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Is there an TrackVia outage?

TrackVia status: Systems Active

Last checked: 6 minutes ago

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TrackVia outages and incidents

Outage and incident data over the last 30 days for TrackVia.

There have been 0 outages or incidents for TrackVia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for TrackVia

Outlogger tracks the status of these components for Xero:

Website Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
SendGrid API v3 Active
SendGrid Email Activity Active
Open API Active
Web Forms Services Active
Workato Service Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active
Component Status
Website Active
Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
Active
SendGrid API v3 Active
SendGrid Email Activity Active
Active
Open API Active
Web Forms Services Active
Workato Service Active
Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active

Latest TrackVia outages and incidents.

View the latest incidents for TrackVia and check for official updates:

Updates:

  • Time: Dec. 6, 2022, 12:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2022, 10:03 p.m.
    Status: Identified
    Update: Help Links have been restored for Commercial Cloud customers. If you are still experiencing issues please clear you browser cache. Private, HIPAA and Gov Cloud help links may still result in dead pages. We will continue to update the status as more information becomes available.
  • Time: Dec. 2, 2022, 12:52 a.m.
    Status: Identified
    Update: We are currently migrating to a new and improved knowledge base. There are a few links in the product that have yet to be updated and will result in dead pages. When in doubt, head directly over to https://help.trackvia.com for any of your support needs.

Updates:

  • Time: Dec. 6, 2022, 12:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2022, 10:03 p.m.
    Status: Identified
    Update: Help Links have been restored for Commercial Cloud customers. If you are still experiencing issues please clear you browser cache. Private, HIPAA and Gov Cloud help links may still result in dead pages. We will continue to update the status as more information becomes available.
  • Time: Dec. 2, 2022, 12:52 a.m.
    Status: Identified
    Update: We are currently migrating to a new and improved knowledge base. There are a few links in the product that have yet to be updated and will result in dead pages. When in doubt, head directly over to https://help.trackvia.com for any of your support needs.

Updates:

  • Time: Nov. 8, 2022, 5:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2022, 4:28 p.m.
    Status: Monitoring
    Update: Our Vendor has restored normal operations but is still working to mitigate the underlying issue that caused the incident.
  • Time: Nov. 8, 2022, 3:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 8, 2022, 3:46 p.m.
    Status: Identified
    Update: A TrackVia vendor is currently having issues preventing customers from making table changes. The vendor has identified the problem and is working towards a solution.

Updates:

  • Time: Nov. 8, 2022, 5:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2022, 4:28 p.m.
    Status: Monitoring
    Update: Our Vendor has restored normal operations but is still working to mitigate the underlying issue that caused the incident.
  • Time: Nov. 8, 2022, 3:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 8, 2022, 3:46 p.m.
    Status: Identified
    Update: A TrackVia vendor is currently having issues preventing customers from making table changes. The vendor has identified the problem and is working towards a solution.

Updates:

  • Time: May 10, 2022, 7:30 p.m.
    Status: Postmortem
    Update: # Outage Report - Private Cloud Routers #### May 10, 2022 ## Incident summary TrackVia services were unavailable for the one private cloud customer from 7:00 to 7:39AM MT on May 10,2022.  An investigation revealed all routers were disabled preventing the customer accessing the site. Operations personnel enabled the routers and full system access was restored by 7:40 AM MT. No Customer data was lost during this outage. ## Root cause TrackVia personnel released new routers as part of TrackVia’s vulnerability management program. During the deployment, TrackVia operations personnel inadvertently disabled the routers processing traffic. ## Lessons learned 1. Due to client’s internet traffic restriction, TrackVia is unable to utilize the external uptime monitoring system. 2. Disabling routers from load balancer is a manual step to the procedure and has no technical enforcement check preventing incorrect instances from being disabled. ## Corrective actions 1. Add additional automation to router deployment   \(TBD\) 2. Add a sanity check to verify routers are not active in the load balancer prior to disabling. \(TBD\) 3. Add Internal monitoring for the absence of Router traffic. \(In-Progress\)
  • Time: May 10, 2022, 7:19 p.m.
    Status: Resolved
    Update: TrackVia services were unavailable for the one private cloud customer from 7:00 to 7:39AM MT on May 10,2022. An investigation revealed all network routers were disabled preventing the customer accessing the site. Operations personnel enabled the routers and full system access was restored by 7:40 AM MT. No customer data was lost during this outage.

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Frequently Asked Questions - TrackVia

Is there a TrackVia outage?
The current status of TrackVia is: Systems Active
Where can I find the official status page of TrackVia?
The official status page for TrackVia is here
How can I get notified if TrackVia is down or experiencing an outage?
To get notified of any status changes to TrackVia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of TrackVia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does TrackVia do?
TrackVia offers a low-code platform that can be customized to revolutionize business apps, providing a flexible solution for efficient business operations.

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