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Is there an TrackVia outage?

TrackVia status: Systems Active

Last checked: 8 minutes ago

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TrackVia outages and incidents

Outage and incident data over the last 30 days for TrackVia.

There have been 0 outages or incidents for TrackVia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for TrackVia

Outlogger tracks the status of these components for Xero:

Website Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
SendGrid API v3 Active
SendGrid Email Activity Active
Open API Active
Web Forms Services Active
Workato Service Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active
Component Status
Website Active
Active
Commercial Cloud Active
Gov Cloud Active
HIPAA Cloud Active
Private Cloud Active
Active
SendGrid API v3 Active
SendGrid Email Activity Active
Active
Open API Active
Web Forms Services Active
Workato Service Active
Active
Pusher Channels REST API Active
Pusher Channels WebSocket client API Active

Latest TrackVia outages and incidents.

View the latest incidents for TrackVia and check for official updates:

Updates:

  • Time: Nov. 9, 2021, 11:36 p.m.
    Status: Postmortem
    Update: # **TrackVia Incident Report** ## **Service Impairment/Outage** ## **May 26,2021** ### Summary On May 26, 2021 from 7:42 AM MT to 8:26 AM MT, TrackVia experienced performance degradation causing a 3 minute outage from 7:52 AM to 7:55 AM MT.  TrackVia Operations observed high CPU load affecting application performance. Additional processing capacity was added while TrackVia investigated the issue and full functionality was restored by 8:26 AM MT.  ### Root Cause Analysis An investigation of the event concluded optimization efforts conducted on the previous day left the database with a corrupted table cache leading to suboptimal performance. Application processing slowed eventually leading to a small outage. Trackvia Operations flush the table cache restoring database performance. ### Corrective Actions 1. TrackVia Operations initiated an application autoscaling event adding two additional app servers in each Availability Zone. 2. TrackVia Operations forced a database failover 3. TrackVia Operations executed a restart of existing application servers. 4. TrackVia Operations placed account 21227 in maintenance mode to safe guard data integrity. 5. TrackVia Operations executed a flush tables against each database reader which ultimately returned database performance back to normal
  • Time: Nov. 9, 2021, 11:36 p.m.
    Status: Postmortem
    Update: # **TrackVia Incident Report** ## **Service Impairment/Outage** ## **May 26,2021** ### Summary On May 26, 2021 from 7:42 AM MT to 8:26 AM MT, TrackVia experienced performance degradation causing a 3 minute outage from 7:52 AM to 7:55 AM MT.  TrackVia Operations observed high CPU load affecting application performance. Additional processing capacity was added while TrackVia investigated the issue and full functionality was restored by 8:26 AM MT.  ### Root Cause Analysis An investigation of the event concluded optimization efforts conducted on the previous day left the database with a corrupted table cache leading to suboptimal performance. Application processing slowed eventually leading to a small outage. Trackvia Operations flush the table cache restoring database performance. ### Corrective Actions 1. TrackVia Operations initiated an application autoscaling event adding two additional app servers in each Availability Zone. 2. TrackVia Operations forced a database failover 3. TrackVia Operations executed a restart of existing application servers. 4. TrackVia Operations placed account 21227 in maintenance mode to safe guard data integrity. 5. TrackVia Operations executed a flush tables against each database reader which ultimately returned database performance back to normal
  • Time: May 26, 2021, 2:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 26, 2021, 2:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 26, 2021, 1:57 p.m.
    Status: Investigating
    Update: TrackVia is currently investigating a performance issue in our Commercial cloud environment. No data has been lost and the problem should be resolved shortly.
  • Time: May 26, 2021, 1:57 p.m.
    Status: Investigating
    Update: TrackVia is currently investigating a performance issue in our Commercial cloud environment. No data has been lost and the problem should be resolved shortly.

Updates:

  • Time: March 12, 2021, 2:49 a.m.
    Status: Resolved
    Update: One Trackvia Customer experienced a night time outage due to an AWS Emergency maintenance on an AWS Direct Connect router in Westin Building Exchange, Seattle, WA. This maintenance caused a disruption to Direct Connect connections. Duration of the incident: 3 hours and 15 minutes.

Updates:

  • Time: March 12, 2021, 2:49 a.m.
    Status: Resolved
    Update: One Trackvia Customer experienced a night time outage due to an AWS Emergency maintenance on an AWS Direct Connect router in Westin Building Exchange, Seattle, WA. This maintenance caused a disruption to Direct Connect connections. Duration of the incident: 3 hours and 15 minutes.

Updates:

  • Time: March 7, 2021, 8:04 p.m.
    Status: Resolved
    Update: AWS has resolved the issue and we have not seen any problems for the past hour and a half. Throughout the incident, connectivity in Australia was not impacted.
  • Time: March 7, 2021, 6:49 p.m.
    Status: Identified
    Update: AWS continues to work on the issue. They are shifting network traffic away from the affected provider. This issue is affecting international connectivity only. Connectivity within Australia is not affected.
  • Time: March 7, 2021, 5:45 p.m.
    Status: Identified
    Update: AWS is investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event.

Updates:

  • Time: March 7, 2021, 8:04 p.m.
    Status: Resolved
    Update: AWS has resolved the issue and we have not seen any problems for the past hour and a half. Throughout the incident, connectivity in Australia was not impacted.
  • Time: March 7, 2021, 6:49 p.m.
    Status: Identified
    Update: AWS continues to work on the issue. They are shifting network traffic away from the affected provider. This issue is affecting international connectivity only. Connectivity within Australia is not affected.
  • Time: March 7, 2021, 5:45 p.m.
    Status: Identified
    Update: AWS is investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event.

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Frequently Asked Questions - TrackVia

Is there a TrackVia outage?
The current status of TrackVia is: Systems Active
Where can I find the official status page of TrackVia?
The official status page for TrackVia is here
How can I get notified if TrackVia is down or experiencing an outage?
To get notified of any status changes to TrackVia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of TrackVia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does TrackVia do?
TrackVia offers a low-code platform that can be customized to revolutionize business apps, providing a flexible solution for efficient business operations.

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