrackVia

Is there a TrackVia outage?
The current status of TrackVia is: Systems Active
Where can I find the official status page of TrackVia?
The official status page for TrackVia is here
How can I get notified if TrackVia is down or experiencing an outage?
To get notified of any status changes to TrackVia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of TrackVia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does TrackVia do?
TrackVia offers a low-code platform that can be customized to revolutionize business apps, providing a flexible solution for efficient business operations.

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